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Maximus Services Jobs (NOW HIRING)

Maximus

Junior BUR and Storage Engineer

  • Medical

  • Life

  • Retirement

  • PTO

Description & Requirements Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining ...

Maximus

Customer Service Representative

San Antonio, TX · On-site

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and ...

Maximus

Operations Support Center Lead

Annapolis, MD · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS236, M3, Band 7 Job-Specific Essential Responsibilities: - Supervise and mentor OSC staff, including scheduling ...

Maximus

Enrollment and Eligibility Manager

Topeka, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a trusted partner to government agencies nationwide, Maximus is committed to delivering innovative solutions that improve access to critical services while enhancing the customer experience. The ...

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Maximus Services information

See salary details

$35K

$70.3K

$127.5K

How much do maximus services jobs pay per year?

As of Aug 19, 2026, the average yearly pay for maximus services in the United States is $70,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is Maximus Services?

Maximus Services refer to the range of solutions and services offered by Maximus, a company specializing in government services, including health and human services, program management, and customer support. Maximus partners with government agencies to deliver services such as health insurance enrollment, workforce management, and social services administration. Their goal is to improve public program outcomes, streamline processes, and provide support to individuals and families accessing government benefits. These services are designed to enhance efficiency, compliance, and customer satisfaction for both agencies and citizens.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Maximus Services?

To thrive as a Customer Service Representative at Maximus Services, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is often required. Patience, active listening, and a positive attitude are essential soft skills for effectively handling customer inquiries and resolving issues. These skills are crucial for providing high-quality customer support, ensuring client satisfaction, and maintaining Maximus Services’ reputation.

What are the typical career advancement opportunities for employees at Maximus Services?

At Maximus Services, employees often have access to a variety of career growth opportunities, including internal promotions and cross-departmental transfers. The company values professional development and frequently offers training programs, mentorship, and leadership pathways for high-performing team members. Advancement typically depends on performance, initiative, and collaboration with colleagues across different projects. Employees who express interest in growth areas and consistently demonstrate strong results often move into supervisory or specialized roles within the organization.

What is the difference between Maximus Services vs Customer Service Representative?

AspectMaximus ServicesCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require additional certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, government agencies, healthcare settingsCall centers, retail, corporate offices
Industry UsageGovernment programs, healthcare, social servicesRetail, telecommunications, finance

Maximus Services and Customer Service Representatives both focus on client interaction, but Maximus often involves government or healthcare programs with specialized training, while Customer Service Representatives typically work in retail or corporate settings. The roles overlap in communication skills but differ in industry focus and required credentials.

More about Maximus Services jobs

What cities are hiring for Maximus Services jobs?

Cities with the most Maximus Services job openings:

What states have the most Maximus Services jobs?

States with the most job openings for Maximus Services jobs include:

What job categories do people searching Maximus Services jobs look for?

The top searched job categories for Maximus Services jobs are:

Maximus Services jobs near you
Infographic showing various Maximus Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,329 per year, or $33.8 per hour.

Customer Service Representative - Healthcare

Maximus

Lexington, KY • On-site

$15/hr

Full-time

Medical, Retirement, PTO

Posted 20 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

291st of 492 rated business services

Job description

General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Thursday, July 30, 2026
City
Winchester
State
KY
Country
United States
Working time
Full-time
Description & Requirements

Location: On-site in Winchester, KY  
Starting Pay: $15.00/hr. plus potential bonus opportunities
Schedule: Limited-Service Full-Time positions available

Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter 

Make a Difference by Helping People Navigate Healthcare with Confidence

Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. 

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

- Competitive Compensation:  

  • $15.00/hr. base pay + 10% shift differential
  • Potential to earn additional bonus incentives for eligible employees increasing overall compensation

- Comprehensive Insurance Coverage: Company-paid medical coverage 

- Tuition Reimbursement: Support for ongoing education and development

- Future Planning: 401(k) with company match 

- Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays 

- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs 

- Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with development and promotional opportunities 

- Meaningful Work with Impact: No cold calls, sales, or collections involved!

 

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses 
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules 
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties 
  •  Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing 
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller 
  • Refer calls as required to CSR Lead 
  • Maintain up-to-date knowledge of client regulations and policies 
  • Report problems that occur via the online system so they can be addressed by the appropriate parties 

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • Ability to work within established turnaround times 
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks 
  • Ability to work as a member of a team  
  • Regular and predictable attendance is required 
  • Must participate and certify in internal CCO training to begin this role. 
  • Medicare will be expected to participate in and certify in internal Tier I Claims Part  A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. 
  • May be required to work overtime and scheduled holidays. 
  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. 
#CCOWinchester #maxCCOWinchester #maxPriority
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
15.00
Maximum Salary
$
15.00

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