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Marijuana Call Center Jobs (NOW HIRING)

Family & Children's Services

Call Center Specialist I

Tulsa, OK · On-site

$14.50 - $18.25/hr

job summary: The Call Center Specialist I serves as the first point of contact for individuals ... Marijuana is one of the substances included in the drug panel screening. Possession of a medical ...

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CUSTOMER CONNEXX LLC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Call Center Agents provide services to create or service existing client orders to create ... Required to undergo pre-employment background screening and drug test (we do not test for marijuana)

ARCA RECYCLING INC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Call Center Agents provide services to create or service existing client orders to create ... Required to undergo pre-employment background screening and drug test (we do not test for marijuana)

Sunshine Behavioral Health

Call Center Representative

Denver, CO · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... performance Call Center team in Cherry Creek, Colorado . If you're competitive, persuasive ... Successful completion of a pre-employment background and drug screen (including THC/marijuana) is ...

Sunshine Behavioral Health

Call Center Representative

Denver, CO · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... performance Call Center team in Cherry Creek, Colorado . If you're competitive, persuasive ... Successful completion of a pre-employment background and drug screen (including THC/marijuana) is ...

Sunshine Behavioral Health

Call Center Representative

Denver, CO · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... performance Call Center team in Cherry Creek, Colorado . If you're competitive, persuasive ... Successful completion of a pre-employment background and drug screen (including THC/marijuana) is ...

Lincoln Recovery

Call Center Representative

Denver, CO · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... performance Call Center team in Cherry Creek, Colorado. If you're competitive, persuasive ... marijuana) is required. If you want a role where you compete, you convert, you grow, your work ...

MSGCU

PartTime Call Center

Yorktown, VA · On-site

$14.25 - $17.75/hr

Safety Sensitive position that requires pre-employment, random and annual drug and alcohol testing (including marijuana testing). * Comply with the requirements of AmSpec D&A Policy. * Pass an annual ...

MSGCU

PartTime Call Center

Pasadena, TX · On-site

$13.75 - $17.25/hr

Safety Sensitive position that requires pre-employment, random and annual drug and alcohol testing (including marijuana testing). * Comply with the requirements of AmSpec D&A Policy. * Pass an annual ...

MSGCU

PartTime Call Center

Glen Burnie, MD · On-site

$15.75 - $19.75/hr

Safety Sensitive position that requires pre-employment, random and annual drug and alcohol testing (including marijuana testing). * Comply with the requirements of AmSpec D&A Policy. * Pass an annual ...

MSGCU

PartTime Call Center

Gonzales, LA · On-site

$13.75 - $17.25/hr

Safety Sensitive position that requires pre-employment, random and annual drug and alcohol testing (including marijuana testing). * Comply with the requirements of AmSpec D&A Policy. * Pass an annual ...

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Marijuana Call Center information

See salary details

$10

$17

$25

How much do marijuana call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for marijuana call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a marijuana call center?

A Marijuana Call Center is a customer service facility that handles inquiries, orders, support, and information requests related to cannabis products and services. These centers are often operated by dispensaries, delivery services, or cannabis brands to assist customers with product recommendations, order tracking, and compliance questions. Staff at marijuana call centers are trained to provide accurate information in accordance with local and state regulations. They play a vital role in ensuring customers have a positive experience while navigating the legal cannabis market.

What are the key skills and qualifications needed to thrive as a marijuana call center representative, and why are they important?

To thrive as a Marijuana Call Center Representative, you need knowledge of cannabis products, excellent customer service skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is typically required. Outstanding communication, patience, and problem-solving abilities help representatives handle inquiries and resolve customer issues effectively. These skills ensure compliance with regulations, build customer trust, and contribute to the efficient operation of the call center.

What are some common challenges faced in a marijuana call center role, and how can they be managed?

