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Marketplace Operations Manager Jobs in Michigan (NOW HIRING)

Nino Salvaggio International Marketplace

Floral Manager

MI · On-site

$47K - $60K/yr

Work with General Manager and the Director of Operations to determine the variety and quantity of ... At Nino Salvaggio International Marketplace, it's Family. From the actual Salvaggio family that ...

Auto Hauler Exchange

Product Manager

Rochester, MI · On-site

The Product Manager is responsible for defining, building, launching, and optimizing software ... marketplaces, and operational bottlenecks affecting the movement of vehicles across North America.

Sports Clips

Licensed Assistant Salon Manager

Caledonia, MI · On-site

$60K - $70K/yr

Assistant Manager - Sport Clips Haircuts Sport Clips of Caledonia Location: 1831 Marketplace Drive ... Partner with the Store Manager on daily operations and leadership * Coach and develop stylists to ...

Sports Clips

Licensed Salon Manager

Caledonia, MI · On-site

$55K - $65K/yr

... 1831 Marketplace Drive, SE, Caledonia, MI 49316 Full-Time • Cosmetology or Barber License ... Scheduling, inventory, and salon operations * Creating a consistent and high-quality client ...

M&K Truck Centers

ECommerce Manager

Byron Center, MI · On-site

Our commitment to operational excellence and customer service is what drives our continued growth ... Partner with agency on marketplace growth and advertising Product Feeds & Google Merchant Center

Nino Salvaggio International Marketplace

$50K - $60K/yr

Works with Dept. Manager* and/or GM and the Director of Operations to determine the variety and ... Follows and ensures compliance with all Nino Salvaggio International Marketplace safety and food ...

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Marketplace Operations Manager information

What is a marketplace operations manager?

A Marketplace Operations Manager is responsible for overseeing the daily operations and performance of an online marketplace, ensuring smooth transactions between buyers and sellers. They manage processes like onboarding sellers, monitoring product listings, resolving disputes, and optimizing customer satisfaction. Their role often involves analyzing data to improve marketplace efficiency, coordinating with cross-functional teams, and implementing strategies to drive growth. This position is vital in maintaining the integrity and success of the marketplace platform.

What are the key skills and qualifications needed to thrive as a marketplace operations manager?

To thrive as a Marketplace Operations Manager, you need strong analytical skills, experience in operations management, and a background in business or supply chain, often supported by a relevant degree. Familiarity with marketplace platforms, order management systems, and analytics tools like Excel or SQL is typically required. Excellent problem-solving, communication, and leadership skills set top performers apart in this role. These competencies are crucial for optimizing processes, ensuring seamless transactions, and driving the overall success of the marketplace.

What are some common challenges marketplace operations managers face when balancing the needs of buyers and sellers?

Marketplace Operations Managers often encounter the challenge of ensuring a seamless experience for both buyers and sellers, whose interests may sometimes conflict. They must address issues such as order disputes, pricing discrepancies, and fulfillment delays while maintaining trust and satisfaction on both sides. Effective communication, strong problem-solving skills, and data-driven decision-making are essential to balance these needs and keep the marketplace running smoothly. Collaboration with customer support, product, and analytics teams is also key to identifying pain points and implementing scalable solutions.

What is the difference between Marketplace Operations Manager vs Marketplace Analyst?

AspectMarketplace Operations ManagerMarketplace Analyst
ResponsibilitiesOversees platform performance, manages seller relationships, and ensures smooth operationsAnalyzes marketplace data, identifies trends, and provides insights for optimization
Required SkillsOperational management, communication, problem-solvingData analysis, reporting, analytical skills
Work EnvironmentCross-functional teams, vendor interactions, strategic planningData-driven environment, reporting tools, market research
Common UsageUsed by companies managing online marketplaces to oversee daily operationsUsed by analysts to interpret marketplace data and inform decisions

The Marketplace Operations Manager focuses on managing the overall platform performance and seller relationships, ensuring smooth daily operations. In contrast, the Marketplace Analyst concentrates on analyzing data to identify trends and opportunities for optimization. Both roles require analytical skills, but their core functions differ in scope and focus.

