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Medical Information Call Center Jobs (NOW HIRING)

Ocean Canyon Resorts

Call Center

Texarkana, TX · On-site

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a ... Provide accurate information about products, services, and company policies. * Document customer ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

This position ensures that appropriate information is obtained in order to pre-register patients ... Medical, Dental, and Vision insurance with low premium cost * Paid time off and paid holidays ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Associate's degree * Experience specifically in healthcare services or medical call centers ... Provide accurate information regarding healthcare services, appointment scheduling, and patient ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Provide clear and accurate information on services * Document call details and updates in system ... Experience with call tracking or CRM systems Perks & Benefits: * 3 different medical health ...

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Medical Information Call Center information

What is a medical information call center?

A Medical Information Call Center is a specialized service that provides accurate, up-to-date medical and pharmaceutical information to healthcare professionals, patients, and consumers. Staffed by trained professionals, such as pharmacists, nurses, or medical information specialists, these centers answer questions about medications, treatment options, side effects, and disease management. They play a crucial role in ensuring that individuals receive reliable information to make informed healthcare decisions, while also helping pharmaceutical companies comply with regulatory requirements for product information dissemination.

What are the key skills and qualifications needed to thrive as a medical information call center specialist?

To thrive as a Medical Information Call Center Specialist, you need a background in life sciences or healthcare, strong customer service skills, and knowledge of medical terminology. Familiarity with call center software, CRM systems, and compliance regulations such as HIPAA is typically required. Outstanding verbal communication, active listening, and attention to detail are essential soft skills for effectively assisting callers and ensuring accurate information delivery. These competencies are crucial for maintaining compliance, delivering clear medical guidance, and supporting patient safety in a fast-paced environment.

What are some common challenges faced by professionals working in a medical information call center, and how can they be addressed?

Professionals in a Medical Information Call Center often encounter challenges such as managing high call volumes, addressing complex medical inquiries, and ensuring all information provided complies with regulatory guidelines. Effective strategies to overcome these challenges include thorough training on medical products, continuous education on regulatory requirements, and utilizing standardized resources and scripts. Collaboration with medical affairs, regulatory teams, and pharmacists is also key to ensuring accurate, up-to-date responses and maintaining a supportive team environment.

What does a medical information call center do?

A medical information call center provides healthcare professionals and patients with accurate information about medical conditions, treatments, and medications through phone or online communication. Staff in these centers often have healthcare training and use specialized knowledge bases to answer inquiries efficiently and ensure patient safety.
More about Medical Information Call Center jobs

What cities are hiring for Medical Information Call Center jobs?

Cities with the most Medical Information Call Center job openings:

What states have the most Medical Information Call Center jobs?

States with the most job openings for Medical Information Call Center jobs include:

What job categories do people searching Medical Information Call Center jobs look for?

The top searched job categories for Medical Information Call Center jobs are:

Medical Information Call Center jobs near you
Infographic showing various Medical Information Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Medical Call Center Representative

Living Water Clinic

Lindsay, CA • On-site

$15.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Job Title: Medical Call Center Representative
Company: Living Water Clinic-Clinica Agua Viva
Location: Lindsay, California
Position Overview:
We are seeking a bilingual Medical Call Center Representative, proficient in both Spanish and
English. The ideal candidate is committed to providing exceptional customer service, has
excellent communication, and has the ability to handle sensitive and confidential information.

Summary of Responsibilities:
  • Answer incoming calls on a multi-line phone system, demonstrating excellent customer
  • service.
  • Schedule appointments according to established guidelines, ensuring no patient is
  • turned away. Use all resources to secure an appointment for each patient.
  • Educate patients on the services provided by LWC, and advise them on necessary
  • materials to bring to appointments, including notification of any co-pays due.
  • Follow up with patients and conduct outreach by calling patients on care gaps.
  • Register patients for appointments, obtaining and updating insurance and demographic
  • information.
  • Report any potential patient concerns or complaints immediately to a supervisor.
  • Exhibit comprehensive knowledge of financial programs, registration, and insurance
  • verification.
  • Route calls to the appropriate department or health center.
  • Ensure patient confidentiality and privacy (HIPAA compliant)
  • Handle basic computer tasks and utilize our EMR system.

Education:
  • High School Graduate or equivalent. Associates Degree preferred.
Prior Experience:
  • Minimum two (2) years of experience in customer service and/or call center environment.
  • Knowledge in scheduling, and previous medical setting experience is preferred.
Skills:
  • Bilingual in English and Spanish is required.
  • Intermediate computer skills
  • Customer-service oriented with excellent telephone etiquette.
  • Excellent listening and interpersonal skills.
  • Flexibility and dependability.
  • Demonstrated problem-solving skills and sound judgment.
  • Intermediate computer skills and attention to detail.
  • Ability to handle sensitive and confidential information.
  • Ability to articulate complex information.
  • Excellent follow-through on work tasks.
  • Able to handle multiple tasks simultaneously.
Physical requirements:
  • Reliable transportation
  • The ability to lift 20 or more pounds
  • Sit for long periods of time
We Offer:
  • Competitive Salary
  • Health, Dental, Vision Insurance
  • 401(k) Matching
  • Paid Time Off
  • Mon - Fri 8-5
  • 4 Paid Holidays
  • Opportunity to be part of a growing medical start-up and eligibility for career advancement within the organization to leadership positions.
Living Water Clinic-Clinica Agua Viva prides itself on providing loving, quality care to our patients. If you are a dedicated individual with a passion for helping others and possess the above skills, we encourage you to apply for this position.
Our organization is an equal opportunity employer. We embrace diversity and are committed to
creating an inclusive environment for all employees.

Apply