Working in a marijuana call center often involves navigating complex regulations and providing accurate information to customers who may have varying levels of knowledge about cannabis products. Agents must stay up-to-date on state laws, product details, and compliance requirements, which can change frequently. Additionally, callers may have sensitive health-related questions or concerns, requiring a high level of professionalism and empathy. Strong communication skills, ongoing training, and support from knowledgeable supervisors help team members address these challenges effectively.

What is the difference between Marijuana Call Center vs Marijuana Dispensary Agent?

AspectMarijuana Call CenterMarijuana Dispensary Agent
CredentialsCustomer service experience, knowledge of cannabis lawsCustomer service, sales skills, possibly state-specific certifications
Work EnvironmentCall center setting, remote or office-basedDispensary location, in-person customer interactions
Employer & Industry UsageCannabis companies, service providersDispensaries, retail cannabis outlets
Search & Comparison IntentUnderstanding roles in cannabis customer supportWorking directly with customers in dispensaries

Marijuana Call Center roles focus on providing support and information via phone or online, often remotely, while Marijuana Dispensary Agents work directly with customers in retail locations. Both roles require knowledge of cannabis products and laws but differ in work environment and daily tasks.

More about Marijuana Call Center jobs

What job categories do people searching Marijuana Call Center jobs look for?

The top searched job categories for Marijuana Call Center jobs are:

Marijuana Call Center jobs near you
Infographic showing various Marijuana Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist I

Family & Children's Services

Tulsa, OK • Hybrid

$14.75 - $18.50/hr

Full-time

Posted 4 days ago

Job description

job summary:

The Call Center Specialist I serves as the first point of contact for individuals seeking services and for current clients of the agency. This role is responsible for answering incoming calls, providing accurate information, connecting callers to appropriate departments or team members, such as Call Center Specialists II for client registration, and supporting current clients with questions related to their ongoing care.

The Call Center Specialist I plays a vital role in creating a welcoming, supportive experience for all callers while ensuring efficient communication and coordination across programs and clinicians.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:    

  • Answer and manage incoming calls in a professional, courteous, and timely manner
  • Route new clients to the Client Registration, Call Center Spec. II, department and provide general information about services
  • Assist current clients with connecting to their clinicians, care teams, and program staff
  • Provide information about agency programs, appointments, and available resources
  • Respond to client questions and concerns with empathy, professionalism, and discretion
  • Accurately document interactions in the appropriate systems as required
  • Ensure confidentiality and compliance with HIPAA and agency policies
  • Support a positive client experience by demonstrating patience, active listening, and problem-solving skills
  • Collaborate with internal departments to ensure smooth communication and follow-up

QUALIFICATIONS

EDUCATION:

  • Must be a high school graduate or have HS equivalent

EXPERIENCE:

  • Prior customer service, call center, and healthcare experience preferred.

PERFORMANCE COMPETENCIES: 

  • Communication
  • Decision Making
  • Engagement
  • Initiative and Accountability
  • Interpersonal
  • Learning
  • Organizational Alignment
  • Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

  • Strong verbal communication and active listening skills.
  • Accurate data entry and documentation skills.
  • Handle high call volumes efficiently.
  • Ability to assess caller needs and route appropriately.
  • Remain calm and professional when speaking with individuals who may be in distress.
  • Basic computer skills and ability to navigate multiple systems.
  • Understanding of confidentiality standards.
  • Build rapport quickly and provide empathetic support.

CERTIFICATIONS/LICENSES:

  • ODMHSAS Case Manager I Certification, completed within 60 days of eligibility.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act.  Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing.  Marijuana is one of the substances included in the drug panel screening.  Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

Work Environment

This position operates in a hybrid work environment, with required in-office work Tuesday through Thursday and remote work on designated days as approved by the agency. The schedule may be adjusted based on organizational needs.

The role requires extended periods of phone and computer use. When working remotely, the employee must maintain a private, secure workspace to ensure client confidentiality and compliance with HIPAA and agency policies. Reliable high-speed internet access and the ability to work independently while maintaining productivity and responsiveness are required.

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