Membership Experience Manager Jobs in Reston, VA

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence. As a \"best place to work \" employer, we operate with integrity, transparency and a spirit of innovation.

NRECA 's Membership and Business Development department prides itself on service excellence. Membership is responsible for successful member engagement programs, effective membership operations and maintaining a robust membership database (NetForum). Business Development is responsible for cultivating long-lasting relationships with our service and associate members and delivering excellent ROI on sponsorship and advertising opportunities.

The Membership department serves as NRECA 's primary gateway for member engagement, delivering exceptional service, support, and value to nearly 1,100 member organizations and more than 72,000 cooperative employees.

We are looking for a strategic, member-focused leader who is passionate about building strong relationships, driving engagement, and leading high-performing teams in a mission-driven association environment.

As Director of Membership, you will lead the strategy, operations, and continuous improvement of NRECA 's membership programs and services. This role is responsible for enhancing the member experience across the entire membership lifecycle, ensuring data integrity and operational excellence, and developing innovative engagement strategies that strengthen member connections and maximize long-term value. Working closely with leadership and cross-functional teams, you will help shape the future of membership engagement while delivering meaningful results for NRECA and its members.

• Lead the strategy, priorities, and day-to-day operations of NRECA 's Membership department.
• Develop and execute member engagement initiatives that strengthen relationships and increase member value.
• Oversee the full membership lifecycle, including onboarding, retention, offboarding, and dues administration.
• Ensure exceptional service delivery and resolve complex member issues with professionalism and discretion.
• Maintain the accuracy, integrity, and governance of membership data and reporting.
• Develop and coach a high-performing team while collaborating with leaders across the organization to advance strategic goals.
• Lead cross-functional projects and system enhancements that improve operational efficiency and the member experience. Develop and coach a high-performing team while collaborating with leaders across the organization to advance strategic goals.

• Bachelor 's degree in Business, Management, or a related field; advanced degree preferred.
• 10+ years of experience in membership operations, member engagement, or association management.
• Proven leadership experience with a track record of developing and managing high-performing teams.
• Strong knowledge of membership lifecycle management, engagement strategies, and service delivery.
• Experience using association management systems (AMS) and leveraging data to drive decisions and improve outcomes.
• Excellent communication, relationship-building, and cross-functional collaboration skills.
• Strategic thinker with strong analytical, problem-solving, and project management capabilities.

• Master 's degree in Business, Management, Nonprofit Leadership, or a related field.
• Experience leading membership programs and teams within a trade association, member-based organization, or cooperative environment.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Salary Range: $157,000.00 - $193,000.00.

Final Compensation determined by individual qualifications, experience, and internal equity.

Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the ' Know Your Rights ' poster, which updates and replaces the previous \"EEO is the Law\" poster and \"EEO Is the Law Poster Supplement\".

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.