In this role, you will regularly assist Medicare beneficiaries in understanding their Part D drug coverage, process and troubleshoot pharmacy claims, and ensure compliance with federal guidelines. You may communicate with pharmacies, healthcare providers, and insurance carriers to resolve issues such as prior authorizations or formulary exceptions. Collaboration with other team members, documenting calls, and educating members about available resources are also common tasks. This mix of administrative, technical, and customer service duties makes for a dynamic and rewarding workday.