The CSM manages customer solution, incentive and employee experience programs and develops and ... Excellent interpersonal skills with the ability to take and give direction within a matrix ...
New
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The CSM manages customer solution, incentive and employee experience programs and develops and ... Excellent interpersonal skills with the ability to take and give direction within a matrix ...
New
Quick apply
The CSM manages customer solution, incentive and employee experience programs and develops and ... Excellent interpersonal skills with the ability to take and give direction within a matrix ...
New
The Event Manager provides thought leadership, creating custom-crafted, powerful experiences that ... Excellent interpersonal skills with the ability to take and give direction within a matrix ...
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The Event Manager provides thought leadership, creating custom-crafted, powerful experiences that ... Excellent interpersonal skills with the ability to take and give direction within a matrix ...
Muscatine, IA · On-site
$90K - $145K/yr
... matrix) * Coordinate external consultants and manage kaizen event schedules * Provide member ... development opportunities through coordination of external benchmarking visits, lean study tours ...
Muscatine, IA · On-site
$90K - $145K/yr
... matrix) * Coordinate external consultants and manage kaizen event schedules * Provide member ... development opportunities through coordination of external benchmarking visits, lean study tours ...
Overview As a Delivery Manager, you hold program-level execution accountable on a day-to-day basis ... It leverages a progressive and responsive talent structure across a four-capability matrix: Product ...
Overview As a Delivery Manager, you hold program-level execution accountable on a day-to-day basis ... It leverages a progressive and responsive talent structure across a four-capability matrix: Product ...
Davenport, IA · On-site
Overview As a Delivery Manager, you hold program-level execution accountable on a day-to-day basis ... It leverages a progressive and responsive talent structure across a four-capability matrix: Product ...
Davenport, IA · On-site
Overview As a Delivery Manager, you hold program-level execution accountable on a day-to-day basis ... It leverages a progressive and responsive talent structure across a four-capability matrix: Product ...
The Business Development Manager (BDM) is responsible for business development in the assigned ... matrix reporting environment.
The Business Development Manager (BDM) is responsible for business development in the assigned ... matrix reporting environment.
The Event Manager provides thought leadership, creating custom-crafted, powerful experiences that ... Excellent interpersonal skills with the ability to take and give direction within a matrix ...
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The Event Manager provides thought leadership, creating custom-crafted, powerful experiences that ... Excellent interpersonal skills with the ability to take and give direction within a matrix ...
Iowa City, IA · On-site
University of Iowa Hospitals and Clinics, Iowa City, IA Contract Duration: 6 months with possible 6-month extensions Skill Matrix Required The PMO provides Project Management support for the ...
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Iowa City, IA · On-site
University of Iowa Hospitals and Clinics, Iowa City, IA Contract Duration: 6 months with possible 6-month extensions Skill Matrix Required The PMO provides Project Management support for the ...
$185K - $280K/yr
The Plant Manager is responsible for full-site leadership and oversight of all operational ... Ability to work effectively in a matrix organization * Demonstrated understanding and commitment to ...
$185K - $280K/yr
The Plant Manager is responsible for full-site leadership and oversight of all operational ... Ability to work effectively in a matrix organization * Demonstrated understanding and commitment to ...
Proven ability to influence across a matrix environment and work effectively and autonomously with ... Asset Management experience and/or knowledge of asset management business processes and industry ...
Proven ability to influence across a matrix environment and work effectively and autonomously with ... Asset Management experience and/or knowledge of asset management business processes and industry ...
Des Moines, IA · On-site
Account Manager Job Locations US-IA-Des Moines Requisition ID 2026-1620350 Category (Portal ... matrix organization * Understanding of and ability to apply the budgeting/allocation process
Des Moines, IA · On-site
Account Manager Job Locations US-IA-Des Moines Requisition ID 2026-1620350 Category (Portal ... matrix organization * Understanding of and ability to apply the budgeting/allocation process
Cedar Rapids, IA · On-site
Manage (in a matrix way) business analysts, developers, and testers throughout the project lifecycle - from business requirements acquisition to a successful go-live. * Create, monitor, and execute ...
Cedar Rapids, IA · On-site
Manage (in a matrix way) business analysts, developers, and testers throughout the project lifecycle - from business requirements acquisition to a successful go-live. * Create, monitor, and execute ...
The Store Manager is a champion and model of Boot Barn's Mission, Vision and Values. They are a ... matrix. * Complete all opening and closing procedures to company standards and comply with the ...
The Store Manager is a champion and model of Boot Barn's Mission, Vision and Values. They are a ... matrix. * Complete all opening and closing procedures to company standards and comply with the ...
