Position Overview
The Training and Adoption Lead is responsible for designing, developing, and delivering the learning and performance support program for the updated Software Development Life Cycle (SDLC). This role translates approved processes into practical, role-based learning experiences that enable employees to successfully perform their responsibilities. The position oversees training needs analysis, curriculum development, learning materials, delivery, proficiency assessments, go-live support, and post-launch adoption activities.
WKey Responsibilities
- Conduct training needs analyses using future-state processes, stakeholder impacts, and role responsibilities.
- Develop role-to-training matrices, curriculum plans, learning objectives, course sequencing, prerequisites, and delivery strategies.
- Create SDLC training materials, including:
- Handbooks
- Facilitator guides
- Participant guides
- Job aids
- Checklists
- Process walkthroughs
- Develop instructional videos, demonstrations, recorded sessions, microlearning modules, and scenario-based learning materials.
- Design and deliver instructor-led, virtual, self-paced, and blended learning solutions.
- Create knowledge checks, proficiency assessments, practice exercises, and course evaluations.
- Coordinate subject matter expert (SME) reviews, testing, approvals, publication, and version control.
- Pilot training with representative users and incorporate feedback into final training materials.
- Develop train-the-trainer resources and manager reinforcement materials.
- Manage go-live support activities, including:
- Office hours
- Microsoft Teams support
- Question triage
- Escalation management
- FAQs
- Knowledge articles
- Track training metrics, including enrollment, completion rates, assessment scores, learner confidence, support trends, and adoption indicators.
- Coordinate training logistics, including environments, system access, scheduling, enrollment, facilitator coordination, and delivery planning.
- Define proficiency standards, remediation plans, exemption/equivalency rules, and required acknowledgements where applicable.
- Integrate SDLC training into new hire, contractor, vendor, and refresher training programs.
- Ensure learning materials comply with accessibility, localization, reporting, and data retention requirements.
- Transition training assets and support processes to long-term business owners after implementation.
Required Qualifications
- Bachelor's degree in Instructional Design, Education, Organizational Development, Communications, Business, Technology, or a related field.
- 4+ years of experience designing and delivering training for process improvement or technology transformation initiatives.
- Experience developing:
- Training curricula
- Instructor-led training (ILT)
- Virtual instructor-led training (VILT)
- Job aids
- Handbooks
- Digital learning content
- Strong instructional writing, facilitation, presentation, and content development skills.
- Experience conducting training needs analyses and developing role-based learning programs.
- Proven ability to translate complex business or technical processes into practical, performance-focused learning experiences.
•Preferred Qualifications
- Experience supporting Software Development Life Cycle (SDLC), DevSecOps, cybersecurity, IT governance, or process compliance initiatives.
- Knowledge of adult learning principles and instructional design methodologies, including ADDIE.
- Experience using learning and collaboration tools such as:
- Guidde
- Microsoft Teams
- SharePoint
- Camtasia
- Comparable learning or content development platforms
- Experience developing proficiency measurements, managing office hours or hypercare support, and facilitating communities of practice.