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$12

$24

$45

How much do match support specialist jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for match support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a match support specialist job description?

A match support specialist assists in coordinating and supporting the matching process between clients and service providers or resources. They often handle communication, maintain records, and ensure the matching procedures follow organizational guidelines, requiring strong organizational and communication skills. The role may involve using specialized software and working in a team environment.

How much does a match support specialist make?

The average salary for a match support specialist typically ranges from $35,000 to $50,000 per year, depending on experience, location, and the organization. Entry-level roles may start lower, while experienced specialists or those with certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What is a Match Support Specialist?

A Match Support Specialist is a professional who facilitates and supports mentoring relationships, often within youth mentoring organizations like Big Brothers Big Sisters. Their primary role is to monitor and support the matches between mentors and mentees, ensuring both parties have a positive, safe, and effective experience. They provide guidance, address concerns, and help resolve any issues that may arise during the mentoring relationship. Additionally, Match Support Specialists document progress, offer resources, and help ensure program goals are met.

What are the key skills and qualifications needed to thrive as a Match Support Specialist, and why are they important?

To thrive as a Match Support Specialist, you need a background in social work, counseling, or a related field, often supported by a bachelor’s degree and experience working with youth or families. Familiarity with case management software, data entry systems, and sometimes crisis intervention training is typically required. Strong communication, active listening, empathy, and problem-solving abilities are crucial soft skills for building trust and effectively supporting matches. These skills and qualifications are important to ensure safe, successful mentoring relationships and positive outcomes for participants.

What jobs pay 2000 a day?

For a Match Support Specialist, earning $2,000 a day is uncommon and typically requires high-level roles such as senior consultants, specialized trainers, or executive positions in related fields. These roles often demand extensive experience, certifications, and skills in areas like client management, technical support, or project coordination, and may involve freelance or contract work with high hourly rates. Most standard support roles do not reach this level of daily compensation.

How does a Match Support Specialist typically collaborate with program coordinators and volunteers to ensure successful mentor-mentee relationships?

As a Match Support Specialist, you will regularly work with program coordinators and volunteers to monitor and support mentor-mentee matches. This collaboration often involves conducting regular check-ins, sharing feedback, and addressing any challenges or concerns that arise. You’ll facilitate communication between all parties, provide guidance or resources as needed, and document progress to ensure each match remains healthy and productive. Effective teamwork is essential to promptly address issues and help matches thrive, which ultimately contributes to the overall success of the mentorship program.

What is the difference between Match Support Specialist vs Customer Support Specialist?

AspectMatch Support SpecialistCustomer Support Specialist
Required CredentialsTypically requires certifications in matchmaking, counseling, or related fieldsUsually requires customer service or communication certifications
Work EnvironmentOften in matchmaking agencies or online dating platformsIn various industries like retail, tech, or service sectors
Employer & Industry UsageUsed mainly in dating/matchmaking servicesCommon across multiple customer-facing industries
Search & Comparison IntentPeople comparing roles in matchmaking or dating servicesPeople seeking customer service roles in different industries

The Match Support Specialist focuses on facilitating matchmaking processes, often requiring specialized certifications and working within dating or matchmaking companies. In contrast, Customer Support Specialists handle client inquiries across various industries, emphasizing communication skills and customer service experience. While both roles involve client interaction, their industries, certifications, and daily tasks differ significantly.

What is the job description of a support specialist?

