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Member Service Rep Jobs in Massachusetts (NOW HIRING)

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Member Service Rep information

See Massachusetts salary details

$9

$17

$26

How much do member service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member service rep in Massachusetts is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities in Massachusetts are hiring for Member Service Rep jobs?

Cities in Massachusetts with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,145 per year, or $17.4 per hour.

MSR (Member Service Representative)

First Priority Credit Union

East Boston, MA • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

An exciting opportunity to learn valuable banking skills as a Member Service Representative. In this position, you will open and service accounts and deliver other products and services to members of the Credit Union through cross-selling. You will meet with members to determine their financial needs, open accounts, and explain the features and benefits of products and services. You will assist members with mortgage and home equity loan applications by providing the required forms and materials. The MSR will perform various clerical and support functions and serve as a teller, performing applicable duties when necessary.


Equal Opportunity Employer


Job Type: Full-time


Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance


Pay: $21.00 - $25.00 per hour


Ability to Commute: East Boston, MA 02128 (Required)


Apply