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Metropolitan Transit Authority Jobs (NOW HIRING)

HDR

Transit / Rail Project Manager

Vienna, VA · On-site

The ideal candidate will have experience with local transit agencies such as the Washington Metropolitan Area Transit Authority, the Maryland Transit Administration, Virginia Railway Express ...

HDR

Transit / Rail Project Manager

Vienna, VA · On-site

The ideal candidate will have experience with local transit agencies such as the Washington Metropolitan Area Transit Authority, the Maryland Transit Administration, Virginia Railway Express ...

HDR

Mid-Atlantic Transit Engineering Lead

Washington, DC

$116K - $152K/yr

Experience with Mid-Atlantic Area transit agencies such as the Washington Metropolitan Area Transit Authority, the Maryland Transit Administration, Virginia Railway Express, Virginia Passenger Rail ...

HDR

Mid-Atlantic Transit Engineering Lead

Washington, DC · On-site

$116K - $152K/yr

Experience with Mid-Atlantic Area transit agencies such as the Washington Metropolitan Area Transit Authority, the Maryland Transit Administration, Virginia Railway Express, Virginia Passenger Rail ...

METRO

Leave and Wellness Coordinator

Houston, TX · On-site

$63K - $82K/yr

  • Medical

  • Life

  • Retirement

Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required ...

METRO

Leave and Wellness Coordinator

Houston, TX

$63K - $82K/yr

  • Medical

  • Life

  • Retirement

Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required ...

METRO

Facilities Supervisor (Operating)

Houston, TX · On-site

$63K - $82K/yr

Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required ...

METRO

Facilities Supervisor (Operating)

Houston, TX

$63K - $82K/yr

Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required ...

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How much do metropolitan transit authority jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for metropolitan transit authority in the United States is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working for the Metropolitan Transit Authority, and how are they typically addressed?

Employees at the Metropolitan Transit Authority often encounter challenges such as managing high passenger volumes during peak hours, adapting to evolving safety protocols, and coordinating with various departments to ensure smooth operations. Effective communication and teamwork are essential, as staff must frequently collaborate with maintenance, security, and customer service teams. Training programs and ongoing professional development opportunities help employees stay updated on best practices and new technologies, while supportive management structures provide guidance for problem-solving and stress management.

What is the Metropolitan Transit Authority?

The Metropolitan Transit Authority (MTA) is a public agency responsible for operating and managing public transportation systems in large metropolitan areas, most notably in New York City and its surrounding regions. The MTA oversees subways, buses, commuter trains, and certain bridge and tunnel facilities to provide safe, reliable, and efficient transit services for millions of passengers daily. Its primary goal is to improve mobility, reduce traffic congestion, and support the economic vitality of the region. The MTA is funded through fares, government subsidies, and other revenue sources, and it plays a crucial role in the daily lives of city residents and visitors.

What is the difference between Metropolitan Transit Authority vs Bus Driver?

AspectMetropolitan Transit AuthorityBus Driver
Required CredentialsCommercial driver's license (CDL), transit-specific trainingCDL with passenger endorsement, safety training
Work EnvironmentPublic transit systems, bus depots, on-routeInside buses, on city streets, scheduled routes
Employer & IndustryPublic transportation agencies, government sectorTransit agencies, private or public sector

The Metropolitan Transit Authority oversees transit operations, including managing bus services, scheduling, and system maintenance. Bus drivers are frontline employees responsible for operating buses, ensuring passenger safety, and adhering to schedules. While both roles require CDL licenses and safety training, the Metropolitan Transit Authority is an organization, whereas bus drivers are individual employees within that organization.

What are the key skills and qualifications needed to thrive as a Metropolitan Transit Authority employee?

To succeed as a Metropolitan Transit Authority employee, you need a solid understanding of public transportation operations, safety regulations, and customer service, often supported by relevant certifications or licenses. Familiarity with transit management software, fare collection systems, and safety equipment is typically required. Strong problem-solving skills, attention to detail, and effective communication help in managing daily challenges and ensuring passenger satisfaction. These skills are crucial for maintaining efficient, safe, and reliable transit services in a dynamic urban environment.
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What states have the most Metropolitan Transit Authority jobs?

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Metropolitan Transit Authority jobs near you
Infographic showing various Metropolitan Transit Authority job openings in the United States as of August 2026, with employment types broken down into 14% Full Time, and 86% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,487 per year, or $18.5 per hour.

Supervisor, Customer Complaints and Resolution (Night Shift - 1:00pm - 10:00pm Required)

METRO

Houston, TX • On-site

$60K - $79K/yr

Other

Re-posted 28 days ago

Job description

Basic Function
Supervises the day-to-day activities of the Customer Resolution Specialists and acts as a liaison for METRO customers, the general public and METRO departments/divisions with an emphasis on providing excellent customer service. Responsible for conducting analysis of established reports and statistical data to provide an informative view on the effectiveness and efficiency of METRO's service. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
Responsibilities and Specific Duties
  • Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g., training, supervising, work assignments, timesheets, performance evaluations, etc.) for maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department outcomes are achieved.
  • Manages and oversees a team of call center representatives.
  • Motivates and supports representatives through coaching and feedback.
  • Assists representatives by answering questions via phone and chat.
  • Assists in hiring and onboarding new call center representatives.
  • Ensures adherence to the company's policies and procedures.
  • Evaluates calls to ensure processes and procedures are executed according to the guidelines.
  • Analyzes public comment data to monitor and report public view of METRO service.
  • Compiles monthly public comments for Board reports.
  • Analyzes data and system problems and develops solutions.
  • Identifies trends in the public comment data and looks for possible solutions to positively impact customers' interactions with METRO.
  • Monitors complaint line call volume to control excessive customer wait time.
  • Organizes and facilitates meetings and training with staff and other departments.
  • Works with IT and vendors on system repairs and customization.
  • Prepares manuals and training materials for staff on procedures, software, and/or equipment.
  • Serves as administrator for public comment guidelines and procedures.
  • Provides guidance and training to department staff on the utilization of the Public Comment System (PCS) and Integrated Vehicle Operations Management System (IVOMS).
  • Provides analyzed IVOMS data to Claims, Employee Relations, Public Safety, and other departments/divisions as required.
  • On-call to assist in emergency situations.
  • Provides excellent customer service to METRO internal and external customers.
  • Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP).
  • Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
  • Performs other job-related duties as assigned.

Pay Range: $60,800 - $79,700
Education Requirement
High school or GED required. Bachelor's degree in Business Administration, Computer Science or related field preferred.
Years & Experience Required
Minimum five (5) years of experience in a technical/analytical position with an emphasis on reporting and analysis to include two (2) years of supervisory or lead experience. Knowledge of call center management processes is required.
Knowledge & Skills Required
Strong leadership, coaching, motivational, interpersonal, organizational, and communication skills. Must be able to multi-task and work independently with limited supervision and effective time management skills. Flexible, goal-oriented, and results-drive. PC proficiency and intermediate to advanced knowledge of Microsoft Office environment required. Bi-lingual skills are a plus. Working knowledge of Excel, IVOMS, and PCS is a plus.
Additional Information
The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.
Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

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