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Medical Front Desk Jobs in Rochester, NY (NOW HIRING)

INDUS HOTELS INC

HOTEL FRONT DESK SUPERVISOR

Rochester, NY

$18.50 - $20.50/hr

Description Summary The Front Desk Supervisor is a working supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision ...

Posted today

Graham Manufacturing

Front Desk Coordinator

Batavia, NY · On-site

$21 - $25/hr

Front Desk Coordinator Reports To: HR Manager FLSA Status & EEO Code: Non - Exempt & Administrative Support Worker Division/Department: GHM/Human Resources Level of Work: Level I Position Summary:

RIT Inn and Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk. * Be knowledgeable of the hours of operation of ...

RIT Inn & Conference Center

Front Desk Agent

Henrietta, NY

$13.50 - $17/hr

Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk. * Be knowledgeable of the hours of operation of ...

Schulte

Front Desk Agent: 7am- 3pm and 3pm-11pm

Victor, NY · On-site

$13.75 - $17.25/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize proper procedures when handling guest PPI data. * Follow checklist when going through check in or ...

Schulte

Front Desk Agent: 7am- 3pm and 3pm-11pm

Victor, NY · On-site

$13.75 - $17.25/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize proper procedures when handling guest PPI data. * Follow checklist when going through check in or ...

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Medical Front Desk information

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How much do medical front desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for medical front desk in Rochester, NY is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.27 per hour, depending on experience, location, and employer.

What is a medical front desk?

Medical front desk jobs involve managing the reception area of a healthcare facility, such as a doctor's office, clinic, or hospital. Responsibilities typically include greeting patients, scheduling appointments, answering phones, handling patient check-ins and check-outs, and maintaining patient records. Medical front desk staff play a crucial role in ensuring smooth communication between patients and medical staff, as well as maintaining the efficiency of the office. They often require strong organizational, communication, and customer service skills. Some roles may also involve handling billing and insurance information.

What are the key skills and qualifications needed to thrive as a medical front desk professional?

To thrive as a Medical Front Desk professional, you need strong organizational abilities, attention to detail, and familiarity with medical terminology, often complemented by a high school diploma or equivalent. Proficiency in electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typically required. Excellent interpersonal skills, a customer service mindset, and the ability to remain calm under pressure help you stand out in this role. These skills ensure efficient office operations, positive patient experiences, and accurate administrative support in a healthcare setting.

What are some common challenges faced by medical front desk staff, and how can they be managed effectively?

Medical Front Desk professionals often encounter challenges such as managing a high volume of patient check-ins, handling sensitive patient information, and addressing unexpected schedule changes. Staying organized, maintaining professionalism under pressure, and using practice management software effectively can help manage these demands. Strong communication skills are also essential for collaborating with healthcare providers and ensuring patients have a positive experience. Ongoing training and support from the healthcare team can further ease the transition into the role and promote success.

What is the difference between Medical Front Desk vs Medical Receptionist?

AspectMedical Front DeskMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentClinics, hospitals, private practicesClinics, hospitals, private practices
Job ResponsibilitiesScheduling, patient check-in, insurance verificationScheduling, patient check-in, data entry, insurance processing

The terms Medical Front Desk and Medical Receptionist are often used interchangeably, as both roles involve managing patient check-in, scheduling, and insurance tasks in healthcare settings. The main difference is that 'Medical Front Desk' emphasizes the front-office administrative functions, while 'Medical Receptionist' highlights the role of greeting and assisting patients. Both positions require similar skills and work environments, making them closely related in the healthcare industry.

How hard is it to become a medical front desk?

Becoming a medical front desk receptionist typically requires a high school diploma or equivalent and good communication skills. Some positions may prefer prior experience in customer service or familiarity with medical office software, but formal certifications are not usually mandatory. The role often involves on-the-job training and understanding of healthcare procedures.

What are the most commonly searched types of Medical Front Desk jobs in Rochester, NY?

The most popular types of Medical Front Desk jobs in Rochester, NY are:

What are popular job titles related to Medical Front Desk jobs in Rochester, NY?

For Medical Front Desk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Medical Front Desk jobs in Rochester, NY look for?

The top searched job categories for Medical Front Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Medical Front Desk jobs?

Cities near Rochester, NY with the most Medical Front Desk job openings:

Medical Front Desk jobs near you
Infographic showing various Medical Front Desk job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, and 7% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,576 per year, or $17.1 per hour.

Hotel Front Desk Supervisor

Indus Hospitality Group, Inc

Victor, NY

$16.25 - $21/hr

Other

Posted 8 days ago

Job description

Summary

The Front Desk Supervisor is a working supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision, and support of the front office staff, including front desk and night audit, in providing outstanding service experiences for all guests. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor and appearance that contributes to a hospitable environment.


Responsibilities

  • Provide pleasant and professional services to all guests.
  • Assist the Guest Service Manager in directing, training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests.  
  • Assist the Guest Service Manager with a variety of administrative support tasks including: daily / weekly / monthly reports, processing accounts receivable, and handling guest billing issues.
  • Perform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate van services, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office.
  • Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
  • Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions. 
  • Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence. 
  • Check all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies. 
  • Ensure the cleanliness of the front office, lobby, and surrounding areas.
  • Properly maintain all work equipment, tools, and supplies.
  • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals.
  • Responsible for knowing and complying with all items on the position’s training checklist.
  • Comply with all department, hotel, and company policies and procedures.
  • Perform any assigned task not outlined above that the associate has the ability to perform.
  • Shifts may vary depending on needed coverage (Shifts Include: 7am-3pm, 3pm- 11pm or 11pm- 7am)


Qualifications

Six to 12 months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.


Physical Demands

The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 


Work Environment

While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.


Why Join Indus Hospitality Group?


At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.

We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.

Come grow with us at Indus Hospitality Group!