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Marriott Operations Jobs in Raleigh, NC (NOW HIRING)

CMC Hotels

Operations Manager

Cary, NC · On-site

Marriott Hotel Discounts * Paid Training and Development * Career Growth Opportunities within CMC Hotels Position Summary The Operations Manager is responsible for supporting the General Manager in ...

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Marriott Operations information

See Raleigh, NC salary details

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How much do marriott operations jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for marriott operations in Raleigh, NC is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.61 per hour, depending on experience, location, and employer.

What is Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are popular job titles related to Marriott Operations jobs in Raleigh, NC?

For Marriott Operations jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Marriott Operations jobs in Raleigh, NC look for?

The top searched job categories for Marriott Operations jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Marriott Operations jobs?

Cities near Raleigh, NC with the most Marriott Operations job openings:

Marriott Operations jobs near you

Chief Engineer | Durham Marriott City Center

Shaner Hotels

Durham, NC • On-site

$85 - $120/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

New

Shaner Hotel Group rating

6.9

Company rating: 6.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Chief Engineer | Durham Marriott City CenterJob Description


We’re seeking a hands-on Chief Maintenance Engineer to take ownership of the hotel’s maintenance, repairs, and building systems. This is a great opportunity for an experienced maintenance professional who enjoys being directly involved in the work and ensuring the hotel’s facilities operate safely, efficiently, and reliably.

  • Full Benefits Package including Health Insurance, 401K, PTO, Paid Birthday and Annual Bonus Plan!

Key Responsibilities:

  • Lead and work alongside the maintenance team.
  • Handle daily repairs, troubleshooting, and emergency maintenance.
  • Oversee preventive maintenance for guest rooms and hotel facilities.
  • Maintain HVAC, plumbing, electrical, refrigeration, mechanical, and building systems.
  • Assign daily work, manage work orders, and inspect completed work.
  • Ensure compliance with OSHA, fire, health, safety, and building codes.
  • Manage tools, equipment, supplies, and the Engineering budget.
  • Train and support team members while maintaining hotel standards.
  • Partner with other departments to ensure a safe and comfortable guest experience.

Qualifications:

  • 2+ years of hotel engineering/maintenance experience, preferably in a Chief Engineer or Supervisor role.
  • Strong hands-on knowledge of building systems and maintenance.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to lead a small team and work independently.
  • High school diploma or equivalent; technical/trade training preferred.
  • Valid driver’s license and acceptable driving record.
  • Trade certification, Marriott experience, and bilingual English/Spanish skills are a plus.
  • Flexibility to work weekends, evenings, holidays, and varied shifts as needed.
About the Team

Shaner Hotels is excited to offer an exceptional career opportunity at the Durham Marriott City Center, located in the heart of historic downtown Durham, North Carolina. Connected to the 44,000-square-foot Durham Convention Center and adjacent to the renowned Carolina Theatre, our hotel is perfectly situated in one of the city's most vibrant business and entertainment districts.

Just minutes from Duke University, our 190-room Marriott provides an outstanding environment for hospitality professionals looking to launch or advance their careers. As part of the Shaner Hotels family, you'll have the opportunity to work alongside a dedicated team committed to delivering exceptional guest experiences while building valuable skills with one of the hospitality industry's leading owner-operators and management companies.

Whether you're beginning your hospitality journey or taking the next step in your career, the Durham Marriott City Center offers a dynamic workplace, opportunities for professional growth, and the chance to be part of an award-winning organization dedicated to excellence.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info
  • Job Identification 236651
  • Posting Date 09/03/2026, 05:38 PM
  • Locations 201 Foster St, Durham, NC, 27701, US (On-site)
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