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Member Relations Jobs (NOW HIRING)

Kia America

Team Relations Specialist

West Point, GA · On-site

General Summary Provide team member relations support to assigned section of the company. Advise on strategic positive team member relations issues and cooperatively develop action plans. Advise ...

Kia America

Team Relations Specialist

West Point, GA · On-site

General Summary Provide team member relations support to assigned section of the company. Advise on strategic positive team member relations issues and cooperatively develop action plans. Advise ...

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$25K

$47.1K

$67K

How much do member relations jobs pay per year?

As of Jun 3, 2026, the average yearly pay for member relations in the United States is $47,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Relations professional, and why are they important?

To thrive as a Member Relations professional, you need strong customer service skills, problem-solving abilities, and typically a background in communications or business. Familiarity with CRM systems, membership management software, and data tracking tools is often required. Exceptional interpersonal skills, active listening, and conflict resolution abilities help build trust and rapport with members. These skills ensure member satisfaction, retention, and positive organizational reputation.

What are some common challenges faced in a Member Relations role and how can they be addressed?

In a Member Relations role, one common challenge is balancing the diverse needs and expectations of members while ensuring organizational policies are consistently applied. Handling difficult conversations or resolving conflicts diplomatically is often required. Building strong communication and active listening skills, as well as staying informed about company policies, helps address these challenges effectively. Collaboration with other departments, such as customer service and management, is also key to finding solutions and maintaining positive relationships.

What are Member Relations?

Member Relations refers to the role or department within an organization that manages communication, engagement, and support for its members. This job involves addressing member inquiries, resolving concerns, and fostering a positive relationship between the organization and its members. Member Relations professionals often organize events, provide information, and ensure that members feel valued and informed. Their work is essential in maintaining high member satisfaction and loyalty.

What jobs make $3,000 a month without a degree?

In member relations or customer service roles, positions such as account managers, sales representatives, or community managers can earn around $3,000 monthly with relevant experience and strong communication skills. Many of these jobs prioritize skills and performance over formal degrees and may require certifications or on-the-job training.
More about Member Relations jobs
What cities are hiring for Member Relations jobs? Cities with the most Member Relations job openings:
What are the most commonly searched types of Member Relations jobs? The most popular types of Member Relations jobs are:
What states have the most Member Relations jobs? States with the most job openings for Member Relations jobs include:
Member Relations jobs near you
Infographic showing various Member Relations job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,089 per year, or $22.6 per hour.

Member Relations Champion

Crossroads YMCA

Schererville, IN

$16/hr

Part-time

Posted 11 days ago

Job description

Pay starts at $16.00 per hour and up based on experience

Join the Membership team at the Schererville YMCA — Built on Hospitality, Wellness, and Community.

POSITION SUMMARY: The Member Relations Champion supports the mission of the Crossroads YMCA by creating a welcoming, safe, and engaging environment for all members, guests, and staff. This role combines front-line member service excellence with peer leadership responsibilities to support departmental operations, drive member satisfaction, and strengthen community through meaningful relationships. The Champion serves as a role model for legendary customer service, supports staff development, and contributes to membership growth and retention efforts.

ESSENTIAL FUNCTIONS: 
  1. Effectively model and communicate the mission, vision, and values of the Crossroads YMCA.
  2. Greet, engage, and assist all members, guests, and staff with a positive, relationship-focused approach.
  3. Deliver exceptional service while handling check-ins, membership inquiries, account alerts, and facility tours.
  4. Maintain responsibility for an individual cash drawer and complete accurate shift closeouts.
  5. Conduct cause-driven tours with a goal to exceed tour-to-join closing rate benchmarks.
  6. Communicate membership benefits and upgrades to support retention and member satisfaction.
  7. Build meaningful relationships by getting to know members beyond surface-level interactions and helping connect them with programs, services, and other members.
  8. Resolve complex or escalated member concerns in a calm, solution-focused manner.
  9. Support the onboarding, training, and development of new staff to strengthen team effectiveness.
  10. Collaborate with department leaders to provide administrative support and help ensure consistent, efficient service.
  11. Contribute to team meetings, lead or support planning and delivery of internal training or communication.
  12. Respond to emergency situations per YMCA policy and assist with incident reporting as needed.
  13. Represent the YMCA’s core values and support annual campaign efforts through engagement and promotion.
  14. Complete all required compliance and professional development training annually or as assigned.
  15. Perform other duties as assigned to meet the needs of the department or branch.
  16. QUALIFICATIONS:
  1. Minimum age 18 required.
  2. Must be able to work flexible hours including evenings, weekends, and holidays. 
  3. Minimum of 12 months of job related experience.
  4. Excellent interpersonal, communication, and problem-solving skills.
  5. Ability to work, relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
  6. Minimum required 18 hours worked per week.
  7. Adept computer skills with CRM experience.
 
YMCA COMPETENCIES (Team Leader):

The National YMCA Mission:

“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”

Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being.

Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue.

Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism

Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
  • Visual, auditory, and verbal ability to communicate effectively.
  • Must have high level of alertness, concentration, and initiative.
  • Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
  •   Work environment involves frequent computer use with standing and some sitting, requiring sustained attention to detail and focus. Regular movement is encouraged to support ergonomic well-being.
  • Maintain a neat and professional appearance at all times.

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