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Member Services Concierge Jobs (NOW HIRING)

Troon Golf

Membership Service Concierge

Elk Grove, CA · On-site

$23 - $26/hr

In addition, the Membership Services Concierge works in tandem with the Resort Director to plan and execute Member programs to include recreational, social, travel, and entertainment designed to ...

Troon

Membership Service Concierge

Elk Grove, CA

$23/hr

In addition, the Membership Services Concierge works in tandem with the Resort Director to plan and execute Member programs to include recreational, social, travel, and entertainment designed to ...

Zing Health

Supervisor, Concierge Member Services

IL · Remote

$65K - $78K/yr

The Concierge Member Services Supervisor is responsible for leading, coaching, and managing a team of Concierge Member Services Representatives (CMSRs) to ensure delivery of high-quality, compliant ...

Mohegan

Meeting Services Concierge

Uncasville, CT

$15 - $19.25/hr

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER ... Maintains complete knowledge of and compliance with all departmental policies, service procedures ...

CCMC Community Management

Member Services

Mesa, AZ · On-site

$18/hr

Member Services Assistant - Encore at Eastmark (Mesa, AZ) The beautiful community at Encore at ... desk/concierge as needed. WHAT WE OFFER: Compensation Offered is $18.00/Hourly WHAT WE OFFER:

CCMC Community Management

Member Services

Mesa, AZ · On-site

$18/hr

Member Services Assistant - Encore at Eastmark (Mesa, AZ) The beautiful community at Encore at ... desk/concierge as needed. WHAT WE OFFER: Compensation Offered is $18.00/Hourly WHAT WE OFFER:

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How much do member services concierge jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for member services concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How do concierges get paid?

Concierges typically receive a salary, hourly wage, or a combination of both, depending on the employer and industry. Some may also earn tips or commissions for specific services provided. Compensation can vary based on experience, location, and the complexity of duties performed.

What are some common challenges faced by Member Services Concierges, and how can they be managed effectively?

Member Services Concierges often encounter challenges such as managing multiple member requests simultaneously, addressing unique or high-priority concerns promptly, and maintaining a consistently high level of service during peak periods. Effectively managing these challenges involves strong organizational skills, clear communication, and a proactive approach to problem-solving. Building a strong rapport with members and collaborating closely with other departments can also help ensure that member needs are met efficiently and professionally.

What qualifications do I need to be a concierge?

To be a Member Services Concierge, candidates typically need a high school diploma or equivalent, strong customer service skills, and good communication abilities. Experience in hospitality, sales, or customer support is often preferred, and familiarity with reservation systems or CRM tools can be beneficial.

How much do you get paid as a concierge?

Member Services Concierge salaries typically range from $12 to $20 per hour, depending on experience, location, and employer. Some positions may offer additional benefits or bonuses based on performance and customer service skills.

What are the key skills and qualifications needed to thrive as a Member Services Concierge, and why are they important?

To thrive as a Member Services Concierge, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, reservation systems, and basic office tools is often required. Exceptional interpersonal skills, problem-solving, and professionalism set top performers apart in this role. These skills ensure members receive seamless, personalized service and contribute to high satisfaction and retention rates.

What is the difference between Member Services Concierge vs Customer Service Representative?

AspectMember Services ConciergeCustomer Service Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHealthcare, fitness clubs, hospitalityRetail, call centers, hospitality
Employer & Industry UsageMembership-based organizations, clubs, healthcare providersVarious industries including retail, telecom, hospitality
Common Search & ComparisonYesYes

The Member Services Concierge and Customer Service Representative roles both focus on assisting clients and providing support. However, the Concierge typically works in membership-based environments like healthcare or fitness clubs, offering personalized service, while the Customer Service Representative often handles general inquiries across diverse industries. Both roles require strong communication skills and customer service experience, but the Concierge role emphasizes a more personalized, member-focused approach.

What is a membership concierge?

A membership concierge is a customer service professional who assists members with their needs, such as managing accounts, providing information about services, and resolving issues. They often work in environments like clubs, gyms, or organizations, requiring strong communication skills and familiarity with membership management tools.

What are Member Services Concierges?

Member Services Concierges are professionals who assist members or clients by providing personalized support, information, and services. They typically work in organizations such as clubs, resorts, fitness centers, or member-based businesses and help with everything from answering questions to booking services and resolving issues. Their main goal is to ensure a high-quality experience for all members, acting as a primary point of contact for inquiries and requests. Member Services Concierges must have strong communication and problem-solving skills to handle a variety of member needs efficiently.
What cities are hiring for Member Services Concierge jobs? Cities with the most Member Services Concierge job openings:
What job categories do people searching Member Services Concierge jobs look for? The top searched job categories for Member Services Concierge jobs are:
Member Services Concierge jobs near you

Part Time Member Services Concierge - 2026

EVELYN RUBENSTEIN JEWISH COMMUNITY CENTER OF HOUSTON TEXAS

Houston, TX • On-site

$14 - $18/hr

Part-time

Posted 18 days ago

Job description

As a Member Services Concierge your main objective will be to provide the highest level of service to our members, guests and program participants. Primary duties include responding to member and guest needs by providing knowledge and assistance with Brivo. Provide program information for all departments across the agency as needed. Shift hours will vary depending on schedule and agency needs during hours of operation. Hours of operation are Monday through Thursday 5:00 am - 9:00 pm; Friday 5:00 am - 6:00 pm and Saturday - Sunday 7:00 am - 6:00 pm. Occasional evenings and weekends required for agency-wide events.
PRIMARY RESPONSIBILITIES
  1. Provide essential customer service to ensure member satisfaction and member appreciation. Greet all members and guest upon their arrival and departure from the building and ensure they follow proper check-in procedures.
  2. Maintain current knowledge about all programs, services and activities offered at the J in order to promote these services and assist members with inquiries of these areas.
  3. Serve as a liaison between members and staff by communicating member concerns to the proper supervisor.
  4. Provide members with assistance in getting their Brivo Credentials and ensuring that they are working properly.
  5. Able to use Traction Guest to have all guests sign in for meetings, tours, and other events that are taking place at the J.
  6. Validate guest passes and charge when needed.

  • Minimum 1-2 years' experience in customer service preferred or in a related field.
  • Excellent communication skills; Ability to effectively interact professionally with all levels of internal and external personnel.
  • Able to work nights and weekends.
  • High energy, proactive, requiring little direction, takes responsibility.
  • Team oriented.
  • Strong multi-tasking and problem-solving skills.
  • Ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns.
  • A Willingness to perform job tasks not part of immediate job responsibilities but aides in member satisfaction and getting the job done.
  • Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Why Choose Us?
Part-time team members enjoy a complimentary Individual Health & Fitness Membership, including access to our fitness center, group exercise classes, aquatics complex, gymnasium, pickleball, adult locker rooms (age permitting), and five annual guest passes. You can also upgrade to a Family Membership at a discounted rate. After five consecutive years of part-time service, employees receive a complimentary Family Health & Fitness Membership, covering two adults in the same household and children up to age 25.

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