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Marriott Operations Jobs in Raleigh, NC (NOW HIRING)

Marriott International

Front Desk Agent

Raleigh, NC · On-site

$13.75 - $17.50/hr

Whether processing operational needs, addressing guest requests, completing reports, delivering ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

White Lodging

Chief Engineer

Raleigh, NC

... Marriott properties, you'll lead a team of skilled maintenance professionals and own the full engineering and facilities function for a complex, high-volume hotel operation. We are hiring a Chief ...

Shri Hotels

General Manager

Raleigh, NC · On-site

... operational strategies that drive financial success by providing exceptional guest service Qualifications • Must be Marriott Qualified and have Marriott GM Experience

Concord Hospitality

Catering Sales Manager

Raleigh, NC

$50K - $65K/yr

Train, delegate, and guide staff to ensure smooth operation of events and service standards ... Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or ...

Shri Hotels

General Manager

Raleigh, NC · On-site

$75K/yr

Inspire your staff through leadership, vision, and operational strategies that drive financial ... Must be Marriott Qualified and have Marriott GM Experience About Company Shri Hotels is a leading ...

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Marriott Operations information

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How much do marriott operations jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for marriott operations in Raleigh, NC is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.61 per hour, depending on experience, location, and employer.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What job categories do people searching Marriott Operations jobs in Raleigh, NC look for? The top searched job categories for Marriott Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Marriott Operations jobs? Cities near Raleigh, NC with the most Marriott Operations job openings:
Marriott Operations jobs near you
Assistant General Manager | Durham Marriott City Center

Assistant General Manager | Durham Marriott City Center

Shaner Hotel Group

Durham, NC • On-site

Full-time

Re-posted 19 days ago

Job description


  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Focus on achievement of hotel financial goals / budget targets.
  • Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
  • Assist in developing long- and short-range financial objectives consistent with property objectives.
  • Ensure that all Shaner and franchise operating standards are followed.
  • Be accessible to guests and employees.
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
  • Handle guest complaints ensuring guest satisfaction.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Leads all aspects of employee performance to ensure productivity and a quality work environment.
  • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
  • Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
  • Other duties as assigned.

Responsibilities
The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.
Qualifications
  • Minimum of one year of management experience in the hospitality industry.
  • Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
  • High school graduate or equivalent; college degree in hospitality management or business preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of budget preparation and cost controls.
  • Working knowledge of all hotel departments.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to apply good judgment to carry out instructions.
  • Knowledgeable of the property management system.
  • Knowledge of local activities and attractions appropriate for clientele.

About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
About the Team
Shaner Hotels has an amazing opportunity at our Durham Marriott City Center, located in historic downtown Durham. We are connected to the 44,000 square foot Durham Convention Center and adjacent to the Carolina Theatre. Just minutes away from Duke University, this 190-room Marriott is a great place to begin your career within the hospitality industry.
Shaner logo

About Shaner

Sourced by ZipRecruiter

Shaner Hotels is a renowned hospitality management company that has established itself as a leader in the industry since its inception in 1979. With a rich history spanning over four decades, Shaner's unwavering commitment to excellence and its distinctive company culture have played a significant role in its success and growth. At the heart of Shaner Hotels' company culture are the founding principles set forth by its founder, Lance Shaner. These principles revolve around the philosophy of putting people first, creating lasting relationships with guests and employees, and fostering an environment of respect, trust, and integrity.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

State College, PA, US

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