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Membership Experience Manager Jobs in Reston, VA

YMCA

Association Director Membership

Washington, DC · On-site

$95K - $100K/yr

Experience managing multiple locations, departments, or business units preferred. * Success developing people and building high-performing teams. * Demonstrated ability to grow membership, strengthen ...

YMCA

Membership Associate

Alexandria, VA · On-site

$40K - $45K/yr

Ymca Careers Similar Positions Association Director Membership YMCA of Metropolitan Washington Member Experience Manager: Lake Norman YMCA YMCA of Greater Charlotte Assistant Director of Cranford ...

Capital Yacht Club

Be Seen First

Membership Coordinator

Washington, DC · On-site

$55K - $65K/yr

... experience and the club's brand. This role involves managing all internal and external communications, driving membership sales, and collaborating with club leadership to achieve membership goals.

NRECA

Director, Membership

Arlington, VA · On-site

$157K - $193K/yr

Membership is responsible for successful member engagement programs, effective membership ... Experience using association management systems (AMS) and leveraging data to drive decisions and ...

The Fitness Equation

Membership Director

Ashburn, VA · On-site

... sales and account management experience; previous sales experience in the fitness industry ... TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of ...

The Fitness Equation

Membership Director

Chantilly, VA · On-site

... sales and account management experience; previous sales experience in the fitness industry ... TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of ...

The Fitness Equation

Membership Consultant

Ashburn, VA · On-site

$14.75 - $19.25/hr

Managing and maintaining all prospect information in CRM database to 100% accuracy. * Providing ... S. in business or exercise related field and previous sales experience preferred. TFE offers ...

The Fitness Equation

Membership Consultant

Chantilly, VA · On-site

$14.25 - $18.25/hr

Managing and maintaining all prospect information in CRM database to 100% accuracy. * Providing ... S. in business or exercise related field and previous sales experience preferred. TFE offers ...

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All JobsMembership Experience JobsMembership Experience Manager JobsMembership Experience Manager Jobs in Reston, VA

Membership Experience Manager information

See Reston, VA salary details

$26K

$60.1K

$93.6K

How much do membership experience manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for membership experience manager in Reston, VA is $60,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $71,300.00 per year, depending on experience, location, and employer.

What is a membership experience manager?

Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.

What are some common challenges faced by membership experience managers, and how can they be addressed?

Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.

What are the key skills and qualifications needed to thrive as a membership experience manager, and why are they important?

To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.

What is the difference between Membership Experience Manager vs Membership Coordinator?

AspectMembership Experience ManagerMembership Coordinator
Primary FocusOversees overall member experience, engagement strategies, and retention initiativesHandles member inquiries, onboarding, and administrative tasks
ResponsibilitiesDevelops programs to enhance member satisfaction, manages team, analyzes feedbackAssists with member registration, processes renewals, provides customer service
Required SkillsCustomer service, leadership, strategic planningCommunication, organization, customer support
Work EnvironmentOffice-based, often in non-profit or membership organizationsOffice or event-based, in similar industries

The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.

How do you become a membership experience manager?

To become a membership experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, membership programs, or hospitality. Strong communication, leadership skills, and proficiency with customer relationship management (CRM) tools are also important. Gaining relevant experience and developing skills in member engagement and program management can help qualify for this role.

What are popular job titles related to Membership Experience Manager jobs in Reston, VA?

For Membership Experience Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Membership Experience Manager jobs in Reston, VA look for?

The top searched job categories for Membership Experience Manager jobs in Reston, VA are:

Membership Experience Manager jobs near you

Membership Consultant (Manager In Training)

The Fitness Equation

Ashburn, VA • On-site

Full-time

Re-posted 15 days ago

Job description

The Fitness Equation is seeking an Membership Consultant (Manager In Training) to help with sales and new business development. The Membership Consultant (Manager In Training) reports to the Membership Director and/or Assistant Membership Director.

Responsibilities:

  • Provide world class customer service during daily interaction with members, guests, and staff.
  • Developing new business relationships through prospecting leads you develop yourself and leads provided by the company.
  • Setting appointments to present membership offerings with a strong emphasis on relationship building and helping the customer achieve their fitness goals through joining the club.
  • Obtaining signed agreements from new members in effort to meet and/or exceed all quotas.
  • Managing and maintaining all prospect information in CRM database to 100% accuracy.
  • Providing customer satisfaction and retention support as needed to maintain existing customer relationships and obtain referrals to build new customer relationships.
  • Providing management with accurate forecast and all additional required activity/sales metrics.
  • Up-selling existing customer base with add-on memberships and POS promotional packages such as FitEQ and SuperKids training programs.
  • Attending weekly meetings, trainings, and coaching sessions with direct supervisors and/or senior management.

Qualifications:

  • H.S. diploma or GED
  • Must remain flexible and adaptive to changing work environments.
  • Must take initiative, ownership and prioritize tasks while following direction of supervisor.
  • Must have a motivating personality with passion for helping others, self-improvement, as well as a professional appearance and demeanor.

Preferred Qualifications:

  • B.A. or B.S. in business or exercise related field and previous sales experience preferred.

TFE offers competitive compensation, benefits, management training opportunities, and a FREE membership with employment. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.