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Metro Bank Jobs (NOW HIRING)

Metro City Bank

Universal Banker III

Pooler, GA · On-site

$16.25 - $20.50/hr

Continues to develop knowledge of Metro City Bank products, services, and procedures * Demonstrates commitment to continuous learning and improvement * Remains current on all Compliance courses as ...

Citizens

Market Planner, New York Metro

Iselin, NJ · Hybrid

$140K - $180K/yr

Description Citizens Bank is executing an ambitious branch strategy over the next decade. The Market Planner, New York Metro will play a central role in making that happen. This is an individual ...

Citizens

Market Planner, New York Metro

Manhattan, NY · Hybrid

$140K - $180K/yr

Citizens Bank is executing an ambitious branch strategy over the next decade. The Market Planner, New York Metro will play a central role in making that happen. This is an individual contributor role ...

Citizens

Market Planner, New York Metro

Short Hills, NJ · Hybrid

$140K - $180K/yr

Description Citizens Bank is executing an ambitious branch strategy over the next decade. The Market Planner, New York Metro will play a central role in making that happen. This is an individual ...

Citizens

Market Planner, New York Metro

Manhattan, NY · Hybrid

$140K - $180K/yr

Description Citizens Bank is executing an ambitious branch strategy over the next decade. The Market Planner, New York Metro will play a central role in making that happen. This is an individual ...

Citizens

Market Planner, New York Metro

Melville, NY · Hybrid

$140K - $180K/yr

Description Citizens Bank is executing an ambitious branch strategy over the next decade. The Market Planner, New York Metro will play a central role in making that happen. This is an individual ...

Citizens

Market Planner, New York Metro

Manhattan, NY · Hybrid

$140K - $180K/yr

Description Citizens Bank is executing an ambitious branch strategy over the next decade. The Market Planner, New York Metro will play a central role in making that happen. This is an individual ...

Citizens

Market Planner, New York Metro

Short Hills, NJ · Hybrid

$140K - $180K/yr

Description Citizens Bank is executing an ambitious branch strategy over the next decade. The Market Planner, New York Metro will play a central role in making that happen. This is an individual ...

Citizens

Market Planner, New York Metro

Iselin, NJ · Hybrid

$140K - $180K/yr

Description Citizens Bank is executing an ambitious branch strategy over the next decade. The Market Planner, New York Metro will play a central role in making that happen. This is an individual ...

Citizens

Market Planner, New York Metro

Melville, NY · Hybrid

$140K - $180K/yr

Description Citizens Bank is executing an ambitious branch strategy over the next decade. The Market Planner, New York Metro will play a central role in making that happen. This is an individual ...

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All JobsMetro Bank Jobs

Metro Bank information

See salary details

$18

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$22

How much do metro bank jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for metro bank in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Metro Bank vs Customer Service Representative?

AspectMetro BankCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, customer-facing roles, fast-pacedBank branches, retail environment, direct customer interaction
Industry UsageFinancial services, retail bankingRetail banking, financial services
Common Search/ComparisonYesYes

The comparison between Metro Bank and Customer Service Representative highlights that both roles often require similar educational backgrounds and are based in retail banking environments. While Metro Bank is a specific employer, Customer Service Representatives work across various banks and financial institutions. Understanding these differences helps job seekers identify suitable roles within the banking industry.

What are the key skills and qualifications needed to thrive as a Metro Bank Customer Service Representative, and why are they important?

To thrive as a Metro Bank Customer Service Representative, you need strong customer service skills, attention to detail, and a background in retail banking or related financial services. Familiarity with banking software, CRM systems, and cash handling procedures is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you build strong relationships with customers and colleagues. These skills ensure accurate transactions, satisfied customers, and compliance with banking regulations in a fast-paced environment.

What is a Metro Bank employee?

A Metro Bank employee works for Metro Bank, a retail and commercial bank in the UK known for its customer-focused approach and extended opening hours. Employees may work in various roles such as customer service, banking operations, loan processing, or management. Their main responsibilities include assisting customers with banking transactions, providing financial advice, and ensuring compliance with banking regulations. Metro Bank values strong communication, teamwork, and a commitment to delivering excellent customer service. Working at Metro Bank often involves shift work, including weekends, to accommodate the bank’s seven-day operating schedule.

What are some common challenges faced by employees working at Metro Bank, and how does the company support staff in overcoming them?

