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Member Services Director Jobs in Spring, TX (NOW HIRING)

The Reserves Network Inc

Member Services

Houston, TX · On-site

$21.75/hr

... direct deposit, and our referral bonus program The Member Service Representative III (MSR III) provides an exceptional member experience by assisting new and existing members with new account ...

YMCA

Member Services/Front Desk -Tom Wussow Park

Houston, TX · On-site

$11 - $13.75/hr

Administrative duties delegated from the Member Services Director. * Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with ...

YMCA

Membership Lead - Lake Houston

Kingwood, TX · On-site

Administrative duties delegated from the Member Services Director. * Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with ...

ClubCorp

Director of Administration

Houston, TX · On-site

... service industry where people help drive the success of the business? Since its inception in 1957 ... Address and resolve member complaints and issues related to billing, collections, and payments in ...

Invited

Director of Administration

Houston, TX · On-site

... service industry where people help drive the success of the business? Since its inception in 1957 ... Address and resolve member complaints and issues related to billing, collections, and payments in ...

Invited Clubs

Director of Administration

Houston, TX · On-site

... service industry where people help drive the success of the business? Since its inception in 1957 ... Address and resolve member complaints and issues related to billing, collections, and payments in ...

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All JobsMember Services JobsMember Services Director JobsMember Services Director Jobs in Spring, TX

Member Services Director information

See Spring, TX salary details

$31.1K

$81.9K

$155.7K

How much do member services director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for member services director in Spring, TX is $81,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,400.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a member services director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What are the key skills and qualifications needed to thrive as a member services director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What are some common challenges faced by a member services director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

What are the most commonly searched types of Member Services jobs in Spring, TX?

The most popular types of Member Services jobs in Spring, TX are:

What are popular job titles related to Member Services Director jobs in Spring, TX?

For Member Services Director jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Member Services Director jobs in Spring, TX look for?

The top searched job categories for Member Services Director jobs in Spring, TX are:

What cities near Spring, TX are hiring for Member Services Director jobs?

Cities near Spring, TX with the most Member Services Director job openings:

Member Services Director jobs near you
Infographic showing various Member Services Director job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $81,935 per year, or $39.4 per hour.

Member Services

The Reserves Network Inc

Houston, TX • On-site

$21.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

Member Service Representative III | Pay Rate 21.75 |Onsite, Temp-to-hire

What Matters Most
· Competitive Pay of $21.75 per hour
· Schedule: 8 am-5 pm
· Location: 77058
· Temp-to-hire opportunity with career growth and stability
· Weekly Pay with direct deposit or pay card
· When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit, and our referral bonus program

Job Description
The Member Service Representative III (MSR III) provides an exceptional member experience by assisting new and existing members with new account applications, consumer lending, and additional credit union products and services. This role serves as a subject matter expert on products, services, new accounts, and consumer lending processes while identifying opportunities to deepen member relationships. The MSR III assists members through inbound and outbound phone calls, digital channels, and other communication while handling complex service needs with professionalism and sound judgment. This position also ensures compliance with applicable federal and state laws, banking regulations, and credit union policies and procedures.

Responsibilities:
· Process new memberships and additional accounts through online applications, including document verification, security screening, and follow-up for required information or documentation.
 · Provide high-quality service through inbound and outbound calls, digital channels, and other member contacts while resolving complex issues.
 · Identify opportunities to cross-sell credit union products and services and connect members with financial experts for investments, home loans, and financial counseling.
 · Apply knowledge of retail banking functions, including teller services, member service, loan origination, and relationship deepening.
 · Recognize potential fraud, loss, and reputation risks while maintaining compliance with OFAC, Bank Secrecy Act/Anti-Money Laundering requirements, and company policies.

Qualifications and Requirements:
· High School Diploma or equivalent required.
 · Minimum of four (4) years of sales, customer service, banking, or financial services experience, or an equivalent combination of education and experience.
 · Teller and/or ITM experience preferred; prior contact center experience is also preferred.
 · Strong customer service, communication, computer, problem-solving, and decision-making skills required. Bilingual and two years of college-level education preferred.

Benefits and Perks:
· Competitive pay based on experience and qualifications
 · Medical, dental, and vision benefits
 · 401K and direct deposit/pay card options
 · Training, professional development and opportunities for career growth

Your New Organization:
Join a member-focused financial organization committed to providing exceptional service and helping members achieve financial freedom. The organization values teamwork, professionalism, technology, compliance, and a five-star member experience while fostering a culture built around passion, trust, and customer focus.

Your Career Partner:
 The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base pay range for this position is $21.75/hr., excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.

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Reserves Network logo

About Reserves Network

Sourced by ZipRecruiter

The Reserves Network is more than a temporary staffing company. We are a leading provider of flexible staffing services, including temporary, temp-to-hire and direct hire placements to create Total Staffing Solutions. We take care of our people - our customers, the communities we serve and, of course, each other. This is what makes us different. This is what makes us great.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Fairview Park, OH, US

View All Reserves Network Jobs