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Medication Adherence Jobs (NOW HIRING)

ChenMed, LLC

Supervisor, Medication Adherence

Miami, FL · On-site +1

$15.25 - $18.75/hr

The Supervisor, Medication Adherence must always provide excellent customer service and will approach every interaction with patients as an opportunity to support better health by ensuring they have ...

Grady

Med Adherence Pharmacist

Atlanta, GA

$56 - $67.25/hr

Medication Adherence Pharmacist Grady Health System offers many career paths. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at ...

Grady Health System

Med Adherence Pharmacist

Atlanta, GA · On-site

$56 - $67.25/hr

SUMMARY Medication Adherence Pharmacists work closely with retail pharmacy colleagues, providers, patients and care givers to provide medication therapy management services and improve adherence for ...

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How much do medication adherence jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for medication adherence in the United States is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Medication Adherence role and how are they typically addressed?

Professionals in Medication Adherence frequently encounter challenges such as patients forgetting doses, managing complex medication schedules, or dealing with concerns about side effects. Overcoming these difficulties often involves providing patient education, setting up reminders, and tailoring adherence strategies to individual needs. Team members work closely with pharmacists, physicians, and sometimes family members to create supportive plans that encourage compliance. Regular follow-ups and clear communication are key to building trust and empowering patients to maintain their medication routines. This collaborative, patient-centered approach helps reduce hospital readmissions and improves overall treatment outcomes.

What are the key skills and qualifications needed to thrive in the Medication Adherence position, and why are they important?

To thrive in a Medication Adherence role, you need a background in pharmacy, nursing, or healthcare support, coupled with strong knowledge of medication regimens and patient education. Familiarity with medication management software, electronic health records (EHR), and, in some cases, certification as a pharmacy technician or similar credential is often required. Excellent interpersonal communication, attention to detail, and motivational skills are essential for engaging patients and supporting adherence. These skills help ensure patient safety, better health outcomes, and effective coordination within healthcare teams.

What is a Medication Adherence job?

A Medication Adherence job focuses on helping patients take their prescribed medications correctly and consistently. Professionals in this role work with patients, healthcare providers, and pharmacies to address barriers such as forgetfulness, side effects, or cost concerns. They may provide education, reminders, and support to improve adherence and health outcomes. This role is common in healthcare settings, including pharmacies, hospitals, and insurance companies.

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Medication Adherence jobs near you
Supervisor, Medication Adherence

Supervisor, Medication Adherence

ChenMed, LLC

Miami, FL • On-site, Remote

$15.25 - $18.75/hr

Full-time

Posted 8 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

1st of 228 rated social care providers

Job description

We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Supervisor is accountable for onboarding and training the Medication Adherence Technicians, setting standards of excellence for the team, and supervising their performance; with the ultimate goal for patients to obtain an organized product they will understand allowing them to reduce or eliminate any adherence challenges. In addition, the Supervisor will be also responsible for acting as an Medication Adherence Technician him/herself. In that regard, he/she is also responsible for investigating why patients are late to pickup their refills, calling patients who do not have auto-refill to encourage them to enroll, close the loop for patients who have not picked up their medications on time by either routing to the care team to refill, determining if the patient has moved to an external pharmacy, or is no longer prescribed the medication.
The Supervisor, Medication Adherence must always provide excellent customer service and will approach every interaction with patients as an opportunity to support better health by ensuring they have addressed and are prepared to solve for barriers to patient medication adherence.
A successful Supervisor possesses a passion for working with seniors and embodies our patient promise. The Supervisor will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service.
This is a fully remote position with benefits and bonus package included.
ESSENTIAL JOB DUTIES/RESPONISBILITIES:
Works in a fast-paced, structured call center environment
  • Understands and follows policies and procedures.
  • Makes appropriate and timely decisions according to department standards, procedures and policies.

Manages call center workload/execution
  • Sets the SOP for the workflow process for the Medication Adherence Call Center (MACC).
  • Determines the KPIs for the MACC.
  • Closes the loop completely for patient/care team issues related to medication refills.
  • Handles numerous phone contacts per day.

Manages tools and resources required to perform the duties for the MACC
  • Create a system that allows for monitoring the MACC's progress which will include the current Work In Progress (WIP) report.
  • Inform the developers if the Medication Adherence Tracking tool is not working properly.
  • Connect with the Part D payer connection, for external payer data that is not in the Medication Adherence Tracking tool.

Delegates work
  • Follows-up/assigns all messages left from the previous day.
  • Monitors Technician queues to maximize efficiencies.

Troubleshooting
  • Solves escalated pharmacy technician issues from the MACC team.

Administrative tasks
  • Assists in Coordinator schedule creation and schedule management.

Communication
  • Leads daily team meetings.
  • Communicates in an effective manner (oral and written).
  • Delivers an extraordinary customer experience by responding to inquiries and concerns.
  • Interacts with employees across various levels and departments.

Training
  • Assists in training preparation, set-up and delivery.
  • Trains new team members using job aides and virtual training sessions.
  • Monitors calls for quality assurance.
  • Maintains acceptable performance standards, including effectiveness, efficiency, and quality.
  • Other duties as assigned and modified at manager's or Director's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Detailed knowledge and understanding of medication adherence practices, protocols, techniques, functions and processes.
  • Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills
  • Excellent written, verbal, listening and interpersonal communication skills.
  • Must possess a customer service mindset with the ability to remain patient, calm and empathetic is challenging situations.
  • Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process.
  • Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company
  • Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
  • Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time.
  • Ability to prioritize, organize, and multi-task.
  • Able to train personnel.
  • Scheduling experience.
  • Able to deal with a fast-paced environment.
  • Positive, cooperative, and collaborative attitude.
  • Spoken and written fluency in English.

EDUCATION AND EXPERIENCE CRITERIA:
  • GED or High School Diploma.
  • Must meet the following requirements:
    • Certification as a Pharmacy Technician or Medication Assistant AND
    • A minimum of 2 years of work experience in a medication dispensing/pharmacy setting AND
    • A minimum of 2 years of leadership/supervisory experience strongly preferred
  • Experience with Microsoft Office.
  • Experience with web-based customer relationship management systems.
  • Proficiency in keyboarding and navigating a windows environment.

PAY RANGE:
$22.0 - $31.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Remote

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About ChenMed

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We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

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