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Membership Director Jobs in Reston, VA (NOW HIRING)

YMCA

Director Of Membership Operations

Washington, DC · On-site

$95K - $100K/yr

Coach and support Membership Directors across the Association. * Lead training in customer experience, Cause-Driven Tours, relationship-based membership, and leadership development. * Build a culture ...

YMCA

Association Director Of Membership

Washington, DC · On-site

$95K - $100K/yr

Help Build Communities Where Everyone Can Achieve, Belong, and Thrive The YMCA of Metropolitan Washington is seeking a mission-driven Association Director of Membership to lead Association-wide ...

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See Reston, VA salary details

$30.2K

$59K

$119.1K

How much do membership director jobs pay per year?

As of Aug 9, 2026, the average yearly pay for membership director in Reston, VA is $58,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $63,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a membership director, and why are they important?

To thrive as a Membership Director, you need expertise in membership management, strategic planning, and marketing, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, membership databases, and email marketing platforms is typically required. Outstanding interpersonal skills, leadership, and the ability to build relationships are crucial soft skills for engaging members and collaborating with teams. These competencies are vital for driving membership growth, retention, and overall organizational success.

What is the difference between Membership Director vs Membership Coordinator?

AspectMembership DirectorMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with member onboarding, processes memberships, supports outreach efforts
Required CredentialsTypically bachelor's degree, experience in membership managementOften high school diploma or associate degree, entry-level experience
Work EnvironmentLeadership role, strategic planning, management meetingsAdministrative support, member interaction, event coordination
Industry UsageUsed in associations, clubs, nonprofitsCommon in similar organizations, often as support staff

The Membership Director focuses on strategic leadership and overall membership growth, while the Membership Coordinator handles day-to-day administrative tasks and member support. Both roles are essential in membership organizations but differ in scope and responsibilities.

How does a membership director typically collaborate with marketing and events teams to drive member engagement?

A Membership Director frequently works in close partnership with marketing and events teams to develop and implement initiatives that attract, engage, and retain members. This collaboration often involves coordinating targeted campaigns, organizing member-exclusive events, and analyzing feedback to improve offerings. Regular meetings and strategic planning sessions help ensure that messaging is consistent and that programs align with member interests, leading to higher satisfaction and retention rates. Effective communication and shared goals are key to maximizing the impact of these cross-functional efforts.

What does a membership director do?

A membership director is responsible for growing and maintaining the membership of a club, fitness facility, or other member-driven organization. As a membership director, one of your primary job duties is to increase business by marketing the services of the company to convert customers into paying members. You are also responsible for collecting periodic membership payments, keeping accurate membership records, and communicating regularly with members. Over the course of your career as a membership director, you develop marketing skills and strategies to acquire new members and solicit improvement feedback to retain existing members as well as company associates. Although there are no set educational qualifications for this job, it’s recommended to have a bachelor’s degree in marketing or advertising, as well as previous experience in a similar role.

What does a membership director do?

A Membership Director is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, manage member services, and analyze membership trends to improve offerings. Additionally, they often coordinate events, communicate with current and prospective members, and work closely with other departments to ensure the organization's membership goals are met.
More about Membership Director jobs
What are the most commonly searched types of Membership jobs in Reston, VA? The most popular types of Membership jobs in Reston, VA are:
What cities near Reston, VA are hiring for Membership Director jobs? Cities near Reston, VA with the most Membership Director job openings:
Membership Director jobs near you
Infographic showing various Membership Director job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $58,971 per year, or $28.4 per hour.

Director of Membership

Urban Libraries Council

Washington, DC • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 24 days ago

Job description

The Urban Libraries Council is dedicated to strengthening and advancing the essential role of public libraries as dynamic, accessible places for opportunity, learning and innovation. We connect public library leaders and drive transformative change to enrich the lives of individuals and urban communities across North America. Across the U.S.

and Canada, ULC works with nearly 200 leading public library systems to support leadership, strengthen member connection, advance research and partnerships, and elevate the impact of public libraries in their communities. ULC seeks an experienced, energetic and highly capable Director of Membership to lead ULC’s membership strategy, engagement, retention and growth. This is a senior, hands-on management role for someone who can take ownership of the membership function, manage relationships with confidence and move work forward with independence, judgment and accountability.

Reporting to the Chief of Staff and working closely with the President and CEO, the Director of Membership will be responsible for strengthening the member experience, managing key membership systems and processes, supporting revenue through retention and growth, and helping ULC deepen engagement across its network of nearly 200 public library systems. The Director of Membership will manage projects, coordinate across teams, represent membership priorities in internal planning and help ensure that ULC delivers high-quality service and value to its members. The right candidate will bring experience managing member, client or stakeholder relationships; strong communication and customer service skills; comfort working with senior leaders; and the ability to balance strategy, details and deadlines in a fast-moving environment.

This is a full time, salaried position with benefits, located in Washington DC in a hybrid office environment. The ULC team works together in person in Washington DC two-days per week (Tuesday and Wednesday). The current hybrid schedule is subject to change is based on organizational need.

Key Responsibilities Lead membership strategy, retention and growth.  Own ULC’s member engagement, renewal and recruitment work; build strong relationships with member library systems; identify risks and opportunities; strengthen retention efforts; and ensure members clearly understand and experience the value of ULC. Lead high-quality member service and engagement . Anticipate member needs, coordinate timely follow-up, partner with the communications team on member-facing messaging, resolve issues with confidence and urgency, and exercise strong judgment in senior-level member interactions.

Own membership operations, data and internal coordination.  Maintain accurate membership records, renewal tracking, contact lists and engagement data; prepare membership reports and updates; improve workflows; and ensure the Chief of Staff, President and CEO have timely insight into member activity, needs and risks. Manage member engagement through events and convenings.  Play a key role in planning and managing ULC’s Annual Leadership Forum, CEO Roundtable, member communities, virtual programs and other convenings; support event logistics, member participation, speaker coordination and post-event follow-up to strengthen year-round engagement.

Preferred Experience Experience working in a membership association, nonprofit, public sector organization, library system or mission-driven network. Experience managing member retention, recruitment, renewals, sponsorship engagement or stakeholder strategy. Experience working directly with CEOs, executive directors, senior leaders, Board members or external partners.

  Qualifications 7–10 years of relevant experience in membership, association management, stakeholder engagement, account management, nonprofit management, customer service, events, communications or a related field. Proven ability to manage senior-level relationships with professionalism, confidence and discretion. Strong written and verbal communication skills, with the ability to communicate clearly, directly and diplomatically.

Proven ability to manage complex projects, competing deadlines and detailed follow-through with independence, judgment and accountability. Experience supporting or managing conferences, convenings, meetings or large-scale events. Strong comfort with databases, CRM systems, spreadsheets or member management platforms.

Ability to use data, member feedback and participation trends to recommend action. Strong collaboration skills and the ability to work across teams while maintaining ownership of assigned work. Interest in public libraries, civic leadership, nonprofit service or mission-driven work Additional DetailsThis position reports to the Chief of Staff and works closely with the President and CEO.

The Director of Membership will collaborate regularly with ULC staff across communications, events, research and data, learning, advocacy, finance and operations.The starting salary range for this position is $90,000 - $125,000. ULC also offers a strong benefits package including group health, dental, disability, and life insurance as well as an employer-paid retirement plan and the option to participate in flexible spending plans. Travel is required.Please send a cover letter with your resume to resumes@urbanlibraries.orgPandoLogic.

Keywords: Membership Director, Location: Washington, DC - 20251

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