Des Moines, IA · On-site
The Account Manager is expected to motivate and lead indirect reports who are technically ... matrix organization * Understanding of and ability to apply the budgeting/allocation process
Des Moines, IA · On-site
The Account Manager is expected to motivate and lead indirect reports who are technically ... matrix organization * Understanding of and ability to apply the budgeting/allocation process
Des Moines, IA · On-site
The Account Manager is expected to motivate and lead indirect reports who are technically ... matrix organization * Understanding of and ability to apply the budgeting/allocation process
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Des Moines, IA · On-site
The Account Manager is expected to motivate and lead indirect reports who are technically ... matrix organization * Understanding of and ability to apply the budgeting/allocation process
Des Moines, IA · On-site
The Account Manager is expected to motivate and lead indirect reports who are technically ... matrix organization * Understanding of and ability to apply the budgeting/allocation process
Des Moines, IA · On-site
The Account Manager is expected to motivate and lead indirect reports who are technically ... matrix organization * Understanding of and ability to apply the budgeting/allocation process
Maintain our sector focus evaluation matrix and fine tune our market positioning in collaboration ... Champion the CRM with analytical rigor, ensuring it serves as the single source of truth for the ...
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Maintain our sector focus evaluation matrix and fine tune our market positioning in collaboration ... Champion the CRM with analytical rigor, ensuring it serves as the single source of truth for the ...
Maintain our sector focus evaluation matrix and fine tune our market positioning in collaboration ... Champion the CRM with analytical rigor, ensuring it serves as the single source of truth for the ...
Maintain our sector focus evaluation matrix and fine tune our market positioning in collaboration ... Champion the CRM with analytical rigor, ensuring it serves as the single source of truth for the ...
Bettendorf, IA · On-site
$85K - $115K/yr
This role provides direct leadership to site buyers and matrix leadership across additional ... The position serves as a critical link between plant operations, category management, and executive ...
Bettendorf, IA · On-site
$85K - $115K/yr
This role provides direct leadership to site buyers and matrix leadership across additional ... The position serves as a critical link between plant operations, category management, and executive ...
Maintain our sector focus evaluation matrix and fine tune our market positioning in collaboration ... Champion the CRM with analytical rigor, ensuring it serves as the single source of truth for the ...
Maintain our sector focus evaluation matrix and fine tune our market positioning in collaboration ... Champion the CRM with analytical rigor, ensuring it serves as the single source of truth for the ...
| Aspect | Matrix Manager | Project Manager |
|---|---|---|
| Credentials | Typically requires management or leadership experience, often with certifications like PMP or similar | Usually requires project management certifications like PMP or PRINCE2 |
| Work Environment | Works across multiple departments, managing resources and priorities in a matrix structure | Focuses on planning, executing, and closing specific projects within defined scope and timeline |
| Employer & Industry Usage | Common in large organizations with complex structures, such as IT, manufacturing, and consulting | Widely used across industries for project execution in IT, construction, healthcare, and more |
The main difference is that a Matrix Manager oversees multiple departments and manages resources across projects, while a Project Manager focuses on leading specific projects from start to finish. Both roles require strong leadership and organizational skills, but their scope and responsibilities differ significantly.
POSITION DESCRIPTION
The Client Success Manager (CSM) serves as a client-centric liaison between ITA Group clients and internal cross-functional teams to ensure the timely and successful delivery of services and solutions according to client needs, per contract(s). The CSM manages customer solution, incentive and employee experience programs and develops and maintains favorable relationships with assigned clients. The CSM is responsible for representing the voice of the client and leading a team of cross-functional subject matter experts dedicated to meeting the needs of the assigned program(s).
POSITION REQUIREMENTS
• 5+ years of proven client success management or other relevant experience.
• Experience in delivering client-focused solutions based on client needs.
• Proven ability to manage multiple projects at a time, with an ability to partner with and/or delegate tasks.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Bachelor's Degree in Marketing, Advertising, Management or Business Administration or equivalent work experience.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability and maturity.
• Ability to prioritize among competing tasks.
• Critical thinking and problem solving skills.
• Understanding of website development, measurement and analytics, content management, digital marketing and technology solutions.
• Excellent time and project management skills.
• Keen attention to detail and adherence to deadlines.
• Proficient with Microsoft® PowerPoint, Microsoft® Word and Microsoft® Excel. Experience with Project Management Software and CRM system knowledge beneficial.
• Knowledge of financial and accounting principles with experience in preparing and assessing budgets and profitability.
• Experience in effective communication and relationship building skills, business writing and client presentations. Ability to interact with all levels of client management.
• Experience working with and leading cross-functional teams. Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment.
• Ability to generate enthusiasm and dedication to support team members in order to achieve client business objectives.
• Measurement of program performance. Experience in preparing, monitoring and analyzing data to present and support program measurement and analysis findings.
• Solid business acumen with a positive, professional attitude, able to build strong relationships and earn the respect of colleagues and customers. Experience and ability to interact with senior managers and executives.
• Ability to think and act in a proactive manner. Capable of seeing the big picture while understanding how each element contributes to the greater whole. Must be competent to project how a change or delay in one area will impact the overall project. Willingness to try new ideas and challenge status quo.
• Ability to display a sense of urgency, ownership and accountability.
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner. Customer service experience in a service-related industry preferred.
• Ability to travel on behalf of the company as necessary.
• Ability to work the time necessary to complete projects and/or meet deadlines.
Sourced by ZipRecruiter
501 - 1,000 Employees
West Des Moines, IA, US
1963