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Marijuana Call Center Jobs (NOW HIRING)

CUSTOMER CONNEXX LLC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

Our Call Center Agents provide services to create or service existing client orders to create ... Required to undergo pre-employment background screening and drug test (we do not test for marijuana)

ARCA RECYCLING INC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

Our Call Center Agents provide services to create or service existing client orders to create ... Required to undergo pre-employment background screening and drug test (we do not test for marijuana)

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Marijuana Call Center information

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$10

$17

$25

How much do marijuana call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for marijuana call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Marijuana Call Center?

A Marijuana Call Center is a customer service facility that handles inquiries, orders, support, and information requests related to cannabis products and services. These centers are often operated by dispensaries, delivery services, or cannabis brands to assist customers with product recommendations, order tracking, and compliance questions. Staff at marijuana call centers are trained to provide accurate information in accordance with local and state regulations. They play a vital role in ensuring customers have a positive experience while navigating the legal cannabis market.

What is the difference between Marijuana Call Center vs Marijuana Dispensary Agent?

AspectMarijuana Call CenterMarijuana Dispensary Agent
CredentialsCustomer service experience, knowledge of cannabis lawsCustomer service, sales skills, possibly state-specific certifications
Work EnvironmentCall center setting, remote or office-basedDispensary location, in-person customer interactions
Employer & Industry UsageCannabis companies, service providersDispensaries, retail cannabis outlets
Search & Comparison IntentUnderstanding roles in cannabis customer supportWorking directly with customers in dispensaries

Marijuana Call Center roles focus on providing support and information via phone or online, often remotely, while Marijuana Dispensary Agents work directly with customers in retail locations. Both roles require knowledge of cannabis products and laws but differ in work environment and daily tasks.

What are the key skills and qualifications needed to thrive as a Marijuana Call Center Representative, and why are they important?

To thrive as a Marijuana Call Center Representative, you need knowledge of cannabis products, excellent customer service skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is typically required. Outstanding communication, patience, and problem-solving abilities help representatives handle inquiries and resolve customer issues effectively. These skills ensure compliance with regulations, build customer trust, and contribute to the efficient operation of the call center.

What are some common challenges faced in a marijuana call center role, and how can they be managed?

Working in a marijuana call center often involves navigating complex regulations and providing accurate information to customers who may have varying levels of knowledge about cannabis products. Agents must stay up-to-date on state laws, product details, and compliance requirements, which can change frequently. Additionally, callers may have sensitive health-related questions or concerns, requiring a high level of professionalism and empathy. Strong communication skills, ongoing training, and support from knowledgeable supervisors help team members address these challenges effectively.
More about Marijuana Call Center jobs
What job categories do people searching Marijuana Call Center jobs look for? The top searched job categories for Marijuana Call Center jobs are:
Marijuana Call Center jobs near you
Infographic showing various Marijuana Call Center job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Lead

Call Center Lead

Morton Comprehensive Health Services

Tulsa, OK • On-site

Full-time

Posted 6 days ago

Job description

  • Ensure call center staff are fully trained in all aspects of scheduling for the various service disciplines in courteous and professional manner.
  • Assists Front Office Billing Director with hiring of Call Center Representatives.
  • Be a contact for Call Center staff regarding Morton policies and procedures as well as Front Office policy and procedures as it relates to their job duties.
  • Assists Front Office Director with updates in Call Center training manuals, reference materials, and department staff daily/monthly schedule.
  • Motivate the Call Center team to achieve performance goals, deliver high quality customer service and to prevent problematic mistakes or issues.
  • Assists with patient transportation scheduling and driver dispatch.
  • Monitors call queues to ensure calls are being answered timely by Call Center representatives and they are managing their time effectively.
  • Compiles weekly/monthly call reports for Call Center representatives to analyze their performance levels.
  • Set team performance goals.

Job Qualifications:

  • High School Diploma / GED required.
  • Previous call center experience required
  • 2-3 Years of work experience at Morton Comprehensive Health Services preferred
    • Associates degree preferred.
    • Bilingual English/Spanish preferred.
    • Ability to work in a fast-paced environment.
    • Proficiency with Microsoft Office products – Outlook, Excel, and Word.
    • Know commonly used concepts, practices, and procedures in an ambulatory health center environment.
    • Proper phone etiquette knowledge and skills.
    • Ability to work independently as well as part of a team.
    • Demonstrated ability to work effectively with staff and the public.
    • Good oral and written communication skills.
    • Ability to multi-task and manage multiple projects
    • Professional appearance and demeanor
    • Required to maintain a high level of confidentiality.
      This position has been deemed a” Safety-Sensitive” position; therefore, Morton reserves the right to refuse to hire an applicant or may terminate an employee in a “Safety-Sensitive Position” who tests positive for medical marijuana even if he/she has a valid medical marijuana license.