Memory Care DirectorCharter Senior Living of West Bend – West Bend, WI
Pay: $65,000 – $70,000/year
Lead with Purpose. Elevate Dementia Care. Inspire Your Team.We are seeking a compassionate, results-driven Memory Care Director to lead our specialized Memory Care Neighborhood and champion our Flourish Memory Care Program.
At Charter Senior Living, our mission is simple:
To Enhance the Human Spirit — for both our residents and our employees.
This role is ideal for a leader who combines clinical understanding of dementia care, programming excellence, and team leadership to deliver meaningful, person-centered experiences for residents and families.
Position SummaryThe Memory Care Director is responsible for the day-to-day leadership, operations, and programming within the Memory Care Neighborhood. This includes staff development, regulatory compliance, life enrichment programming, and ensuring the successful execution of Charter’s Flourish Memory Care philosophy.
You will serve as the process owner and program leader, ensuring all six pillars of Flourish are implemented and sustained:
Flourish Restore
Flourish Enrich
Flourish Connect
Flourish Create
Flourish Engage
Flourish Contribute
Key ResponsibilitiesLead daily operations of the Memory Care Neighborhood
Develop, implement, and oversee life enrichment and therapeutic programming
Train, coach, and manage memory care staff and program assistants
Ensure compliance with state regulations and community policies
Partner with Health & Wellness Director on resident care and behavioral management
Support families with education, communication, and care planning
Drive resident engagement, quality of life, and individualized programming
Monitor program quality and ensure Flourish standards are consistently met
Collaborate with leadership to support occupancy and community growth
Handle complex dementia-related behaviors with professionalism and compassion
What We’re Looking For3–5+ years of experience working with seniors (required)
At least 1+ year of dementia/memory care experience (required)
Experience leading programming, staff training, and behavior management
Background in Recreation Therapy, Social Work, Psychology, Human Development, or related field (preferred)
Strong leadership, organization, and problem-solving skills
Ability to educate staff and families on Alzheimer’s and dementia care
Passion for person-centered care and life enrichment programming
Preferred CertificationsCertified Dementia Practitioner (CDP)
Activities Director Certification
Certified Therapeutic Recreation Specialist (CTRS)
Or related certification in memory care or life enrichment
Compensation & BenefitsSalary: $65,000 – $70,000/year
Get Paid Daily with ZayZoon
Free Medical Insurance Plan
Medical, Dental, Vision Insurance
Paid Time Off + Holiday Pay
Career Growth Opportunities
Stable schedule and leadership support
A workplace where your voice is heard and valued
Why Join Charter Senior Living?A culture that lives its values:
Serve with Heart | Serve with Purpose | Serve with Courage | Have Fun While Serving
Opportunity to lead a specialized dementia care program
Direct impact on resident engagement, dignity, and quality of life
“It truly feels like a family at Charter. The residents are an extension of my family now.”
Success Profile (Top Performers in This Role)You lead with compassion and structure
You thrive in behavioral problem-solving and staff coaching
You are passionate about engagement—not just care delivery
You take ownership of program quality and outcomes
If you’re ready to lead a memory care program that truly makes a difference in residents’ lives—we want to connect with you.