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Medical Information Call Center Jobs (NOW HIRING)

Farhan Siddiqi, MD LLC

Call Center Specialist

Odessa, FL · On-site

$14.75 - $18.25/hr

The Call Center Representative is responsible for providing phone and online support to patients ... medical information, and use this information to schedule or pre-register them for appointments.

New

AbbVie

Manager, Global Medical Information

Irvine, CA

This includes developing, maintaining and using product/disease state subject matter expertise to respond to medical information inquiries escalated from affiliate and medical information call center ...

New

AbbVie

Manager, Global Medical Information

Irvine, CA · On-site

$109K/yr

This includes developing, maintaining and using product/disease state subject matter expertise to respond to medical information inquiries escalated from affiliate and medical information call center ...

AbbVie

Manager, Global Medical Information

Irvine, CA

This includes developing, maintaining and using product/disease state subject matter expertise to respond to medical information inquiries escalated from affiliate and medical information call center ...

New

AbbVie

Manager, Global Medical Information

Irvine, CA

This includes developing, maintaining and using product/disease state subject matter expertise to respond to medical information inquiries escalated from affiliate and medical information call center ...

New

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All JobsMedical Information Call Center Jobs

Medical Information Call Center information

What is the highest paying call center job?

In a medical information call center, senior or specialized roles such as Medical Director, Clinical Supervisor, or Quality Assurance Manager tend to have the highest salaries. These positions often require advanced certifications, extensive experience, and leadership skills, and they can offer significantly higher pay compared to entry-level customer service roles.

What are some common challenges faced by professionals working in a Medical Information Call Center, and how can they be addressed?

Professionals in a Medical Information Call Center often encounter challenges such as managing high call volumes, addressing complex medical inquiries, and ensuring all information provided complies with regulatory guidelines. Effective strategies to overcome these challenges include thorough training on medical products, continuous education on regulatory requirements, and utilizing standardized resources and scripts. Collaboration with medical affairs, regulatory teams, and pharmacists is also key to ensuring accurate, up-to-date responses and maintaining a supportive team environment.

What is the highest paying job in health information technology?

In health information technology, roles such as Health Information Managers and Chief Medical Information Officers tend to have the highest salaries, often exceeding six figures annually. These positions typically require advanced degrees, extensive experience, and strong knowledge of healthcare systems and data management tools.

What are the key skills and qualifications needed to thrive as a Medical Information Call Center Specialist, and why are they important?

To thrive as a Medical Information Call Center Specialist, you need a background in life sciences or healthcare, strong customer service skills, and knowledge of medical terminology. Familiarity with call center software, CRM systems, and compliance regulations such as HIPAA is typically required. Outstanding verbal communication, active listening, and attention to detail are essential soft skills for effectively assisting callers and ensuring accurate information delivery. These competencies are crucial for maintaining compliance, delivering clear medical guidance, and supporting patient safety in a fast-paced environment.

What is a Medical Information Call Center?

A Medical Information Call Center is a specialized service that provides accurate, up-to-date medical and pharmaceutical information to healthcare professionals, patients, and consumers. Staffed by trained professionals, such as pharmacists, nurses, or medical information specialists, these centers answer questions about medications, treatment options, side effects, and disease management. They play a crucial role in ensuring that individuals receive reliable information to make informed healthcare decisions, while also helping pharmaceutical companies comply with regulatory requirements for product information dissemination.

What does a medical call center do?

A medical call center employs staff to handle patient inquiries, provide health information, schedule appointments, and assist with medication or treatment questions. Call center agents often use specialized healthcare software and may require medical or customer service training to ensure accurate and confidential communication.

Is being a MOA a good entry-level job?

A Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it provides foundational experience in medical administrative tasks, patient communication, and office operations. It typically requires minimal prior experience and can serve as a stepping stone to more advanced healthcare positions, especially with certifications or training in medical assisting or healthcare administration.
More about Medical Information Call Center jobs
What cities are hiring for Medical Information Call Center jobs? Cities with the most Medical Information Call Center job openings:
What states have the most Medical Information Call Center jobs? States with the most job openings for Medical Information Call Center jobs include:
What job categories do people searching Medical Information Call Center jobs look for? The top searched job categories for Medical Information Call Center jobs are:
Medical Information Call Center jobs near you
Infographic showing various Medical Information Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Call Center Representative

Call Center Representative

The Eye Center of North Florida

Panama City, FL • On-site

$13.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Company Overview

Eye Center of north Florida was formed in 1999 and is the most established and trusted eye care practices in the Florida panhandle. (ECNF) offers Lipiflow Dry Eye Treatment, Low Vision Rehabilitation, Low Vision Rehabilitation,Optos Retinal Imaging, Macular Degeneration, Genetic Testing- Macula Risk Testing , Drop less Cataract Surgery, Refractive procedures along with cosmetic specialties, contact lenses and an optical shop.

Position Summary

As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.

Responsibilities
  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system
Qualifications
  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.
Company Benefits

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment Type: FULL_TIME

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