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Member Services Concierge Jobs (NOW HIRING)

Concert Golf Partners

Member Services Concierge

Lake Mary, FL · On-site

$13.50 - $17.50/hr

Member Services Concierge Concert Golf Partners has a dedicated customer service facility designed to enhance our member experience through efficient and effective communication. A Member Services ...

Ocean Healthcare

Guest Services Concierge

Galloway, NJ · On-site

$18 - $20/hr

As a key member of our team, you will be responsible for providing exceptional care and service to ... Our Guest Services Concierge plays a vital role in ensuring the comfort and satisfaction of our ...

Build My Great Team

Client Services Concierge

Southfield, MI · On-site

$55K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... member * Keep clients informed with status updates, appointment reminders, and follow-up calls ... As Client Services Concierge, you are central to that reputation. Clients form their first ...

Build My Great Team

Client Services Concierge

Southfield, MI · On-site

$55K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... member * Keep clients informed with status updates, appointment reminders, and follow-up calls ... As Client Services Concierge, you are central to that reputation. Clients form their first ...

Build My Great Team

Client Services Concierge

Southfield, MI · On-site

$55K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... member * Keep clients informed with status updates, appointment reminders, and follow-up calls ... As Client Services Concierge, you are central to that reputation. Clients form their first ...

Build My Great Team

Client Services Concierge

Southfield, MI · On-site

$55K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... member * Keep clients informed with status updates, appointment reminders, and follow-up calls ... As Client Services Concierge, you are central to that reputation. Clients form their first ...

Troon Golf

Membership Service Concierge

Elk Grove, CA · On-site

$23 - $26/hr

In addition, the Membership Services Concierge works in tandem with the Resort Director to plan and execute Member programs to include recreational, social, travel, and entertainment designed to ...

Troon

Membership Service Concierge

Elk Grove, CA · On-site

$23/hr

In addition, the Membership Services Concierge works in tandem with the Resort Director to plan and execute Member programs to include recreational, social, travel, and entertainment designed to ...

Omni Hotels & Resorts

Guest Services Concierge

Hilton Head Island, SC · On-site

$14.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience ... Associate recognition programs and team member events * Training and development opportunities to ...

Omni Hotels

Guest Services Concierge

Hilton Head Island, SC · On-site

$14.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience ... Associate recognition programs and team member events * Training and development opportunities to ...

Zing Health

Supervisor, Concierge Member Services

IL · Remote

$65K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Concierge Member Services Supervisor is responsible for leading, coaching, and managing a team of Concierge Member Services Representatives (CMSRs) to ensure delivery of high-quality, compliant ...

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Member Services Concierge information

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$11

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How much do member services concierge jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for member services concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

Do member services concierges make good money?

Member services concierges typically earn an average salary ranging from $30,000 to $50,000 annually, depending on experience, location, and employer. They often receive benefits such as health insurance and may earn additional income through tips or bonuses, especially in hospitality or luxury service environments.

What are some common challenges faced by member services concierges, and how can they be managed effectively?

Member Services Concierges often encounter challenges such as managing multiple member requests simultaneously, addressing unique or high-priority concerns promptly, and maintaining a consistently high level of service during peak periods. Effectively managing these challenges involves strong organizational skills, clear communication, and a proactive approach to problem-solving. Building a strong rapport with members and collaborating closely with other departments can also help ensure that member needs are met efficiently and professionally.

What are the key skills and qualifications needed to thrive as a member services concierge?

To thrive as a Member Services Concierge, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, reservation systems, and basic office tools is often required. Exceptional interpersonal skills, problem-solving, and professionalism set top performers apart in this role. These skills ensure members receive seamless, personalized service and contribute to high satisfaction and retention rates.

What is the difference between Member Services Concierge vs Customer Service Representative?

AspectMember Services ConciergeCustomer Service Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHealthcare, fitness clubs, hospitalityRetail, call centers, hospitality
Employer & Industry UsageMembership-based organizations, clubs, healthcare providersVarious industries including retail, telecom, hospitality
Common Search & ComparisonYesYes

The Member Services Concierge and Customer Service Representative roles both focus on assisting clients and providing support. However, the Concierge typically works in membership-based environments like healthcare or fitness clubs, offering personalized service, while the Customer Service Representative often handles general inquiries across diverse industries. Both roles require strong communication skills and customer service experience, but the Concierge role emphasizes a more personalized, member-focused approach.

What is a member services concierge?

Member Services Concierges are professionals who assist members or clients by providing personalized support, information, and services. They typically work in organizations such as clubs, resorts, fitness centers, or member-based businesses and help with everything from answering questions to booking services and resolving issues. Their main goal is to ensure a high-quality experience for all members, acting as a primary point of contact for inquiries and requests. Member Services Concierges must have strong communication and problem-solving skills to handle a variety of member needs efficiently.

What cities are hiring for Member Services Concierge jobs?

Cities with the most Member Services Concierge job openings:

What job categories do people searching Member Services Concierge jobs look for?

The top searched job categories for Member Services Concierge jobs are:

Member Services Concierge jobs near you

Member Services Concierge

Concert Golf Partners

Lake Mary, FL • On-site

$13.50 - $17.50/hr

Other

Posted 6 days ago

Concert Golf Partners rating

5.9

Company rating: 5.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

20th of 28 rated golf clubs

Job description

Member Services Concierge

Concert Golf Partners has a dedicated customer service facility designed to enhance our member experience through efficient and effective communication. A Member Services Concierge position involves providing high-quality customer service and support to our members over the phone or email. The Call Center Concierge will serve as a primary point of contact for customers seeking assistance. This role requires exceptional communication skills, a customer-centric attitude, and the ability to manage a wide range of inquiries efficiently. The ideal candidate will possess problem-solving skills and a thorough understanding of the services offered by the company.

Key Responsibilities:

  • Customer Support: Provide exceptional phone and email support to members and/or potential members.
  • Service Coordination: Assist members in making tee time reservations or coordinating basic services as needed to support our members.
  • Information Management: Maintain comprehensive knowledge of company services, policies, and promotions to provide accurate information to customers.
  • Issue Resolution: Troubleshoot member issues effectively and follow up to ensure satisfactory resolution, escalating complex issues when necessary.
  • Data Entry: Accurately record member interactions and transactions in the system to maintain up-to-date records.
  • Feedback Collection: Gather member feedback and suggestions to improve service quality and customer satisfaction.
  • Collaboration: Work closely with other departments (e.g., sales, operations, and marketing) to ensure customer needs are met and service delivery is seamless.
  • Performance Metrics: Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and response times.
  • Continuous Improvement: Stay current on industry trends, best practices, and company updates to provide the highest level of service.

Qualifications:

  • Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Experience: Previous experience in a call center, customer service, or hospitality/country club role is a plus.
  • Communication Skills: Excellent verbal and written communication skills, with a focus on active listening.
  • Technical Skills: Proficiency in using computer systems and basic office applications (e.g., Microsoft Office).
  • Problem-Solving Skills: Strong analytical skills with the ability to resolve issues effectively and efficiently.
  • Time Management: Ability to manage time effectively, prioritize tasks, and work in a fast-paced environment.
  • Flexibility: Willingness to work various shifts, including evenings and/or weekends as needed.

We are committed to maintaining the highest standards of service.

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