Infusion Prior Authorization Specialist
Responsible for ensuring all pre-service accounts are financially cleared and secured prior to the date of service. The specialist is responsible for obtaining and verifying accurate insurance information, benefit validation, and authorizations. This is a key position that begins the overall patient experience and initiates the billing process for any services provided by the practice.
- Contact insurance carriers utilizing telephone and/or payer websites to verify patient eligibility, benefits, authorization requirements.
- Ensure all patients are compliant w/individual criteria for both the drug manufacture and insurance company medical policy.
- Determine procurement methods such as buy and bill, specialty pharmacy, or pharmaceutical free drug program.
- Coordinate delivery of infusion medications based on procurement method.
- Coordinate with Infusion scheduler to ensure patients are scheduled promptly
- Follow up on pending patients' status regularly to ensure timely completion of script to chair.
- Request, track and obtain pre-authorizations prior to services being performed.
- Apply knowledge of medical terminology and general medical office procedures.
- Communicate any insurance coverage and/or authorization changes or trends among team.
- Maintain level of productivity suitable for the department.
- Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format.
Maintains a professional relationship and positive attitude with co-workers, patients and all M.I.N.D staff.
- Strives to learn more and receptive to new challenges and opportunities.
- Displays enthusiasm toward the work and the mission of M.I.N.D.
- High School Diploma or GED.
- Demonstrated knowledge of insurances
- 1+ year experience in insurance verification, including navigating websites for online benefit review.
- Knowledge of CPT and ICD-10 codes.
- Excellent computer, multi-tasking and phone skills.
- The ability to work well under pressure to address time sensitive deadlines.
- Problem solving, time management and exceptional interpersonal skills.
This job operates in a medical office facility.
This position requires the ability to sit for long periods of time, view computer screens for long period of time, answer calls on a multi-line phone system, writing, reading and note taking.
This is a full-time position. Days and hours of work are Monday through Friday, varying hours between 8:00 a.m. to 4:30 p.m.
Other duties may be assigned.