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Membership Experience Manager Jobs in Reston, VA

Addison Group

Membership Manager

Arlington, VA · On-site

$110K - $115K/yr

Membership Manager Industry: Professional Association / Membership Services Location (city, state ... Direct Hire Pay: $110,000 - $115,000 annually (depending on experience) Work Schedule: Monday ...

Renewables Forward

Director, Membership

Washington, DC · On-site

$110 - $160/hr

Director, Membership Location: Washington, DC. Salary range: $110,000 - $160,000 annually. Position ... Experience managing staff and cross‑functional initiatives. * Proficiency with CRM systems (e.g ...

F.H. Furr

Membership Representative

Manassas Park, VA · On-site

$18 - $20/hr

Professionally manage inbound and outbound customer communications * Coordinate with internal ... Prior customer service, administrative, or membership support experience preferred * Strong ability ...

New

F.H. Furr

Membership Representative

Manassas, VA · On-site

$18 - $20/hr

Professionally manage inbound and outbound customer communications * Coordinate with internal ... Prior customer service, administrative, or membership support experience preferred * Strong ability ...

F.H. Furr

Membership Representative

Manassas, VA · On-site

$20/hr

Professionally manage inbound and outbound customer communications * Coordinate with internal ... Prior customer service, administrative, or membership support experience preferred * Strong ability ...

Addison Group

Membership Specialist

Washington, DC · On-site

$26 - $29/hr

Membership Specialist Industry: Nonprofit Association / Membership Organization Location ... experience can compensate. * Proficiency in Microsoft Office Suite and AMS/CRM systems (ideally ...

Addison Group

Membership Specialist

Washington, DC · On-site

$26 - $29/hr

Membership Specialist Industry: Nonprofit Association / Membership Organization Location ... experience can compensate. * Proficiency in Microsoft Office Suite and AMS/CRM systems (ideally ...

Addison Group

Membership Specialist

Washington, DC · On-site

$26 - $29/hr

Membership Specialist Industry: Nonprofit Association / Membership Organization Location ... experience can compensate. * Proficiency in Microsoft Office Suite and AMS/CRM systems (ideally ...

EōS Fitness

Member Experience Manager

Boyds, MD · On-site

$18 - $20/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.

F.H. Furr

Membership Representative

Manassas, VA · On-site

$18 - $20/hr

Professionally manage inbound and outbound customer communications * Coordinate with internal ... Prior customer service, administrative, or membership support experience preferred * Strong ability ...

F.H. Furr

Membership Representative

Manassas, VA · On-site

$20/hr

Professionally manage inbound and outbound customer communications * Coordinate with internal ... Prior customer service, administrative, or membership support experience preferred * Strong ability ...

YMCA

Membership Director

Reston, VA · On-site

$53K - $58K/yr

Ymca Careers Similar Positions Membership Coordinator Santa Monica Family YMCA Member Experience Manager: Lake Norman YMCA YMCA of Greater Charlotte Association Director Membership YMCA of ...

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Membership Experience Manager information

See Reston, VA salary details

$26K

$60.1K

$93.6K

How much do membership experience manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for membership experience manager in Reston, VA is $60,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $71,300.00 per year, depending on experience, location, and employer.

What is a membership experience manager?

Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.

What are some common challenges faced by membership experience managers, and how can they be addressed?

Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.

What are the key skills and qualifications needed to thrive as a membership experience manager, and why are they important?

To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.

What is the difference between Membership Experience Manager vs Membership Coordinator?

AspectMembership Experience ManagerMembership Coordinator
Primary FocusOversees overall member experience, engagement strategies, and retention initiativesHandles member inquiries, onboarding, and administrative tasks
ResponsibilitiesDevelops programs to enhance member satisfaction, manages team, analyzes feedbackAssists with member registration, processes renewals, provides customer service
Required SkillsCustomer service, leadership, strategic planningCommunication, organization, customer support
Work EnvironmentOffice-based, often in non-profit or membership organizationsOffice or event-based, in similar industries

The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.

How do you become a membership experience manager?

To become a membership experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, membership programs, or hospitality. Strong communication, leadership skills, and proficiency with customer relationship management (CRM) tools are also important. Gaining relevant experience and developing skills in member engagement and program management can help qualify for this role.

What are popular job titles related to Membership Experience Manager jobs in Reston, VA?

For Membership Experience Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Membership Experience Manager jobs in Reston, VA look for?

The top searched job categories for Membership Experience Manager jobs in Reston, VA are:

Membership Experience Manager jobs near you

Membership Manager

Addison Group

Arlington, VA • On-site

$110K - $115K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

Job Title: Membership Manager

Industry: Professional Association / Membership Services

Location (city, state): Arlington, VA

Assignment Type: Direct Hire

Pay: $110,000 - $115,000 annually (depending on experience)

Work Schedule: Monday – Friday | Standard Business Hours | Hybrid Schedule

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client: Addison Group is partnering with our client, a highly respected membership-based organization, to identify a Membership Manager to oversee member engagement, account growth, and team leadership initiatives. This role will support executive-level member relationships while leading a high-performing engagement and business development team.

Job Description: The Membership Manager will lead membership engagement and relationship management efforts within an assigned market segment. This individual will oversee strategic member initiatives, revenue performance, retention efforts, and team development while ensuring a high-touch experience for executive-level members and stakeholders.

Key Responsibilities:

  • Lead and support membership engagement and business development team members
  • Drive growth strategies related to member acquisition, engagement, renewals, and expansion opportunities
  • Monitor team performance, forecasting, pipeline activity, and revenue goals
  • Coach and mentor team members on relationship-building and market-specific engagement strategies
  • Support executive-level conversations focused on member needs and strategic solutions
  • Collaborate cross-functionally to improve membership experience, communication, and service offerings
  • Oversee onboarding and training initiatives for new team members
  • Analyze market trends and engagement activity to identify opportunities for growth and retention
  • Maintain strong knowledge of organizational services, resources, and member offerings
  • Represent the organization professionally at meetings and industry-related events

Qualifications:

  • Bachelor’s degree required
  • 7+ years of experience in membership engagement, account management, client success, or consultative relationship management within a member-based association professional setting
  • Prior leadership or team management experience required - managing at least 5 direct reports
  • Strong coaching, mentoring, and employee development skills
  • Excellent communication and executive presence
  • Strategic, solutions-oriented, and relationship-driven mindset
  • Ability to manage multiple priorities independently in a fast-paced environment
  • CRM experience, preferably Salesforce, strongly preferred
  • Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint

Additional Details:

  • Leadership-focused role supporting both membership engagement and revenue growth
  • Opportunity to coach and develop a high-performing team
  • Executive-facing position with strong visibility across leadership
  • Highly relationship-driven environment focused on long-term partnerships and member retention
  • Collaborative culture with strategic growth opportunities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.