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Marriott Operations Jobs in Indiana (NOW HIRING)

White Lodging

Accounting Coordinator

West Lafayette, IN

$19.50 - $25.25/hr

RESPONSIBILITIES Assists the General Manager in maintaining a strong accounting & operational ... The franchisee is a separate company and a separate employer from Marriott International, Inc. and ...

White Lodging

Director of Restaurants

Indianapolis, IN · On-site

JW Marriott Indianapolis Summary: Who We Are White Lodging develops and operates a portfolio of ... Maintain accountability for outlet operations, performance metrics, and Balanced Scorecard results ...

White Lodging

Dishwasher/Kitchen Steward

Indianapolis, IN · On-site

$13.75 - $17.25/hr

Marriott Indianapolis Summary: Who We Are White Lodging develops and operates a portfolio of award ... As a Dishwasher, you will help ensure smooth kitchen operations by maintaining cleanliness ...

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Marriott Operations information

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What are popular job titles related to Marriott Operations jobs in Indiana? For Marriott Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Indiana look for? The top searched job categories for Marriott Operations jobs in Indiana are:
What cities in Indiana are hiring for Marriott Operations jobs? Cities in Indiana with the most Marriott Operations job openings:
Marriott Operations jobs near you

Director of Development / Regional General Manager

The Ghoman Group

Indianapolis, IN

Full-time

Posted 4 days ago

Job description

Director of Development / Regional Manager (Hospitality – Marriott Experience Required)

Company: Ghoman Hotels & Resorts
Location: Indianapolis – 201 N Illinois St, Indianapolis, IN 46204, United States
Reports To: Ownership / CEO

*Contact Person - Mr. Alex

*Contact Number - 3176009820

Job Summary

Ghoman Hotels & Resorts is seeking an experienced Vice President / Regional Manager to oversee multi-property hotel operations. The role is responsible for driving financial performance, operational excellence, and ensuring full compliance with Marriott International brand standards. The ideal candidate will bring strong leadership, proven multi-unit management experience, and a deep understanding of Marriott systems and culture.

Key Responsibilities

Regional Leadership

  • Oversee operations of multiple Marriott-branded hotel properties
  • Lead and support General Managers to achieve operational and financial targets
  • Ensure consistent execution of Marriott brand standards across all locations

Financial Performance

  • Drive revenue growth, profitability (GOP/NOI), and market share
  • Manage P&L, budgets, forecasting, and cost controls
  • Identify opportunities to improve asset performance

Brand Compliance & Quality Assurance

  • Ensure all properties meet or exceed Marriott QA audit standards
  • Maintain brand consistency in service, design, and guest experience
  • Coordinate with Marriott brand teams on inspections and property improvements

Operations Management

  • Oversee daily hotel operations across all departments
  • Implement best practices to improve efficiency and service delivery
  • Resolve escalated operational issues promptly

Business Development

  • Support new hotel development, acquisitions, and brand conversions
  • Assist ownership in strategic planning and growth initiatives
  • Strengthen market positioning and competitive advantage

Team Leadership & Development

  • Recruit, mentor, and develop General Managers and leadership teams
  • Drive performance management and succession planning
  • Foster a culture aligned with Marriott service excellence

Compliance & Risk Management

  • Ensure adherence to company policies, legal regulations, and safety standards
  • Identify and mitigate operational and financial risks
Qualifications
  • Mandatory: Proven experience working with Marriott International branded hotels
  • 10–15+ years of hospitality leadership experience, including multi-property oversight
  • Strong experience with Marriott brand standards, QA audits, and systems
  • Demonstrated financial expertise with full P&L responsibility
  • Bachelor’s degree required; MBA or Hospitality degree preferred
Key Skills
  • Marriott Brand Expertise
  • Multi-Property Operations Management
  • Financial & Asset Management
  • Leadership & Team Development
  • Strategic Planning & Growth
  • Guest Experience Optimization
Performance Metrics
  • RevPAR Index & Market Share
  • GOP / NOI Growth
  • Marriott QA Audit Scores
  • Guest Satisfaction Scores
  • Employee Retention & Team Performance