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Member Service Rep Jobs in Massachusetts (NOW HIRING)

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Member Service Rep information

See Massachusetts salary details

$9

$17

$26

How much do member service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member service rep in Massachusetts is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities in Massachusetts are hiring for Member Service Rep jobs?

Cities in Massachusetts with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,145 per year, or $17.4 per hour.

Part Time Member Services Rep I

City of Boston Credit Union

South Boston, MA • On-site

$28.54 - $29.47/hr

Part-time

Re-posted 18 days ago

Job description

Description:


The Member Service Representative is responsible for handling all customer requests within the confines of established policies and procedures.

Travel is required to other locations and employee must be able to work flexible schedules to meet the needs of each branch location. Reliable transportation is also required. This part-time position is up to 24 hours per week, in various locations.

RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Responsible for opening all deposit type accounts and services, including:

• Certificates of Deposit

• Savings Accounts

• NOW Checking Accounts

• Money Market Accounts

• Club Accounts

• ATM Cards

• Debit Cards

• On-Line Banking

• Individual Retirement Accounts

• Perform maintenance on accounts to set up payroll deductions, make address and title changes or other maintenance that may be necessary from time to time.

• Answer member questions and resolve member problems with the scope of policy and procedure, referring exception cases to supervisor.

• Comply with applicable regulations pertaining to the position such as Truth in Savings.

• Determine cross-sell opportunities and sell other Credit Union products to the member when appropriate.

• Compliance with Bank Secrecy Act, OFAC and USA Patriot Act including Customer Identification Program for new members, accurate completion of new account activity profile, reporting suspicious activity to supervisor.

• Perform other related duties as assigned or requested.



Requirements:

Knowledge/Skills/Experience


  • Experience with specialized products, service, regulatory and sales training preferred.
  • One year teller experience.
  • Good communication and organizational skills.
  • Proficient computer skills and working knowledge of MS Office.


Education/Certifications/Licenses

  • High school diploma or equivalent


Physical Demands/Conditions Required


Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.


DIRECT REPORTS / SUPERVISION

*No Direct Reports/Supervision