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Marriott Operations Jobs in Raleigh, NC (NOW HIRING)

Marriott

General Manager

Raleigh, NC · On-site

... Operations position. The General Manager is responsible for the day-to-day management of a single property (Marriott, Hilton, Hyatt, or historic hotel) to ensure optimum performance and continual ...

Marriott International

General Manager

Raleigh, NC · On-site

... Operations position. The General Manager is responsible for the day-to-day management of a single property (Marriott, Hilton, Hyatt, or historic hotel) to ensure optimum performance and continual ...

Marriott

Front Desk Agent

Raleigh, NC

$13.75 - $17.50/hr

Whether processing operational needs, addressing guest requests, completing reports, delivering ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

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Marriott Operations information

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How much do marriott operations jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for marriott operations in Raleigh, NC is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.61 per hour, depending on experience, location, and employer.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What job categories do people searching Marriott Operations jobs in Raleigh, NC look for? The top searched job categories for Marriott Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Marriott Operations jobs? Cities near Raleigh, NC with the most Marriott Operations job openings:
Marriott Operations jobs near you
Front Desk Supervisor | Durham Marriott City Center

Front Desk Supervisor | Durham Marriott City Center

Shaner Hotels

Durham, NC • On-site

$16.50 - $21.25/hr

Other

Re-posted 19 days ago

Shaner Hotel Group rating

6.7

Company rating: 6.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Shaner Hotels has an amazing opportunity at our Durham Marriott City Center, located in historic downtown Durham. We are connected to the 44,000 square foot Durham Convention Center and adjacent to the Carolina Theatre. Just minutes away from Duke University, this 190-room Marriott is a great place to begin your career within the hospitality industry.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!



Join our team and help create memorable guest experiences while growing your hospitality career!

We're seeking an energetic and customer-focused Front Desk Supervisor to assist in leading our front office team and ensure exceptional guest experiences. This role is responsible for supervising daily Front Desk operations, supporting team members, resolving guest concerns, and maintaining company and brand service standards.

Responsibilities

  • Supervise Front Desk operations and staff.
  • Deliver outstanding guest service and resolve guest concerns promptly.
  • Maintain knowledge of hotel amenities, room types, rates, availability, and arrivals/departures.
  • Assist team members as needed to ensure smooth operations.
  • Monitor cleanliness, organization, and presentation of Front Desk areas.
  • Process guest payments, folios, and cash handling procedures accurately.
  • Promote a positive, service-focused work environment.
  • Perform other duties as assigned.

Qualifications

  • Minimum 1 year of hotel Front Desk or related hospitality experience; Marriott experience a plus.
  • Previous supervisory experience preferred.
  • Strong communication and customer service skills.
  • High school diploma or equivalent required; some college preferred.
  • Bilingual English/Spanish is a plus.
  • Knowledge of local attractions and area information preferred.
  • Ability to work a flexible schedule, including weekends, holidays, and varied shifts, as needed.

What Shaner Hotel Group employees say

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