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Marriott Operations Jobs in Raleigh, NC (NOW HIRING)

Shri Hotels

General Manager

Raleigh, NC · On-site

$55K - $75K/yr

... operational strategies that drive financial success by providing exceptional guest service • ... Marriott Qualified and have Marriott GM Experience • Must have superb communication skills ...

Concord Hospitality

General Manager

Raleigh, NC · On-site

... Marriott Raleigh North What will you do? Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property ...

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How much do marriott operations jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for marriott operations in Raleigh, NC is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.61 per hour, depending on experience, location, and employer.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What are popular job titles related to Marriott Operations jobs in Raleigh, NC? For Marriott Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Raleigh, NC look for? The top searched job categories for Marriott Operations jobs in Raleigh, NC are:
Marriott Operations jobs near you

General Manager

Shri Hotels

Raleigh, NC • On-site

$55K - $75K/yr

Full-time

Posted 19 days ago

Job description

Description
We have an exciting opportunity for someone looking to lead our team and provide the best service for our guests as the next general manager of our busy hotel. Do you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business?
Our ideal candidate brings a high standard of service quality along with at least 5 or more years of hospitality experience, preferably in a hotel management role. As the general manager, you will oversee HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. If this describes you, apply today!
Responsibilities
• Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meet overall hotel goals
• Inspire your staff through leadership, vision, and operational strategies that drive financial success by providing exceptional guest service
• Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds
• Construct and manage a straightforward and effective marketing strategy to promote the hotel's services and amenities
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
• Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meets overall hotel goals
• Generate a budget that ensures guest satisfaction and quality of services while also keeping costs balanced and profit margins maximized
Qualifications
• Must be Marriott Qualified and have Marriott GM Experience
• Must have superb communication skills, organizational skills, and problem-solving skills
• Must have a strong focus on putting the guest first with exceptional customer service experience
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
• You must have 5 or more years of experience working in the hospitality field
• This position requires a high school diploma or equivalent GED; degree in hospitality or related field of study preferred

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