ZipRecruiter

Log In

1

Member Service Rep Jobs in New York (NOW HIRING)

next page

Showing results 1-20

All JobsMember Service Rep JobsMember Service Rep Jobs in New York

Member Service Rep information

See New York salary details

$9

$17

$26

How much do member service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member service rep in New York is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities in New York are hiring for Member Service Rep jobs?

Cities in New York with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,209 per year, or $17.4 per hour.

Member Service Representative

Crunch Fitness

Garwood, NJ • On-site

$17/hr

Part-time

Posted 8 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

42nd of 63 rated gym and leisure clubs

Job description

Member Service Representative
Summary
Title: Member Service Representative ID: MSR -7283 Job Source: Crunch Fitness Location: Garwood Job Category: Member Service Representative
More about this job >
Description

Crunch Fitness is rapidly expanding across New Jersey , and we're looking for a motivated Front Desk Agent to join our team. This role is essential in creating an outstanding first impression and delivering an exceptional member experience.

About the Role

The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.

Key Responsibilities

Member Experience

  • Greet members and guests with professionalism and positive energy.

  • Engage with members and assist with questions, services, and general support.

  • Maintain a clean, organized, and welcoming front desk environment.

Sales & Enrollment

  • Conduct facility tours and present membership options.

  • Enroll new members and set up billing information.

  • Schedule new member onboarding sessions.

Front Desk Operations

  • Check members in according to company procedures.

  • Manage member accounts, updates, and inquiries.

  • Answer phone calls, schedule tours, and provide accurate club information.

  • Support retail sales and promote club amenities.

Team & Facility Support

  • Assist with light cleaning and maintenance reporting.

  • Support group class check-ins and app assistance.

  • Participate in team meetings and uphold Crunch's "No Judgments" philosophy.

Qualifications

  • Outgoing, energetic, and customer-focused.

  • Strong communication and problem-solving skills.

  • Ability to work collaboratively in a fast-paced environment.

  • Customer service, sales, or hospitality experience preferred.

  • CPR/AED certification (or completion within 30 days of hire).

Why Join Crunch

  • High-energy, inclusive work environment

  • Growth opportunities within a rapidly expanding brand

  • Access to premium fitness facilities and innovative programming


Location: In-person
Pay rate: $17.00/per hr.
Shift: Mornings/Evenings/Weekends
Part-Time
Website: www.primetimefitness.org

Apply Now
 
Refer to a Friend

Alternatively, you can apply to this job using your profile from Indeed by clicking the button below:


Copyright 2026 Crunch Fitness. All rights reserved.
Powered by ApplicantStack Applicant Tracking
Privacy Policy | Terms of Use

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crunch Fitness logo

About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

View All Crunch Fitness Jobs

Apply