A support specialist provides technical or customer support by assisting users with product or service issues, troubleshooting problems, and offering solutions. They often communicate via phone, email, or chat and may use support ticket systems or knowledge bases to document and resolve issues efficiently.
More about Match Support Specialist jobs
What states have the most Match Support Specialist jobs? States with the most job openings for Match Support Specialist jobs include:
What job categories do people searching Match Support Specialist jobs look for? The top searched job categories for Match Support Specialist jobs are:
Match Support Specialist jobs near you
Infographic showing various Match Support Specialist job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 54% Full Time, 7% Part Time, 36% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Match Support Specialist

College Mentoring Experience Inc

Chicago, IL

$21/hr

Part-time

Posted 9 days ago

Job description

Match Support Specialist (MSS) (25 hours per week, $21 per hour) Part-time Contractor
College Mentoring Experience Match Support Specialist primary function is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteer mentors, and a strong sense of affiliation with the organization on the part of mentors. The Match Support Specialist may be asked to perform duties within all forms of other organization programming.  The Match Support Specialist reports directly to the Executive Director.
RESPONSIBILITIES ARE BUT NOT LIMITED TO:
  • Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development, and mentor satisfaction.
  • Assess and provide for individual training needs, information, and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the mentor.
  • Ensure high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
  • Develop strategic interventions to identify and strengthen match relationships that require extra support for continued growth.
  • Develop, promote, and implement individual and group match activities to support ongoing mentor involvement with the child and organization affiliation through individualized recognition, annual events, and reengagement strategies.
  • Effectively utilize surveys to assess match impact on youth development.
  • Conduct exit interviews with all parties at match closure. Assess reasons for match closure and reenrollment potential. When a match terminates pre-maturely or unexpectedly, refer exit interview to supervisor for third party assessment.
  • Share with development and/or marketing staff potential partnership relationships as discovered through mentors’ and parents’ employers and affiliations.
  • Identify and promote re-engagement of mentors in other mentoring capacities.
  • To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize, and analyze data.
  • Retrieve mentees quarter and semester grades from schools, entering data, documenting any progress or digression into MentorCore (CRM), providing quarterly reports
  • Participate in CME events, workshops in the community; some events, workshops will be held in the evening and//or on weekends
  • Consult with other service delivery staff and/or supervisor as appropriate.
  • Ability to work collaboratively with diverse stakeholders
  • Organizational and project management skills
  • Knowledge of best practices in mentoring and student support services
  • Other assigned tasks as needed
KNOWLEDGE, SKILLS, AND ABILITY:
  • Ability to stay abreast of changing trends and best practices
  • Demonstrated ability to develop and lead high-performing teams
  • Critical thinking and ability to use good judgment to solve problems
  • Proven ability to use data and analytics to tell a story and influence change
  • Strong interpersonal and collaborative skills
  • Exceptional oral and written communication skills
  • Ability to be flexible and responsive in managing multiple projects in a fast-paced environment
  • Advanced knowledge of Microsoft products (Excel, PowerPoint, Word, Outlook, Forms, and Teams)
 
PHYSICAL REQUIREMENTS:
  • While performing the duties of this position, the contractor may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
  • Specific vision abilities required by of this position include close vision requirements due to computer work.
  • Light to moderate lifting may be required.
  • Regular, predictable attendance is required.

 COMPETENCIES:
  • Leadership - Guide and inspire team members to achieve and exceed organization and program goals while fostering loyalty and growth.
  • Program Success - Build strong relationships with youth, and families, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our processes across the organization.
  • Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve satisfaction and team efficiency.
  • Interpersonal Impact - Communicate and influence effectively, using language appropriate to the situation and audience. Openly share information and create an inclusive work environment by seeking input, listening, and demonstrating respect for others.
  • Cross-Functional Collaboration - Collaborate with staff to align organization goals and effectively address conflict and other barriers to effective teamwork.
QUALIFICATIONS:
  • Bachelor's degree in education, counseling, social work, or a related field is required
  • Previous experience in mentoring programs, non-profit organizations, or related educational support initiatives
  • High level of expertise in child safety and risk management
  • Must be able to successfully pass state and federal background checks
  • Must have a valid driver’s license, and access to reliable transportation
  • Strong interpersonal and communication skills
 
For more information about College Mentoring Experience, please visit www.collegementoringexperience.org. 
 
College Mentoring Experience does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training.
American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
 
This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.