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Marriott Operations Jobs in Indiana (NOW HIRING)

Fairfield Carmel

Front Desk Agent

Carmel, IN · On-site

$13.50 - $17/hr

As a Front Desk Agent at Fairfield by Marriott Indianapolis Carmel, you are the first point of ... Uphold confidentiality and security of guest information and hotel operations. * Flexible ...

Fairfield Carmel

Front Desk Agent

Carmel, IN · On-site

$13.50 - $17/hr

As a Front Desk Agent at Fairfield by Marriott Indianapolis Carmel, you are the first point of ... Uphold confidentiality and security of guest information and hotel operations. * Flexible ...

Fairfield Carmel

Front Desk Agent

Carmel, IN

$14.25 - $18/hr

As a Front Desk Agent at Fairfield by Marriott Indianapolis Carmel, you are the first point of ... Uphold confidentiality and security of guest information and hotel operations. * Flexible ...

Fairfield Carmel

Front Desk Agent

Carmel, IN

$13.50 - $17/hr

As a Front Desk Agent at Fairfield by Marriott Indianapolis Carmel, you are the first point of ... Uphold confidentiality and security of guest information and hotel operations. * Flexible ...

Franchise Location

Banquet Supervisor

Indianapolis, IN · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... seamless operations - Coordinate with event planners, clients, and staff to meet specific event ...

JSK Hospitality LLC

General Manager

Elkhart, IN

$70K - $90K/yr

Courtyard by Marriott Position Overview We are seeking an experienced Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills ...

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Marriott Operations information

Is it hard to get hired by Marriott?

Getting hired for Marriott operations roles can be competitive, often requiring relevant experience in hospitality, customer service, or management. Candidates typically need to complete an application, pass interviews, and sometimes obtain certifications such as ServSafe or hospitality training. Strong communication skills and a flexible schedule can also improve chances of employment.

What is the 15-5 rule at Marriott?

The 15-5 rule at Marriott refers to a customer service guideline where employees aim to resolve guest issues within 15 minutes and follow up within 5 hours to ensure guest satisfaction. It emphasizes prompt response and effective communication as key skills for Marriott operations staff.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What do I get after working 25 years at Marriott?

After 25 years as a Marriott operations employee, you typically become eligible for long-term service recognition, which may include increased benefits, seniority status, and potential eligibility for retirement plans or pension options. Employees with extensive tenure often qualify for higher pay grades, additional vacation days, and other loyalty rewards depending on company policies.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the highest salary in Marriott?

The highest salary for a Marriott operations role can reach over $150,000 annually, typically for senior management positions such as General Manager or Regional Director. Compensation varies based on experience, location, and performance, often including bonuses and benefits.
What are popular job titles related to Marriott Operations jobs in Indiana? For Marriott Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Indiana look for? The top searched job categories for Marriott Operations jobs in Indiana are:
What cities in Indiana are hiring for Marriott Operations jobs? Cities in Indiana with the most Marriott Operations job openings:
Marriott Operations jobs near you

General Manager

SpringHill Suites by Marriott- Indianapolis Fishers

Indianapolis, IN

$95K - $115K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

The Hotel General Manager at the SpringHill Suites by Marriott - Indianapolis Fishers is responsible for overseeing the day-to-day operations of a select service and extended stay hotel, ensuring the highest levels of guest satisfaction, financial performance, and team engagement. This role requires a dynamic leader who is hands-on, collaborative, and inclusive, embodying Ivy Hospitality's core values. 

Pay Range: $95,000-$115,000 based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage (if applicable). 
  • Ensure compliance with brand standards and Ivy Hospitality policies. 
  • Monitor and manage daily financial performance, including budgeting, forecasting, and cost control. 
  • Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost saving strategies. 
  • Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and F&B staff. 
  • Foster a positive, inclusive, and collaborative work environment. 
  • Conduct regular performance reviews, provide coaching, and implement professional development plans. 
  • Ensure exceptional guest service standards are consistently met. 
  • Address and resolve guest complaints and issues promptly and effectively.
  • Monitor guest feedback and implement improvements to enhance guest satisfaction.
  • Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue. 
  • Participate in local market sales activities and community events to promote the hotel.
  • Analyze market trends and competitor performance to inform pricing and promotional strategies. 
  • Ensure the hotel complies with all local, state, and federal regulations.
  • Implement and monitor health and safety protocols to ensure a safe environment for guests and staff. 
  • Maintain accurate records and documentation as required by law and company policy.

Qualifications: 

  • Education: College of higher level education 
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. 
  • Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands. 
  • Proven leadership skills with the ability to inspire and motivate a diverse team.
  • Strong financial acumen and experience with budgeting, forecasting, and cost control.
  • Excellent communication and interpersonal skills. 
  • Ability to work collaboratively with sales, revenue, and other hotel departments.
  • Hands-on management style with a commitment to delivering high-quality guest experiences.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)

Financial Security & Peace of Mind

  • Basic Life Insurance & AD&D
  • Voluntary Life Insurance
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Critical Illness, Hospital Indemnity & Accident Plans
  • Pet Insurance
  • Eligible for 401(k) participation after 90 days of full-time employment.

Time to Recharge

  • Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

In accordance with company policy, Ivy Hospitality does not hire minors; all applicants must be 18 years or older.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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