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Microsoft 365 Technical Support Engineer Jobs in Riverside, CA

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Windows 10/11 workstations * Desktop and ... Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Windows 10/11 workstations * Desktop and ... Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.

Integration Technologies

Be Seen First

Senior Microsoft Consultant

Irvine, CA · On-site

$83K - $104K/yr

This individual will serve as our senior Microsoft engineer and technical authority for Microsoft ... supporting enterprise Microsoft environments including: Microsoft 365 Administration * Complete ...

Integration Technologies

Be Seen First

IT Support Engineer

Irvine, CA · On-site

$52K - $62K/yr

IT Support Engineer I/II (On-Site) Company: Integration Technologies Location: Irvine, CA (100% On ... technical foundation in Microsoft Office 365, Azure cloud administration, networking, and ...

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All JobsMicrosoft 365 Technical Support Engineer JobsMicrosoft 365 Technical Support Engineer Jobs in Riverside, CA

Microsoft 365 Technical Support Engineer information

See Riverside, CA salary details

$39.1K

$82.5K

$124.7K

How much do microsoft 365 technical support engineer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for microsoft 365 technical support engineer in Riverside, CA is $82,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $102,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer, and why are they important?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.
What are popular job titles related to Microsoft 365 Technical Support Engineer jobs in Riverside, CA? For Microsoft 365 Technical Support Engineer jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Microsoft 365 Technical Support Engineer jobs in Riverside, CA look for? The top searched job categories for Microsoft 365 Technical Support Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Microsoft 365 Technical Support Engineer jobs? Cities near Riverside, CA with the most Microsoft 365 Technical Support Engineer job openings:
Microsoft 365 Technical Support Engineer jobs near you
Technical Support Specialist

Technical Support Specialist

MetroSys

Irvine, CA • On-site

$20 - $30/hr

Contractor

Posted 21 hours ago

Job description

Position Overview
MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in Irvine, CA. This hybrid role provides both onsite and remote support for end users, ensuring the stability, security, and performance of the company's IT environment.
The ideal candidate has strong troubleshooting skills, enjoys working directly with end users, and has experience supporting Microsoft 365, Windows workstations, and general office technology. This role is well suited for someone looking to broaden their infrastructure knowledge while supporting a modern business environment.Key Responsibilities
  • Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing environments.
  • Troubleshoot and resolve issues involving:
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • Windows 10/11 workstations
    • Desktop and laptop hardware
    • Printers, peripherals, and mobile devices
    • Basic network connectivity
  • Provision and deploy new user workstations and equipment.
  • Support user account administration, password resets, and Microsoft Entra ID/Microsoft 365 account management.
  • Install, configure, and maintain desktop software and business applications.
  • Assist with onboarding and offboarding activities, including equipment setup and user provisioning.
  • Maintain IT inventory and asset records.
  • Document support requests, resolutions, and technical procedures within the ticketing system.
  • Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.
  • Provide excellent customer service while supporting employees across multiple departments.
Required Qualifications
  • 2-5 years of experience in Help Desk, Desktop Support, or Technical Support roles.
  • Strong experience supporting:
    • Microsoft 365
    • Windows 10/11
    • Microsoft Office applications
    • Desktop and laptop hardware
  • Basic understanding of:
    • Microsoft Entra ID (Azure AD)
    • Active Directory
    • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience using ticketing systems to manage incidents and service requests.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
Preferred Qualifications
  • Experience supporting small to mid-sized manufacturing environments.
  • Familiarity with Microsoft Intune or endpoint management solutions.
  • Experience with Microsoft Teams administration.
  • CompTIA A+, Network+, or Microsoft certifications.
  • Exposure to VMware or virtualization technologies is a plus.

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