At Metro Bank, employees often encounter challenges such as adapting to fast-paced customer service expectations and staying updated with continuous changes in banking regulations and technology. The company addresses these by providing regular training sessions, robust onboarding programs, and ongoing support from experienced team leaders. Employees are encouraged to collaborate and share best practices in a team-oriented environment, which helps foster learning and resilience. Additionally, Metro Bank offers various development programs to help staff grow professionally and advance within the organization.
More about Metro Bank jobs
What cities are hiring for Metro Bank jobs? Cities with the most Metro Bank job openings:
What are the most commonly searched types of Metro Bank jobs? The most popular types of Metro Bank jobs are:
What states have the most Metro Bank jobs? States with the most job openings for Metro Bank jobs include:
What job categories do people searching Metro Bank jobs look for? The top searched job categories for Metro Bank jobs are:
Metro Bank jobs near you
Infographic showing various Metro Bank job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 47% Full Time, 50% Part Time, and 2% Contract. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $43,000 per year, or $20.7 per hour.

Universal Banker III

Metro City Bank

Pooler, GA • On-site

$16.25 - $20.50/hr

Full-time

Posted 9 days ago

Job description

Title: Universal Banker Date: 01/31/2024
Reports to: Branch Manager
Overview:
Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed
Essential Duties:
  • Promote and maintain positive relations with all contacts, customers and potential customers
  • Perform as a team member in allocating and coordinating the work flow
  • May train new employees and answer co-worker questions
  • May be responsible for bank opening/closing
  • Teller transactions
  • Open and Close Vault
  • Promote, explain, and sell all banking products
  • Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
  • Perform all duties in compliance with BSA/AML regulations and requirements
  • Obtains adequate data for CIP on all wire and money instrument transactions
  • Ensure proper customer information is collected and OFAC verification is performed before opening an account
  • Perform Risk Rating Assessment and Due Diligence for all customers.
  • Maintain and update customer information
  • Monitors and reports suspicious activity to the BSA Officer

Competencies:
Communication
  • Greets customers and coworkers in a friendly manner
  • Uses common courtesy when speaking with customers and coworkers
  • Communicates clearly and effectively in writing and speaking
  • Reacts to feedback appropriately
  • Able to communicate negative information positively and professionally

Compliance
  • Familiar with the overall BSA/AML regulations and requirements
  • Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR
  • Exhibits adequate knowledge of the following concepts: placement, layering, and integration
  • Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
  • Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products
  • Knows where and to whom any "suspicious" activity should be reported

Personal Integrity
  • Demonstrates commitment to providing quality service to customers
  • Makes commitments that are within the scope of the position
  • Accepts responsibility for own work
  • Maintains strong commitment to the bank's conduct/accuracy guidelines
  • Taking responsibility for a thorough and detailed method of working.

Respect
  • Values diversity, differences in experience, backgrounds, and opinions of others
  • Treats all people with dignity and honesty
  • Shows respect and sensitivity for cultural differences
  • Respects the confidential nature of information
  • Maintains composure when dealing with the unexpected

Team Work
  • Promotes teamwork with flexibility and cooperation
  • Works in the best interest of their team to achieve overall Bank goals
  • Knows when to ask for help, solicit input from appropriate resources
  • Works effectively and productively with all areas of the Bank

Customer Focus
  • Knowing the (internal and external) customer business needs and acting accordingly;
  • Anticipating customer needs
  • Giving high priority to customer satisfaction and customer service

Job Knowledge
  • Understands policies, procedures, and regulations related to their job description.
  • Has the product and operational knowledge needed to do the job.
  • Has the technical skills required to do the job and uses technology appropriately.
  • Remains current on all Bank communication.

Personal Development
  • Continues to develop knowledge of Metro City Bank products, services, and procedures
  • Demonstrates commitment to continuous learning and improvement
  • Remains current on all Compliance courses as assigned

Education/Additional Training or Certifications:
  • High school Diploma or equivalent

Previous Work Experience:
  • Previous Customer Service Experience
  • Previous Teller experience preferred
  • Software skills including Microsoft Office, Adobe, Internet, and Email

Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before customers or employees of organization
  • Bilingual skills preferred: English/Korean

Work Environment:
  • This job operates in a professional work environment.
  • The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
AAP/EEO Statement:
Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans, Disabled Persons, Sexual Orientation, and Gender Identity
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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