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Marriott Operations Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

Chief Engineer

Raleigh, NC · On-site

This is a key leadership role responsible for all maintenance operations, compliance, and team ... Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or ...

Concord Hospitality

Banquet Prep Cook

Durham, NC · On-site

... smooth kitchen operations and contribute to the overall success of our hospitality team ... All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries ...

Concord Hospitality

Accounting Clerk

Raleigh, NC · On-site

$18 - $23/hr

... operations by managing guest billing, resolving inquiries, preparing receivables, and assisting ... Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or ...

Marriott North Charleston

Night Auditor - PT

Raleigh, NC · On-site

$17 - $19/hr

Employ operational and selling techniques to maximize occupancy levels and achieve the highest ... Previous experience as Night Auditor or Front Desk Agent in a brand hotel, preferably Marriott.

Shri Hotels

General Manager

Raleigh, NC · On-site

$55K - $75K/yr

Inspire your staff through leadership, vision, and operational strategies that drive financial ... Must be Marriott Qualified and have Marriott GM Experience About Company Shri Hotels is a leading ...

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How much do marriott operations jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for marriott operations in Raleigh, NC is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.61 per hour, depending on experience, location, and employer.

Is it hard to get hired by Marriott?

Getting hired for Marriott operations roles can be competitive, often requiring relevant experience in hospitality, customer service, or management. Candidates typically need to complete an application, pass interviews, and sometimes obtain certifications such as ServSafe or hospitality training. Strong communication skills and a flexible schedule can also improve chances of employment.

What is the 15-5 rule at Marriott?

The 15-5 rule at Marriott refers to a customer service guideline where employees aim to resolve guest issues within 15 minutes and follow up within 5 hours to ensure guest satisfaction. It emphasizes prompt response and effective communication as key skills for Marriott operations staff.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What do I get after working 25 years at Marriott?

After 25 years as a Marriott operations employee, you typically become eligible for long-term service recognition, which may include increased benefits, seniority status, and potential eligibility for retirement plans or pension options. Employees with extensive tenure often qualify for higher pay grades, additional vacation days, and other loyalty rewards depending on company policies.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the highest salary in Marriott?

The highest salary for a Marriott operations role can reach over $150,000 annually, typically for senior management positions such as General Manager or Regional Director. Compensation varies based on experience, location, and performance, often including bonuses and benefits.
What are popular job titles related to Marriott Operations jobs in Raleigh, NC? For Marriott Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Raleigh, NC look for? The top searched job categories for Marriott Operations jobs in Raleigh, NC are:
Marriott Operations jobs near you
General Manager - StudioRes By Marriott

General Manager - StudioRes By Marriott

Concord Hospitality

Raleigh, NC • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Concord Hospitality rating

7.1

Company rating: 7.1 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

22nd of 105 rated hotels

Job description

Common Oaks Lodging, a division of Concord Hospitality, is expanding! We will be seeking experienced hotel leaders for our StudioRes by Marriott locations nationwide.
As a Concord Leader you will be responsible to:
  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families

Key Responsibilities:
  • Oversee day-to-day operations, ensuring coverage, cleanliness, and property standards.
  • Analyze financial and operational performance data to drive results and decision-making. Ensure service programs are implemented and consistently executed to brand standards. Leverage market insights and property strengths to drive revenue through strategic selling and enhanced use of amenities.
  • Drive performance management, associate development, training delivery, and culture initiatives to support engagement and team performance.
  • Provide real-time coaching and feedback to leaders and associates on service and operations.
  • Monitor guest satisfaction metrics (GSS) and drive continuous improvement.
  • Manage labor and controllable costs to meet budget and profitability goals.
  • Deliver performance updates to ownership and leadership, including reporting and business reviews.

We are looking for hotel leaders who have:
  • 3+ years hotel management experience (extended stay preferred).
  • Experience with Revenue Management and LightSpeed.
  • Strong leadership, communication, and organizational skills.
  • Proven ability to hire, develop, and lead teams.
  • Performs effectively in fast-paced environments and under pressure.

Why Join Us?
At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:
  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Extensive training and career development opportunities

We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.
We are Concord!
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."
Pay Range: $65,000 - $75,000
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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