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Medical Information Call Center Jobs (NOW HIRING)

EyeSouth Partners

Call Center Representative

Fort Pierce, FL · On-site

$14.50 - $18/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... Verify patient information and obtain necessary medical information to create a comprehensive ...

AbbVie

Manager, Global Medical Information

Irvine, CA · On-site

This includes developing, maintaining and using product/disease state subject matter expertise to respond to medical information inquiries escalated from affiliate and medical information call center ...

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical ... Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.

Genmab

Director, Medical Information

Plainsboro, NJ

$195K - $292K/yr

... Call Center in responding to medical information inquiries from healthcare professionals, patients and payors to deliver accurate and timely responses for complex inquiries in the designated therapy ...

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Medical Information Call Center information

What are some common challenges faced by professionals working in a medical information call center, and how can they be addressed?

Professionals in a Medical Information Call Center often encounter challenges such as managing high call volumes, addressing complex medical inquiries, and ensuring all information provided complies with regulatory guidelines. Effective strategies to overcome these challenges include thorough training on medical products, continuous education on regulatory requirements, and utilizing standardized resources and scripts. Collaboration with medical affairs, regulatory teams, and pharmacists is also key to ensuring accurate, up-to-date responses and maintaining a supportive team environment.

What are the key skills and qualifications needed to thrive as a medical information call center specialist?

To thrive as a Medical Information Call Center Specialist, you need a background in life sciences or healthcare, strong customer service skills, and knowledge of medical terminology. Familiarity with call center software, CRM systems, and compliance regulations such as HIPAA is typically required. Outstanding verbal communication, active listening, and attention to detail are essential soft skills for effectively assisting callers and ensuring accurate information delivery. These competencies are crucial for maintaining compliance, delivering clear medical guidance, and supporting patient safety in a fast-paced environment.

What is a medical information call center?

A Medical Information Call Center is a specialized service that provides accurate, up-to-date medical and pharmaceutical information to healthcare professionals, patients, and consumers. Staffed by trained professionals, such as pharmacists, nurses, or medical information specialists, these centers answer questions about medications, treatment options, side effects, and disease management. They play a crucial role in ensuring that individuals receive reliable information to make informed healthcare decisions, while also helping pharmaceutical companies comply with regulatory requirements for product information dissemination.
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The top searched job categories for Medical Information Call Center jobs are:

Medical Information Call Center jobs near you
Infographic showing various Medical Information Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Manager, Medical Information

Azurity Pharmaceuticals - US

Woburn, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company's patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.
Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.
About the Role
The Manager of Medical Information is a key member of the Medical Affairs team who leverages therapeutic and product knowledge to oversee internal and external communication on Azurity products, including the management of unsolicited medical information requests from health care providers (HCPs) and other external stakeholders. This person will provide medical/scientific input to cross-functional teams and will also be responsible for contributing to creating reports and various scientific communications. It is expected that this candidate will develop strong expertise in Azurity's relevant therapeutic areas.
Key Responsibilities
  • Provide clinical and technical product knowledge in response to clinical/medical inquiries from external and internal customers
  • Respond with a sense of urgency and ensure accurate, timely, and appropriate verbal and written responses to unsolicited medical information inquiries from HCPs, payers and managed healthcare organizations, which are not covered by existing responses
  • Help support the MI team with providing guidance to the Medical Information Call Center, including but not limited to, helping with escalated cases and providing on-going training/coaching to ensure excellent customer service by the call center staff
  • Develop and maintain a product knowledge database, including standard response letters (SRLs) and "frequently asked questions" (FAQ) documents by utilizing the highest level of scientific data so that HCPs can make informed and educated clinical decisions about Azurity's products
  • Analyze reports and metrics to identify trends, insights and knowledge gaps and provide quarterly updates to internal stakeholders
  • Review new and relevant data so that content is updated proactively resulting in the most current information in medical information resources for Medical Affairs colleagues and call center staff to share with HCPs regarding Azurity's products
  • Collaborate with internal partners to support both the Promotional Material Review Committee (PMRC) and Scientific Review Committee (SRC), to ensure the provision of medical information is accurate and scientifically balanced
  • Build a strong relationship and partnership with internal stakeholders (Clinical Development, Commercial/Marketing, Regulatory, Legal, Quality Assurance, Market Access, etc.)
  • Collaborate with the broader Medical Affairs team to assist with topic-specific presentations to share new information regarding a product/disease state or help fulfill knowledge gaps
  • Assisting with coordinating, escalating and reviewing legal contracts relating to Medical Affairs activities
  • Perform other Medical Information-related support and expanded functions, as required

Required Skills and Experience
  • A minimum of 1 or more years' professional experience in Medical Affairs/Medical Information

Preferred Qualifications
  • An advanced degree in health sciences (e.g., PharmD, PhD) with a thorough grasp of the pharmaceutical industry is preferred. Masters or bachelor's level degree in health sciences (e.g., RN, RPh, PA, NP, etc.) would be considered.
  • Medical/Drug Information postdoctoral training/fellowship in specialty OR residency and/or postdoctoral training in a clinical practice/pharmaceutical industry setting is preferred

#LI-Remote
#LI-Full-time
Physical & Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to sit for long periods of time
  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; talk and/or hear
  • May occasionally climb stairs and/or ride elevators
  • The employee must occasionally lift and/or move up to 25 pounds
  • Employee must be able to manipulate keyboard, operate a telephone and hand-held devices
  • Other miscellaneous job duties as required

Benefits We Offer:
  • Unlock Your Earning Potential: Join our team and be rewarded with a competitive compensation package, including an annual bonus based on company performance, that recognizes your exceptional talent.
    • Sales - In lieu of annual bonuses, we offer an Incentive compensation program that allows you to earn more - even over plan.
    • Fuel Your Success: *Sales Only* - We understand the value of your hard work and provide a car reimbursement program and gas card for both business and personal use as part of our commitment to supporting you.
  • Comprehensive Health Coverage: We value your well-being and offer excellent medical, dental, vision, and prescription coverage to ensure you and your family are always taken care of.
  • Flexibility for Your Lifestyle: Achieve work-life balance with our hybrid work model, allowing you to work two days from home and three days in the office. *Excludes Sales, Manufacturing, and some Operations positions*
  • Invest in Your Future: Our Retirement Savings Plan (401K) is designed to help you secure a comfortable retirement by matching dollar for dollar up to 5%.
  • Time Off That Counts: Take advantage of our generous time off policy, which offers up to 15 vacation days annually + rollover (up to 40 hours) as well as five sick/wellness days. For new employees, vacation accrual will be prorated based on your start date.
  • Meaningful Time with Your Loved Ones: We close between Christmas and New Year's to give you an extra week off to spend quality time with your family and recharge.
  • Enjoy the Holidays: Over the course of the year, Azurity recognizes 13 holidays.
  • Invest in Your Education: We support your professional growth with tuition reimbursement for undergraduate and graduate level courses or certifications.
  • Recognize and Be Recognized: Our Azurity High Five peer recognition platform allows you to celebrate your colleagues' accomplishments and receive recognition for your own outstanding work.

The California Consumer Privacy Act regulates privacy rights and consumer protection for residents of California, United States. For details, click here.
The General Data Protection Regulation (GDPR) sets guidelines for the collection and processing of personal information from individuals who live in the European Union (EU).

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