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Member Relations Jobs in Michigan (NOW HIRING)

Sun, Inc.

Team Relations Specialist

Southfield, MI · On-site

This role is responsible for supporting team member relations initiatives and providing guidance on a broad range of human resources matters, including employee relations, performance management ...

BJ's Restaurants

Senior Kitchen Manager

Taylor, MI · On-site

$58K - $68K/yr

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

Spectrum Health

HR Navigator

Grand Rapids, MI · Hybrid

Will partner with team member relations and legal to support fact finding situations as needed. Will utilize the ServiceNow technology to track work and manage cases. Will assist HR Business Partners ...

New

Corewell Health

HR Navigator

Grand Rapids, MI · On-site

Will partner with team member relations and legal to support fact finding situations as needed. Will utilize the ServiceNow technology to track work and manage cases. Will assist HR Business Partners ...

Williams Prostaffing

Human Resources Manager

Dorr, MI · On-site

Interview and thoroughly investigate all issues of dispute, mediate resolutions and thoroughly document all aspects of each case for the file, and maintain a Team Member Relations Log. 13. Keep ...

BJ's Restaurants

Restaurant Manager

Livonia, MI · On-site

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

BJ's Restaurants

Senior Kitchen Manager

Taylor, MI · On-site

$65K - $75K/yr

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

BJ's Restaurants

Restaurant Manager

Livonia, MI · On-site

$65K - $75K/yr

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

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Member Relations information

What are the key skills and qualifications needed to thrive as a member relations professional?

To thrive as a Member Relations professional, you need strong customer service skills, problem-solving abilities, and typically a background in communications or business. Familiarity with CRM systems, membership management software, and data tracking tools is often required. Exceptional interpersonal skills, active listening, and conflict resolution abilities help build trust and rapport with members. These skills ensure member satisfaction, retention, and positive organizational reputation.

What are some common challenges faced in a member relations role and how can they be addressed?

In a Member Relations role, one common challenge is balancing the diverse needs and expectations of members while ensuring organizational policies are consistently applied. Handling difficult conversations or resolving conflicts diplomatically is often required. Building strong communication and active listening skills, as well as staying informed about company policies, helps address these challenges effectively. Collaboration with other departments, such as customer service and management, is also key to finding solutions and maintaining positive relationships.

What do member relations do?

Member relations professionals manage communication and engagement with members to ensure satisfaction and retention. They handle inquiries, resolve issues, and foster positive relationships, often using customer relationship management (CRM) tools and communication skills. Their goal is to enhance member experience and loyalty within an organization or community.

What are the most commonly searched types of Member Relations jobs in Michigan?

The most popular types of Member Relations jobs in Michigan are:

Member Relations jobs near you
Infographic showing various Member Relations job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Team Member Relations Manager

Battle Creek, MI • On-site

FireKeepers Casino Hotel
201 - 500 employees

7.2

Company rating: 7.2 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

66th of 164 rated casinos

People enjoy working here

Good employer

Paid breaks

Learn more about FireKeepers Casino Hotelexternal

$66K - $81K/yr

Full-time

Medical, PTO

Posted 3 days ago

New

Job description

Description
Step into a workplace that's as exciting as it is rewarding!
FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan's Top Employers by Forbes, GlassDoor, and Michigan Works, we're proud to invest in our Team Members every step of the way.
Why join us?
  • Grow your career with development programs and opportunities to advance from within.
  • Comprehensive medical benefits, including exclusive access to the NOMI network, providing a "no copay" advantage.
  • Give back through Volunteer Time Off (VTO).
  • Generous PTO plan to recharge and reset.
  • Incentive programs that recognize your contributions.
  • Low-cost Team Member dining, provided by our award-winning culinary team.

SHIFTS AVAILABLE: Days, Monday through Friday with availability to work off-hours for special events
PAY: Starting range of $66,123.20 - $81,016.00 annually.
REPORTS TO:
Vice President of Human Resources
SCOPE OF POSITION:
Assists in the planning, directing and supervising of the activities of the Team Member Relations staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.
  • Counsel management with respect to Tribal, Federal and State regulations impacting employment policy and practices, including wage and hour regulations, as required.
  • Provides consultation and support with Human Resources Policies and Procedures.
  • Ensures CEO, Vice Presidents, Directors, Managers and Team Members receive accurate information relating to Policies and Procedures.
  • Manages and conducts timely and effective research and investigations in response to internal/external Team Member complaints concluding such research and investigations with thorough and timely documentation.
  • Develops and manages Team Member recognition programs and analyzes their effectiveness or lack thereof.
  • Oversees Team Member communications and strives to improve or expand communication opportunities; Hotline, Town Halls, etc.
  • Leads a committee to plan and execute various Team Member events throughout the year including but not limited to Fair Day, Winter Rally, etc.
  • Ensures exiting Team Members receive exit interviews, consolidates Team Member feedback, and analyzes for trends.
  • Coordinates and reviews all governmental reporting requirements and ensures their timely submittal.
  • Works closely with Vice President of Human Resources in regards to Team Member and departmental issues and concerns, and provides feedback.
  • Ensures documentation for Team Member disciplinary action is correct and appropriate and guides supervisors and managers with proper documentation process.
  • Ensures random drug tests are completed with integrity, fairness and confidentiality.
  • Maintains and distributes to Vice President of Human Resources, narratives from Team Member meetings and other pertinent discussions.
  • Participates in Manager Meetings and other relevant meetings relating to Human Resources.
  • Maintains the highest level of confidentiality.
  • Responsible for maintaining a consistent, regular attendance record.
  • Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching Team Members; addressing complaints and resolving problems.
MINIMUM REQUIRED QUALIFICATIONS:
An applicant's education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate's education, training and competencies through the interview process, testing and methods.
The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:
Proficiency in both written and verbal English communication is required.
Six (6) years combination of education and/or experience in Team Member Relations including at least two (2) years of supervisory experience in Human Resources.
GENERAL OR PREFERRED QUALIFICATIONS:
Bachelor's Degree in Business Administration or related field and four (4) years experience in Team Member Relations administration.
Successful completion of any of the FireKeepers Casino Hotel Track Training programs. WEEA Certified.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.
INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.
FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

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