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Marriott Operations Jobs in Indiana (NOW HIRING)

Marriott

Director of Front Office

Indianapolis, IN · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... As the face behind the guest experience, you'll oversee all Front Office operations, inspire an ...

Marriott Vacations Worldwide

Prep Cook

Saint John, IN · On-site

$22.40/hr

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the ... operations running smoothly. Maintains up-to-date knowledge of company food safety programs.

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Marriott Operations information

What is Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are popular job titles related to Marriott Operations jobs in Indiana?

For Marriott Operations jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Marriott Operations jobs in Indiana look for?

The top searched job categories for Marriott Operations jobs in Indiana are:

What cities in Indiana are hiring for Marriott Operations jobs?

Cities in Indiana with the most Marriott Operations job openings:

Marriott Operations jobs near you

Director of Front Office

Marriott

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

54th of 107 rated hotels

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Join Our Team as Director of Front Office!
 
Lead the Experience. Inspire the Team. Make Every Stay Memorable.
 
Are you a hospitality leader who thrives on creating exceptional guest experiences, developing high-performing teams, and driving results? If so, we want you to bring your passion and energy to our hotel as our Director of Front Office!
 
As the face behind the guest experience, you'll oversee all Front Office operations, inspire an outstanding team, and help create unforgettable stays from check-in to checkout. You'll play a key role in shaping our hotel culture, elevating guest satisfaction, and driving operational excellence while keeping an eye on financial performance and growth.
 
What You'll Do
 
  • Guest Experience Champion
Create memorable moments for every guest by ensuring exceptional service, resolving concerns with confidence and care, and maintaining the highest standards of hospitality and brand excellence.
 
  • Front Office Leader
Oversee all Front Office operations, including guest arrivals and departures, room inventory management, service standards, and daily operational execution. You'll keep everything running seamlessly while delivering an outstanding guest experience.
 
  • Team Builder & Mentor
Recruit, train, coach, and inspire a talented team of hospitality professionals. Recognize achievements, provide meaningful feedback, and foster a positive culture where team members can learn, grow, and succeed.
 
  • Revenue & Performance Driver
Partner with hotel leadership to maximize room revenue through strategic upselling, promotional initiatives, and operational efficiencies. Monitor key metrics and help drive profitability while maintaining service excellence.
 
  • Problem Solver & Decision Maker
Lead with confidence in fast-paced environments, tackle challenges head-on, and serve as a key resource during critical situations. Participate in Manager on Duty rotations and contribute to special projects that help move the hotel forward.
 
  • Operational Expert
Ensure compliance with hotel policies and brand standards, manage departmental budgets, oversee reporting and analytics, and continuously identify opportunities to improve performance and guest satisfaction.
 
 
Why You'll Love Working Here
 
We believe our team members deserve the same exceptional experience we provide our guests.
 
Full-time team members are eligible for a comprehensive benefits package, including:
Daily Pay - Get paid when you need it! Ask your recruiter for details.
Medical, Dental & Vision Coverage
Short-Term & Long-Term Disability Insurance
Life and AD&D Insurance
Paid Time Off (PTO)
Employee Assistance Program (EAP)
401(k) Retirement Savings Plan
 
Ready to Take Center Stage?
If you're a passionate hospitality professional who loves leading teams, creating remarkable guest experiences, and making a lasting impact, we'd love to meet you. Join us and help shape the moments our guests will remember long after they check out.
 
Apply today and bring your leadership, energy, and hospitality expertise to our team!
 
 

This company is an equal opportunity employer.

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