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$5

$20

$27

How much do med caller jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for med caller in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Med Caller vs Medical Biller?

AspectMed CallerMedical Biller
Required CredentialsHigh school diploma, communication skillsHigh school diploma, knowledge of billing codes
Work EnvironmentCall centers, healthcare officesMedical offices, billing departments
Employer & Industry UsageHospitals, clinics, insurance companiesMedical practices, billing companies
Common Search & ComparisonYesNo

Med Callers primarily handle patient outreach and appointment scheduling via phone, focusing on communication skills. Medical Billers process billing and coding for insurance claims, requiring knowledge of billing codes. While both roles work within healthcare settings, Med Callers focus on patient communication, whereas Medical Billers handle financial documentation and reimbursement processes.

More about Med Caller jobs
What job categories do people searching Med Caller jobs look for? The top searched job categories for Med Caller jobs are:
Infographic showing various Med Caller job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 45% Full Time, 12% Part Time, and 40% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $43,666 per year, or $21 per hour.
Service Year Option - Care Caller

Service Year Option - Care Caller

Meritus Medical Center

Hagerstown, MD

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Meritus Health rating

6.8

Company rating: 6.8 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

484th of 870 rated healthcare providers

Job description

Job Summary

The Care Caller provides regular outreach to program participants through scheduled phone calls, offering social support, wellness check-ins, and connection to resources. Each call typically lasts about 10–15 minutes and focuses on building rapport and supporting overall well-being.

Minimum Qualifications

  • Education: High school diploma or GED
  • Maryland resident
  • Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
  • Experience: No prior experience required
  • Licensure/Certification: None required
  • Skills & Abilities:
    • Strong communication skills with a warm, positive tone
    • Ability to build rapport and actively listen
    • Patient, friendly, and non-judgmental approach
    • Ability to work independently with minimal supervision
    • Sound judgment and discretion when interacting with others

What You’ll Do

  • Make outbound calls to assigned participants at least once per week
  • Spend approximately 10–15 minutes per call providing support and conversation
  • Conduct wellness checks and offer emotional/social support
  • Document each interaction using a post-call reporting form
  • Maintain a consistent call schedule (up to ~20 conversations per day)

What the Job is Really Like

  • Much of your day is spent on the phone having back-to-back conversations
  • Some participants are very talkative, while others may be quiet or difficult to engage
  • You may hear about personal challenges, including loneliness or health concerns
  • Calls can be emotionally rewarding, but also occasionally draining
  • Consistency and reliability are critical—participants depend on your calls

Work Environment & Demands

  • Primarily sedentary, desk-based work with frequent phone use
  • Requires strong focus and attention to detail during conversations
  • Frequent verbal communication; moderate written documentation
  • Minimal physical demands, but sustained mental engagement is required

What Success Looks Like

  • Participants feel heard, supported, and valued
  • Calls are completed consistently and documented accurately
  • Strong rapport is built with participants over time
  • Issues or concerns are appropriately escalated when needed
  • You maintain professionalism, empathy, and consistency in every interaction

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help. 

What Meritus Health employees say

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