What are popular job titles related to Marketplace Operations Manager jobs in Michigan?

For Marketplace Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Marketplace Operations Manager jobs in Michigan look for?

The top searched job categories for Marketplace Operations Manager jobs in Michigan are:

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Cities in Michigan with the most Marketplace Operations Manager job openings:

Marketplace Operations Manager jobs near you

Director, eCommerce

Appearance Technology Group

Farmington, MI • On-site

Full-time

Re-posted yesterday

Job description

Description:

POSITION SUMMARY:

We are seeking a strategic and results-driven Ecommerce Director to lead and grow our established online sales channels, with a primary focus on Amazon and Shopify. This role will be responsible for further developing and executing existing ecommerce strategies that drive revenue growth, improve customer experience, optimize marketplace performance, and expand our presence across emerging digital sales platforms including Walmart.com, TikTok Shop, and other relevant marketplaces.

The Ecommerce Director will work cross-functionally with marketing, operations, customer service, and external agency partners to maximize online performance and brand visibility.


This role can be located in either Farmington, MI or Santa Clarita, CA.


KEY RESPONSIBILITIES:

  • Ecommerce Strategy & Growth
  • Further develop and execute the company’s overall ecommerce strategy to drive online sales growth and profitability.
  • Identify and evaluate new ecommerce opportunities and emerging marketplaces including Walmart.com, TikTok Shop, and other relevant channels.
  • Create growth plans for expanding digital sales across multiple platforms while maintaining brand consistency.
  • Amazon Marketplace Management
  • Oversee Amazon sales performance, product listings, SEO, pricing, promotions, inventory health, and customer experience.
  • Collaborate with third-party Amazon advertising and media partners to manage ad spend, optimize campaigns, improve ROAS, TACOS, and other key metrics to increase marketplace visibility.
  • Monitor Amazon analytics, trends, and competitive activity to identify opportunities and risks.
  • Ensure compliance with Amazon policies and best practices.
  • Shopify & Direct-to-Consumer Operations
  • Manage and optimize the Shopify website experience including merchandising, product launches, promotions, content updates, and conversion optimization.
  • Partner with marketing teams to improve traffic, customer acquisition, retention, and email/SMS marketing initiatives.
  • Analyze customer behavior and website performance metrics to improve user experience and conversion rates.
  • Analytics & Reporting
  • Track and report key ecommerce KPIs including revenue, conversion rates, traffic, ROAS, TACOS, customer acquisition cost, and marketplace performance.
  • Use data-driven insights to make strategic recommendations and improve channel performance.
  • Develop forecasting and budgeting plans for ecommerce initiatives and advertising investments.
  • Management & Leadership
  • Lead a team who focuses on day-to-day management and optimization of Amazon Seller/Vendor Central and Shopify storefront operations.
  • Serve as a key member of the ATG leadership team.
  • Mentor and develop team to continue to focus on customers, grow channel, and make analytical decisions.
  • Cross-Functional Leadership
  • Work closely with operations and supply chain teams to support inventory planning and fulfillment performance.
  • Coordinate with creative and marketing teams to ensure cohesive branding and promotional execution across all ecommerce platforms.
  • Manage relationships with external vendors, agencies, and platform representatives.
Requirements:

QUALIFICATIONS

  • Bachelor’s degree in Marketing, Business, Ecommerce, or related field preferred.
  • 5+ years of ecommerce leadership experience with significant focus on Amazon and web sales.
  • Strong understanding of Amazon advertising, marketplace management, and ecommerce analytics.
  • Experience working with third-party agencies or partners managing Amazon ad spend and digital marketplace advertising.
  • Familiarity with Walmart Marketplace, TikTok Shop, and other emerging ecommerce platforms.
  • Proficiency with ecommerce analytics tools, reporting platforms, and Shopify ecosystem apps.
  • Strong leadership, communication, project management, and organizational skills.
  • Highly strategic and analytical with a results-oriented mindset.

PREFERRED SKILLS

  • Experience scaling multi-channel ecommerce businesses.
  • Knowledge of SEO, paid media, conversion rate optimization, and digital merchandising.
  • Ability to thrive in a fast-paced, growth-oriented environment.