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Member Service Rep Jobs (NOW HIRING)

Crunch Fitness

Member Service Representative

Campus, IL · On-site

Member Service Representative Summary Title: Member Service Representative ID: MSR- 20422 Job Source: Crunch Fitness Location: Campus Job Category: Member Service Representative More about this job ...

Crunch Fitness

Member Service Representative

Bell, CA · On-site

Member Service Representative Summary Title: Member Service Representative ID: MSR 20254 Job Source: Crunch Fitness Location: Bell Road Job Category: Member Service Representative More about this job ...

Crunch Fitness

Member Service Representative

Hilliard, OH · On-site

Member Service Representative Summary Title: Member Service Representative ID: MSR- 7697 Job Source: Crunch Fitness Location: Hilliard Job Category: Member Service Representative More about this job ...

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Crunch Fitness

Member Service Representative

Mason, TX · On-site

Member Service Representative Summary Title: Member Service Representative ID: MSR- 7680 Job Source: Crunch Fitness Location: Mason Job Category: Member Service Representative More about this job ...

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Member Service Rep information

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How much do member service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member service rep in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities are hiring for Member Service Rep jobs?

Cities with the most Member Service Rep job openings:

What states have the most Member Service Rep jobs?

States with the most job openings for Member Service Rep jobs include:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative

Crunch Fitness

Campus, IL • On-site

Part-time

Re-posted 15 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

42nd of 63 rated gym and leisure clubs

Job description

Member Service Representative
Summary
Title: Member Service Representative ID: MSR- 20422 Job Source: Crunch Fitness Location: Campus Job Category: Member Service Representative
More about this job >
Description

Job description:

Here we grow again! We are looking for an amazing front desk agent to join our team with game changing career opportunities!

Crunch Fitness is the fastest growing fitness company in the industry. We are expanding at an unprecedented pace across the globe. Currently we're looking for passionate team members to help power the growth of our Michigan market. Our growth is your opportunity to learn and grow with us.

If you're passionate about changing people's lives, dedicated, and love to have fun we'd love to connect with you. We are a growth mindset company that invests equally in our people and our product.

Job Responsibilities

 

  • Create a positive and inclusive environment for members checking in or seeking service at the front desk.

  • Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.

  • Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership

  • Be knowledgeable of membership services and gym equipment to effectively inform members and answer any questions.

  • Continuously sell membership services as part of their regular sales presentation

  • Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).

  • Conduct daily facility walk around to ensure the cleanliness of the facility

Job Type: Part-time

Benefits:

Employee discount

Shift: 4 hour shift
          8 hour shift

Evening shift

Morning shift

Work Location: In person
Website: www.primetimefitness.org

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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