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Medicare Retention Jobs in Indiana (NOW HIRING)

CBIZ

PACE Health Care Senior Manager

Indianapolis, IN · Hybrid

... Medicare & Medicaid Services). We have 45+ years of experience assisting our government clients ... Recruit, develop and retain staff * Maintain security and confidentiality of protected health ...

Casa of Hobart

Occupational Therapist

Hobart, IN · On-site

$39.75 - $52.50/hr

... Medicare meetings, patient staffing, family meetings, and care plans. · The OTR will in ... Referral and Retention Incentives * Flexible Schedule

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All JobsMedicare Retention JobsMedicare Retention Jobs in Indiana

Medicare Retention information

What is Medicare retention?

Medicare retention refers to the efforts and strategies used by health insurance companies or agencies to keep their existing Medicare members enrolled year after year. This involves providing excellent customer service, educating members about their benefits, and addressing any concerns or issues that may cause members to switch plans or providers. Retention specialists may also help members understand changes in their coverage and guide them through the annual enrollment process to ensure their health care needs continue to be met.

What are the key skills and qualifications needed to thrive as a Medicare Retention Specialist?

To thrive as a Medicare Retention Specialist, you need in-depth knowledge of Medicare plans, strong customer service skills, and preferably a health insurance license. Familiarity with CRM software, call center platforms, and regulatory compliance tools is typically required. Excellent communication, active listening, and problem-solving abilities are vital for building trust and addressing member concerns. These skills are crucial for retaining clients, ensuring compliance, and maintaining customer satisfaction in a highly regulated industry.

What are some common challenges faced in a Medicare Retention role, and how can they be effectively managed?

Professionals in Medicare Retention often encounter challenges such as addressing members' concerns about plan changes, navigating complex healthcare regulations, and ensuring clear communication with a diverse client base. Effectively managing these challenges involves staying updated on Medicare policies, developing strong problem-solving skills, and building trust with clients through empathetic and proactive service. Success in this role also depends on collaborating closely with enrollment, customer service, and compliance teams to provide seamless support and retain members.

What is the difference between Medicare Retention vs Medicare Customer Service Representative?

AspectMedicare RetentionMedicare Customer Service Representative
Primary RoleRetaining existing Medicare members, addressing concerns, and reducing cancellationsAssisting beneficiaries with inquiries, enrollment, and plan options
Required SkillsCommunication, problem-solving, knowledge of Medicare plansCustomer service, communication, Medicare plan knowledge
Work EnvironmentCall centers, insurance offices, remote workCall centers, insurance companies, remote work
CertificationsMedicare knowledge, customer service skillsMedicare knowledge, customer service skills

While both roles involve working with Medicare beneficiaries, Medicare Retention focuses on maintaining existing members and reducing cancellations, whereas Medicare Customer Service Representatives primarily assist with inquiries and enrollment. Both positions require strong communication skills and Medicare knowledge, often working in similar environments.

What are popular job titles related to Medicare Retention jobs in Indiana?

For Medicare Retention jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Medicare Retention jobs in Indiana look for?

The top searched job categories for Medicare Retention jobs in Indiana are:

What cities in Indiana are hiring for Medicare Retention jobs?

Cities in Indiana with the most Medicare Retention job openings:

Medicare Retention jobs near you

Intake Specialist - Seymour

Indiana Health Centers

Seymour, IN • On-site

$16.85 - $18.87/hr

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Job Type
Full-time
Description
Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.
IHC Jackson County in Seymour is now recruiting for an Intake Specialist to join our talented and dedicated team. The Intake Specialist plays a vital role in IHC's mission and goals by ensuring that all client income documentation, front-office paperwork, charts, and billing are handled efficiently. The Intake Specialist works closely with other front office staff to provide excellent customer service to clients over the phone and in the lobby. They also complete billing paperwork and daily reports that are essential for monitoring the overall effectiveness of the clinic.
Meet our Jackson County Team: https://indianahealthonline.org/locations/jackson-county/
Clinic Hours of Operation:
Monday - 7:30 a.m. - 6:00 p.m.
Tuesday - 7:30 a.m. - 6:00 p.m.
Wednesday - 7:30 a.m. - 6:00 p.m.
Thursday - 7:30 a.m. - 6:00 p.m.
Friday - 7:30 a.m. - 4:00 p.m.
IHC's robust benefits and compensation package includes:
  • $1000.00 retention bonus paid after one year
  • No nights or weekends
  • Generous Paid Time Off and Floating Holidays
  • Day 1 Insurance benefits eligibility
  • 403(b) Retirement Plan matching at one year of employment
  • Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
  • Flexible Leave of Absence programs
  • Personify Health Wellness program with paid incentives for participation
  • Employee Assistance Programs with 24/7 access to therapy consultation services

Intake Specialist role responsibilities include:
  • Greets clients and visitors to clinic and assists with check in process.
  • Makes appointments and educates clients regarding documents they will need to provide at the time of service.
  • Answers phones and accurately direct calls.
  • Accurately enters, maintains, and retrieves data on IHC's computer system.
  • Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
  • Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
  • Assists in running daily Variance Report.
  • Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

Required skills:
  • Ability to interact with a diverse population with a wide range of educational levels including children.
  • Demonstrate positive customer service skills in person and over the phone.
  • Proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling.
  • Proficient knowledge of Medicaid and Medicare requirements.
  • Take initiative; prioritize, organize tasks and time; follow up.
  • High detail orientation and accuracy.
  • Knowledge of standard office practices and procedures.
  • Ability to juggle multiple requests and meet multiple deadlines.
  • Active participation on a high performing work team; ability to maintain a team approach to problem solving.

Requirements
  • Completion of a standard high school diploma or equivalent
  • One (1) year of prior experience in an office or health-related position

Equal Opportunity Employment Statement
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary Description
$16.85 - $18.87 (education & experience based)

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