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Member Service Rep Jobs in New York (NOW HIRING)

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How much do member service rep jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member service rep in New York is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities in New York are hiring for Member Service Rep jobs?

Cities in New York with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,209 per year, or $17.4 per hour.

Member Service Representative - PT

GREATER SOMERSET COUNTY YMCA

Basking Ridge, NJ

$16/hr

Full-time, Part-time

Posted 14 days ago

Job description

Description

An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation's leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community and has seven locations across three counties, which collectively serve upwards of 30,000 individuals. GSCY has 100 full-time and 950 part-time employees along with operating revenues to $22+ million.


The Y empowers everyone-no matter who they are or where they are from. To fulfill our purpose of strengthening community for all, GSCY is committed to being an inclusive organization and leveraging our collective impact to address social inequities. To learn more about GSCY, visit our website: http://gscymca.org


Somerset Hills YMCA is looking for a friendly, administratively focused Member Service Representative who is responsible for serving members, guests, and program participants in a prompt, and courteous manner. You not only build relationships by being an ambassador of the Y's Welcoming and Inclusive culture but are also responsible for advancing the organization's Cause-Driven initiative, problem solving, and performing computer/administrative tasks to best serve the branch's 10,000+ members.


ESSENTIAL FUNCTIONS: A Member Service Representative's primary responsibility is to ensure our members have "the best hour of their day" from the moment they enter our facility until the moment we wish them farewell. This is accomplished by engaging and providing members, guests, and program participants with an exceptional experience that exceeds their expectations. This job is fully on-site, not remote.

Requirements


QUALIFICATIONS:

  • Possess at least three years of member/customer service, hospitality, or other job-related experience.
  • Must possess a high school diploma or equivalent education.
  • Proficient with Microsoft Office (Word, Excel, Outlook) and the ability to learn our database program (training provided).
  • Exceptional speaking, communication, and critical thinking skills.
  • Has experience and proven success with multi-tasking, problem solving and conflict resolution.
  • Is able to work as part of a team while being flexible, reliable and adaptable.
  • Is flexible in adapting to changing situations, procedures, and unique situations.
  • Able to work without direct supervision and is self-accountable.
  • Fundraising experience a plus.
  • Bilingual and multicultural experience a plus.

HOURS:
Weekend Part Time Hours are Available.


Benefits of working part-time at GSCY include:

  • FREE Individual Membership Access to any YMCA in the Nation.
  • 10% Discount on most programming at Greater Somerset County YMCA.
  • Access to one of the leading retirement programs "Y Retirement Fund" from the first day of employment.
  • Opportunities for professional development, mentoring, growth, and promotion throughout the YMCA Movement.
  • Supportive and inclusive community for people of all backgrounds and access to Employee Resource Networks.

Greater Somerset County YMCA is a drug free work environment. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information who share our values of Caring, Honesty, Respect and Responsibility.

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