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Medical Information Assistant Jobs (NOW HIRING)

MarSell Wellness Center

MEDICAL ASSISTANT

Pomona, CA · On-site

$24.04 - $25/hr

Review ORR portal for compliance with medical information upload requirements and ensure updates are input as needed for safety and timely discharge. * Complete calls with sponsors as assigned to ...

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How much do medical information assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for medical information assistant in the United States is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.88 per hour, depending on experience, location, and employer.

What is a medical information assistant?

Medical Information Assistants are administrative professionals who support healthcare teams by managing and organizing medical information, records, and communications. They often handle patient inquiries, maintain medical databases, and ensure the accuracy and confidentiality of patient records. Their role is crucial for the smooth operation of healthcare facilities, as they help streamline communication between patients, doctors, and other medical staff. Medical Information Assistants may also assist with scheduling, data entry, and regulatory compliance tasks.

What are the key skills and qualifications needed to thrive as a medical information assistant?

To thrive as a Medical Information Assistant, you need strong organizational skills, attention to detail, basic medical terminology knowledge, and at least a high school diploma or equivalent. Familiarity with medical record systems, database management software, and electronic health records (EHRs) is typically required. Excellent communication, discretion, and customer service skills help you effectively interact with patients and healthcare professionals. These competencies ensure accurate information handling, patient confidentiality, and efficient support within healthcare environments.

What are the main challenges medical information assistants face when handling inquiries from healthcare professionals and patients?

Medical Information Assistants often navigate the challenge of providing accurate, up-to-date responses to complex medical queries while adhering to strict regulatory and confidentiality standards. Balancing high inquiry volumes, especially during product launches or safety concerns, can require strong organizational and communication skills. Additionally, they must collaborate closely with medical, regulatory, and pharmacovigilance teams to ensure consistent messaging and appropriate escalation of adverse event reports. This role offers a dynamic work environment where adaptability and teamwork are key to success.

What is the difference between Medical Information Assistant vs Medical Secretary?

AspectMedical Information AssistantMedical Secretary
CredentialsTypically requires healthcare-related certifications or trainingUsually requires administrative or secretarial training
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, clinics
Job FocusProviding medical information, patient support, data managementScheduling, correspondence, administrative tasks
Employer & Industry UsageHealthcare providers, medical facilitiesMedical practices, hospitals, healthcare organizations

While both roles support healthcare operations, Medical Information Assistants focus on patient communication and medical data, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Understanding these differences helps job seekers identify the right career path in healthcare support roles.

What cities are hiring for Medical Information Assistant jobs?

Cities with the most Medical Information Assistant job openings:

What are the most commonly searched types of Medical Information jobs?

The most popular types of Medical Information jobs are:

What states have the most Medical Information Assistant jobs?

States with the most job openings for Medical Information Assistant jobs include:

What are popular job titles related to Medical Information Assistant jobs?

For Medical Information Assistant jobs, the most frequently searched job titles are:

Medical Information Assistant jobs near you
Infographic showing various Medical Information Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,370 per year, or $19.9 per hour.

Customer Information Assistant

Annapolis, MD • On-site

Luminis Health
Health Care and Social Assistance • 5 - 10K employees
Learn more about Luminis Healthexternal

$17 - $23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Luminis Health rating

7.9

Company rating: 7.9 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

111th of 898 rated healthcare providers

Job description

Position Objective:

This position acts as the Luminis Health Anne Arundel Medical Center (LHAAMC) first point of contact for patients, guests, visitors, and staff entering the main campus buildings. This position meets, greets, and assists all who enter the building in a manner that is consistent with the Luminis Health values of Respect, Inclusion, Service, and Excellence (R.I.S.E.).

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Meets, greets, and assists patients, family members, visitors and vendors in a manner that is consistent with the R.I.S.E. values.
  2. Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort.
  3. Answers the phone in a manner that is consistent with the R.I.S.E. values, provides requested information and transfers calls as appropriate within the confidentiality standards.
  4. Directs patients and visitors to appropriate hospital departments or services.
  5. Protects Hospital from losses by ensuring integrity of demographic, financial, and protected health information.
  6. Complies with federal, state, and local regulatory and LHAAMC contractual requirements as established by LHAAMC policies.
  7. Provides patient transportation as appropriate.
  8. Provides routine information relevant to the local area, restaurants, accommodations, community activities and other services as requested.
  9. Uses the electronic medical record and other hospital resources to locate patient appointments and direct patients to point of service.
  10. Supports the registration process at Hackerman-Patz House as needed.

Educational/Experience Requirements:

The minimum level of education and experience for this position includes:

  • Graduation from an accredited high school or possession of a high school equivalency certificate.
  • Two years of previous customer service experience, preferably worked in a healthcare environment.
  • Demonstrates effective communication skills both verbal and written.
  • Must demonstrate basic personal computer and typing abilities (35wpm).
  • Medical terminology knowledge recommended.

Required License/Certifications: 

  • None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

Physical Demands - Light

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Luminis Health Benefits Overview:

  • Medical, Dental, and Vision Insurance.
  • Retirement Plan w/employer contribution.
  • Paid Time Off.
  • Employee Tuition Assistance Benefits.
  • Employee Referral Bonus Program
  • Employer Paid Holidays, Disability, and Life/AD&D for full time employees
  • Wellness Programs/Employee Assistance Programs and more

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