Medical Information Call Center Jobs (NOW HIRING)

At RayzeBio, every day is an opportunity to ignite meaningful change. As a wholly-owned subsidiary of Bristol Myers Squibb, RayzeBio blends the nimble, pioneering spirit of an emergent biotech with the global expertise and resources of a leading innovator in oncology. Our mission is to develop transformative radiopharmaceutical therapies that offer new hope for patients living with cancer.

Here, you'll join a multidisciplinary team where your ideas are valued, your expertise is amplified, and collaboration is at the heart of everything we do. From day one, expect to make an immediate impact-on our science, on our teams, and most importantly, on patients. Learn more about RayzeBio: https://careers.bms.com/rayzebio/ RayzeBio, a Bristol Myers Squibb company, is a dynamic biotechnology company headquartered in San Diego, CA

The company is focused on improving survival of people with cancer by harnessing the power of targeted radioisotopes. RayzeBio is developing innovative drugs against targets of solid tumors. Led by a successful and experienced entrepreneurial team, RayzeBio aims to be the global leader in radiopharmaceuticals The Head of Medical Information will support RayzeBio's Medical Affairs organization by ensuring the development and dissemination of scientific, clinical, and health-related information to healthcare professionals, patients, payers, and other stakeholders.

This role will lead the creation and lifecycle management of core medical information content, oversee training of the Medical Information call center vendor team, and support the review of promotional and non-promotional materials through the Medical/Legal/Regulatory (MLR) process. The team member will serve as a subject matter expert for internal and external audiences, act as the primary liaison to Bristol Myers Squibb's (BMS) Medical Information organization to ensure alignment of processes, systems, and shared services, and contribute to cross-functional Medical Affairs initiatives supporting RayzeBio's radiopharmaceutical portfolio. Key Responsibilities: Develop the medical information strategy and accountable for providing leadership and direction for the development and dissemination of scientific, clinical, and health-related information to healthcare professionals, patients, payers, regulators, and other stakeholders.

Use leading edge knowledge, innovation solutions, and AI to lead the development, maintenance, and lifecycle management of Medical Information content, including standard response documents, FAQs, scientific slide decks, and other medical communication launch related resources. Directs the resolution of highly complex or unique queries coming in from HCPs through our medical information services. Serve as the subject matter expert responsible for training the Medical Information call center/vendor team on product and disease-state content, ensuring accurate and compliant responses to inquiries.

Act as the bridge between RayzeBio and Bristol Myers Squibb (BMS) for Medical Information services, leveraging BMS systems, content, and shared resources where appropriate and ensuring RayzeBio's Medical Information practices remain aligned with enterprise standards. Generate insights from medical information/call center to contribute to medical strategy. Directly accountable for the review of promotional and non-promotional materials through the Medical, Legal, and Regulatory (MLR) review process, ensuring scientific accuracy and compliance.

May manage external vendors or other junior team members to support. Support Medical Affairs presence at scientific congresses and professional meetings, including booth coverage and generation/ review of congress materials. Provide compliant support for market access in the presentation and submission of scientific data to payors, as needed.

Direct the resolution and handling of complex, unusual escalated medical inquiries and contribute to periodic Medical Information reporting. Leverages AI to drive program, portfolio, or functional performance through prioritization and scaled adoption Required Qualifications: Advanced scientific degree (PharmD, PhD, MD) or equivalent required. 5-8 years' experience in Medical Information or Medical Affairs roles, including experience supporting content development, call center/vendor training, and MLR review.

Expert knowledge of industry compliance and regulatory requirements governing dissemination of medical information and promotional/non-promotional materials. Strong analytical skills with the ability to interpret Medical Information metrics and communicate actionable insights. Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced, matrixed environment.

Excellent written and verbal communication skills. Oncology experience required. RPT experience preferred.

Location in San Diego, CA or Princeton, NJ preferred; remote considered with travel to corporate office. Additional travel up to 25% as needed. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway.

You could be one step away from work that will transform your life and career. Compensation Overview: Remote - United States - US: $210,572 - $255,164 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available.

The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location.

For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: Health Coverage: Medical, pharmacy, dental, and vision care

Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers

Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

RayzeBio and Bristol Myers Squibb RayzeBio was acquired by Bristol Myers Squibb (BMS) in 2024 and is a wholly-owned subsidiary of BMS; however, RayzeBio will continue to operate as a standalone organization. Supporting People with Disabilities BMS and RayzeBio are dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.

If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS and RayzeBio will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com

Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. R1605301 : Head of Medical Information.