ZipRecruiter

Log In

1

Marriott Operations Jobs in Raleigh, NC (NOW HIRING)

CMC Hotels

Operations Manager

Cary, NC · On-site

Marriott Hotel Discounts * Paid Training and Development * Career Growth Opportunities within CMC Hotels Position Summary The Operations Manager is responsible for supporting the General Manager in ...

CMC Hotels

Operations Manager

Cary, NC

Marriott Hotel Discounts * Paid Training and Development * Career Growth Opportunities within CMC Hotels Position Summary The Operations Manager is responsible for supporting the General Manager in ...

next page

Showing results 1-20

All JobsMarriott Operations JobsMarriott Operations Jobs in Raleigh, NC

Marriott Operations information

See Raleigh, NC salary details

$11

$20

$30

How much do marriott operations jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for marriott operations in Raleigh, NC is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.61 per hour, depending on experience, location, and employer.

What is Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are popular job titles related to Marriott Operations jobs in Raleigh, NC?

For Marriott Operations jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Marriott Operations jobs in Raleigh, NC look for?

The top searched job categories for Marriott Operations jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Marriott Operations jobs?

Cities near Raleigh, NC with the most Marriott Operations job openings:

Marriott Operations jobs near you

Operations Manager

CMC Hotels

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Operations ManagerResidence Inn Raleigh-Cary/Crossroads
Grow Your Career. Lead with Purpose. Make an Impact.
Are you a hospitality leader who thrives on creating memorable guest experiences while developing high-performing teams? Do you enjoy leading by example, coaching others, and ensuring every guest leaves with a reason to return? If so, CMC Hotels has the opportunity you've been looking for.
CMC Hotels is a North Carolina-based hotel management company with more than 35 years of success developing, acquiring, repositioning, and managing award-winning Marriott and Hilton hotels. We believe in Growing People because our associates are the heart of everything we do. Their passion, dedication, and commitment are what allow our hotels to consistently exceed both financial goals and guest expectations.
We are seeking an engaging, energetic, and results-driven Operations Manager to join the leadership team at our Residence Inn Raleigh-Cary/Crossroads. This position plays a vital role in the daily success of the hotel by providing leadership across Front Office, Housekeeping, Food & Beverage and overall hotel operations while serving as a key partner to the General Manager. This is an outstanding opportunity for an experienced hospitality leader preparing for an Assistant General Manager or General Manager career path.
What We Offer
We offer a comprehensive benefits package for eligible associates, including:
  • Paid Vacation
  • Paid Personal Leave
  • Holiday Pay
  • Access to a fully vested 401(k) program with company match
  • BCBS Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Marriott Hotel Discounts
  • Paid Training and Development
  • Career Growth Opportunities within CMC Hotels
Position Summary
The Operations Manager is responsible for supporting the General Manager in the day-to-day leadership of hotel operations while ensuring exceptional guest service, operational efficiency, financial performance, and brand compliance. This role provides direct leadership to the Front Office, Food & Beverage and Housekeeping departments while partnering with Sales, Engineering, and other operational teams to create an exceptional extended-stay guest experience.
The ideal candidate is a hands-on hospitality leader who thrives in a fast-paced environment, enjoys developing high-performing teams, and possesses a strong understanding of hotel operations, including Food & Beverage service and bar operations.
Key Responsibilities
  • Support the General Manager in the overall operation and success of the hotel.
  • Provide daily leadership and oversight of Front Office, Food & Beverage and Housekeeping operations.
  • Maintain exceptional guest satisfaction by resolving concerns promptly and professionally.
  • Lead, coach, mentor, and develop department managers and hourly associates.
  • Foster a positive, engaging, and accountable workplace culture aligned with CMC Hotels' values.
  • Ensure compliance with Marriott brand standards, company policies, and operational procedures.
  • Monitor guest satisfaction scores and implement action plans to improve performance.
  • Assist with recruiting, onboarding, training, scheduling, coaching, and performance management.
  • Review labor productivity and staffing levels to maximize efficiency while maintaining service excellence.
  • Partner with department leaders to achieve financial goals, control expenses, and improve profitability.
  • Monitor housekeeping operations to ensure cleanliness, quality standards, and efficiency in an extended-stay environment.
  • Provide leadership and operational oversight of the hotel's Food & Beverage outlets, including restaurant, bar, and breakfast.
  • nsure food quality, beverage presentation, responsible alcohol service, sanitation standards, and exceptional guest experiences are consistently maintained.
  • Support bar operations by maintaining inventory controls, beverage cost management, liquor accountability, and compliance with all ABC regulations.
  • Partner with the culinary and Food & Beverage teams to drive revenue, control expenses, and improve guest satisfaction scores.
  • Participate in forecasting, budgeting, inventory management, and cost control initiatives.
  • Conduct regular inspections of guest rooms, public spaces, and back-of-house areas to ensure quality standards.
  • Ensure compliance with all safety, sanitation, OSHA, and health department regulations.
  • Serve as Manager on Duty as assigned, responding to guest needs and operational challenges.
  • Support hotel initiatives, special events, and long-term stay guest relations as needed.
  • Collaborate with Sales, Revenue Management, Housekeeping, Engineering, and other departments to ensure operational excellence.
Qualifications
  • Minimum of 3 years of progressive hotel leadership experience, preferably within a Marriott or branded hotel environment.
  • Previous experience as an Operations Manager, Assistant General Manager, Front Office Manager, or Food & Beverage Manager is strongly preferred.
  • Required experience managing Food & Beverage operations, including restaurant and bar service.
  • Working knowledge of bar operations, liquor inventory controls, beverage cost management, and responsible alcohol service.
  • Strong knowledge of Front Office, Housekeeping, and Food & Beverage operations.
  • Understanding of hotel financial statements, labor management, departmental budgets, and cost controls.
  • Demonstrated ability to lead, motivate, coach, and develop high-performing teams.
  • Excellent communication, organizational, and problem-solving skills.
  • Experience with Marriott systems and brand standards preferred.
  • Flexible schedule including evenings, weekends, holidays, and business demands.
Physical Requirements
  • Ability to stand and walk for extended periods throughout the shift.
  • Frequently bend, stoop, reach, push, pull, and lift up to 40 pounds.
  • Ability to work in both office and operational environments, including guest rooms, public areas, kitchen, bar and back-of-house spaces.
Why CMC Hotels?
At CMC Hotels, leadership is more than managing operations-it's about developing people, creating memorable guest experiences, and building successful teams. If you're looking for an organization that invests in your professional growth while providing opportunities to advance into senior hotel leadership, we'd love to meet you.
Join CMC Hotels and grow your hospitality career with a company that believes in Growing People.

Apply