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Medical Information Call Center Jobs (NOW HIRING)

AbbVie

Manager, Global Medical Information

Irvine, CA · On-site

$109K/yr

This includes developing, maintaining and using product/disease state subject matter expertise to respond to medical information inquiries escalated from affiliate and medical information call center ...

AbbVie

Manager, Global Medical Information

Irvine, CA · On-site

This includes developing, maintaining and using product/disease state subject matter expertise to respond to medical information inquiries escalated from affiliate and medical information call center ...

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

You'll work closely with other departments including Marketing, Medical & Clinical, and Utilization ... Maintains strict confidentiality of client information and records without exception. * Clarity ...

RemX

Be Seen First

Remote | Healthcare Call Center Rep | $16/hr

Bossier City, LA · Remote

$16/hr

Join us as a Remote Call Center Representatives and make a real impact every day!" Our Fortune 500 ... Verify insurance, billing, and medical information with accuracy. * Partner with carriers to ensure ...

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Medical Information Call Center information

What are some common challenges faced by professionals working in a medical information call center, and how can they be addressed?

Professionals in a Medical Information Call Center often encounter challenges such as managing high call volumes, addressing complex medical inquiries, and ensuring all information provided complies with regulatory guidelines. Effective strategies to overcome these challenges include thorough training on medical products, continuous education on regulatory requirements, and utilizing standardized resources and scripts. Collaboration with medical affairs, regulatory teams, and pharmacists is also key to ensuring accurate, up-to-date responses and maintaining a supportive team environment.

What are the key skills and qualifications needed to thrive as a medical information call center specialist?

To thrive as a Medical Information Call Center Specialist, you need a background in life sciences or healthcare, strong customer service skills, and knowledge of medical terminology. Familiarity with call center software, CRM systems, and compliance regulations such as HIPAA is typically required. Outstanding verbal communication, active listening, and attention to detail are essential soft skills for effectively assisting callers and ensuring accurate information delivery. These competencies are crucial for maintaining compliance, delivering clear medical guidance, and supporting patient safety in a fast-paced environment.

What is a medical information call center?

A Medical Information Call Center is a specialized service that provides accurate, up-to-date medical and pharmaceutical information to healthcare professionals, patients, and consumers. Staffed by trained professionals, such as pharmacists, nurses, or medical information specialists, these centers answer questions about medications, treatment options, side effects, and disease management. They play a crucial role in ensuring that individuals receive reliable information to make informed healthcare decisions, while also helping pharmaceutical companies comply with regulatory requirements for product information dissemination.
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Medical Information Call Center jobs near you
Infographic showing various Medical Information Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Manager, Global Medical Information

AbbVie

Irvine, CA • On-site

$109K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

AbbVie rating

8.6

Company rating: 8.6 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

16th of 86 rated pharmaceutical

Job description

Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Responsible for providing complex medical information for the assigned therapeutic area(s). This includes developing, maintaining and using product/disease state subject matter expertise to respond to medical information inquiries escalated from affiliate and medical information call center staff, and managing the development, approval, and maintenance of global and region-specific medical/technical global core content (GCC) documents used for product inquiries from internal customers such as country affiliate staff, and from external customers including healthcare professionals (e.g., External Experts, physicians, pharmacists, nurses, etc.) and consumers.
Responsibilities
  • Provides timely and accurate development of up to 60% of time on global core content, summarizes clinical guidelines, and assists in the development/approval of Data on File in accordance with established policies and practice standards. Ensures content conveys a clear and appropriate medical message. Provides review and approval of medical content, including complex and sensitive information. Ensures compliance with regulatory and corporate requirements.
  • Represents AbbVie Medical Information at global and key scientific conferences, as required.
  • Able to evaluate data, and maintain an in-depth understanding of product knowledge, associated disease states, treatment guidelines, labeling, and relevant internal data for assigned therapeutic area.
  • May serve as an active member of Global and/or Area/Local Medical Affairs and/or commercial teams for products with limited complexity and/or indications. May receive direction from more senior members of medical information.
  • May partner with internal colleagues (Brand Teams, Hub management, Global/Regional TA Leads, Area/Regional medical) to ensure creation of relevant core content to meet customer needs.
  • Assists in providing solutions to deliver medical information to customers in unique and innovative ways (e.g. SMS, video, podcast). Commercially aware of the needs of internal and external customers.
  • Critically evaluates literature, interprets complex data, and adapts delivery of information to a variety of audiences.
  • Identify global medical information insights based on Medical Information inquiries and partner with cross-functional colleagues to identify scientific gaps and strategic solutions.
  • Assist in the development and delivery of core content and general medical information training.

Qualifications
  • Bachelor's degree in Nursing, PA, Pharmacy, PhD in Health Sciences, or MD/DO program. Advanced degree preferred. Achieved licensure for professional practice, if appropriate for field.
  • 2+ years of experience in the pharmaceutical industry, 4+ years' experience in health care related field, or has participated in the AbbVie PDP program. Substantial understanding of relevant therapeutic area(s) required, with a basic understanding of how medical information content and communications supports AbbVie business needs. Drug Information residency preferred.
  • Ability to coordinate and lead multidisciplinary and cross-divisional meetings. Must possess excellent interpersonal, communication, and leadership skills.
  • Understanding of the legal and regulatory environment of pharmaceutical industry desired.
  • Possesses strong team work attributes and cultural sensitivity.
  • Must possess excellent oral and written English communication skills. Knowledge of a second language an advantage.
  • Experience in providing innovative and unique solutions for delivery of medical information desired.
  • Maintains expert understanding of product knowledge, labeling, and relevant data. Able to apply knowledge across multiple therapeutic areas.
  • Solid clinical understanding of disease states and the implications of treatment. Strong knowledge of clinical trial methodology, statistical concepts, and independent evaluation and interpretation of complex literature.

Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html

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About AbbVie

Sourced by ZipRecruiter

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

North Chicago, IL, US

Year founded

2013

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