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Marriott Operations Jobs in Indiana (NOW HIRING)

Marriott

General Manager

Elkhart, IN

... Marriott International, Inc. We are seeking an experienced Hotel General Manager to oversee the daily operations of our Courtyard Elkhart hotel. The ideal candidate will possess strong leadership ...

Marriott

Laundry Supervisor

Indianapolis, IN

... by Marriott International, Inc. We are seeking a dedicated and detail-oriented Laundry Supervisor to oversee the laundry operations at our property. This role is vital in ensuring the consistent ...

Marriott

Banquet Supervisor

Indianapolis, IN

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... seamless operations - Coordinate with event planners, clients, and staff to meet specific event ...

Marriott International

General Manager

Elkhart, IN · On-site

... Marriott International, Inc. We are seeking an experienced Hotel General Manager to oversee the daily operations of our Courtyard Elkhart hotel. The ideal candidate will possess strong leadership ...

Marriott

Night Auditor

Indianapolis, IN · On-site

$14.25 - $19/hr

... Marriott International, Inc. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift ...

Marriott

Night Auditor

Indianapolis, IN

$14.25 - $19/hr

... Marriott International, Inc. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift ...

Marriott International

Night Auditor

Indianapolis, IN · On-site

$14.25 - $19/hr

... Marriott International, Inc. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift ...

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Marriott Operations information

Is it hard to get hired by Marriott?

Getting hired for Marriott operations roles can be competitive, often requiring relevant experience in hospitality, customer service, or management. Candidates typically need to complete an application, pass interviews, and sometimes obtain certifications such as ServSafe or hospitality training. Strong communication skills and a flexible schedule can also improve chances of employment.

What is the 15-5 rule at Marriott?

The 15-5 rule at Marriott refers to a customer service guideline where employees aim to resolve guest issues within 15 minutes and follow up within 5 hours to ensure guest satisfaction. It emphasizes prompt response and effective communication as key skills for Marriott operations staff.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What do I get after working 25 years at Marriott?

After 25 years as a Marriott operations employee, you typically become eligible for long-term service recognition, which may include increased benefits, seniority status, and potential eligibility for retirement plans or pension options. Employees with extensive tenure often qualify for higher pay grades, additional vacation days, and other loyalty rewards depending on company policies.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the highest salary in Marriott?

The highest salary for a Marriott operations role can reach over $150,000 annually, typically for senior management positions such as General Manager or Regional Director. Compensation varies based on experience, location, and performance, often including bonuses and benefits.
What are popular job titles related to Marriott Operations jobs in Indiana? For Marriott Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Indiana look for? The top searched job categories for Marriott Operations jobs in Indiana are:
What cities in Indiana are hiring for Marriott Operations jobs? Cities in Indiana with the most Marriott Operations job openings:
Marriott Operations jobs near you
General Manager

General Manager

Marriott

Elkhart, IN

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,143 frontline employees who took The Breakroom Quiz

50th of 105 rated hotels

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, JSK Development, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are seeking an experienced Hotel General Manager to oversee the daily operations of our Courtyard Elkhart hotel. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a passion for delivering exceptional guest service. This role involves managing staff, ensuring operational efficiency, and maintaining high standards of guest satisfaction across all departments. The Hotel General Manager will be responsible for driving revenue, managing budgets, and fostering a positive work environment that aligns with our brand's commitment to excellence.
Key Responsibilities
Lead all hotel operations to deliver exceptional service and operational excellence
Drive guest satisfaction, resolve concerns, and build loyalty
Recruit, train, and develop high performing management and staff teams
Manage budgets, control costs, and optimize revenue and profitability
Oversee sales and marketing strategies to increase occupancy and bookings
Ensure compliance with all health, safety, and regulatory standards
Maintain property standards, cleanliness, and operational efficiency
Monitor performance metrics and report results to ownership or leadership
 
Benefits and Perks
Quarterly Bonus Potential
Paid Time Off
Hotel Discount Perks
Medical, Dental and Vision Health Insurance
Employee Assistance Program (EAP)
 
Join One of Northern Indiana's Leading Hospitality Groups
We are a rapidly expanding hospitality group in Northern Indiana, operating Marriott, Hilton, and IHG brands. With new properties in Kentucky and Mishawaka, we offer numerous opportunities for growth. If you're passionate about service and career development, we promote from within and invest in our people-so you can build your future with us.
JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
 
Qualifications
Previous Hotel Management experience required.
Experience managing all aspects of hotel operations, including front office, housekeeping, food and beverage, and sales.
Strong leadership skills, with the ability to inspire, motivate, and manage a diverse team.
Extensive knowledge of revenue management, budgeting, human resources, and guest services operations.
Excellent customer service skills with a focus on guest relations and satisfaction.
Familiarity with hotel management software systems, front desk operations, night audit procedures, and multi-line phone systems.
Exceptional communication skills including phone etiquette and professional demeanor.
This position offers an opportunity to lead an amazing team within a thriving hospitality setting dedicated to providing memorable guest experiences through outstanding service.
 
Salary Position with potential for bonus. Health Insurance. Paid Time Off. $70,000-$85,000

This company is an equal opportunity employer.

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