Support Analyst
Irving, TX · On-site
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications ... various teams to manage incidents and ensure adherence to service level agreements.
Support Analyst
Irving, TX · On-site
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications ... various teams to manage incidents and ensure adherence to service level agreements.
... and analytics to meet client reporting needs. * Support client and data conversion teams in ... Provide end-user training on Workday functionality and help with change management. * Troubleshoot ...
... and analytics to meet client reporting needs. * Support client and data conversion teams in ... Provide end-user training on Workday functionality and help with change management. * Troubleshoot ...
Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Job Details We are looking for a Technical Support Analyst to join our ...
Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Job Details We are looking for a Technical Support Analyst to join our ...
About the Role Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional ...
About the Role Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional ...
Manage or coordinate work of IT analysts, configurators, and integration specialists supporting the Workday FINS portfolio. * Provide mentorship, work direction, and performance input for direct or ...
Manage or coordinate work of IT analysts, configurators, and integration specialists supporting the Workday FINS portfolio. * Provide mentorship, work direction, and performance input for direct or ...
Workday Finance-Accounting Systems Manager
Austin, TX · On-site
$113K - $153K/yr
Bringingcutting-edgetechnology and top-tier human support together, we connect clients with ... Analyze current accounting processes andidentifyopportunities for automation, efficiency gains, and ...
Workday Finance-Accounting Systems Manager
Austin, TX · On-site
$113K - $153K/yr
Bringingcutting-edgetechnology and top-tier human support together, we connect clients with ... Analyze current accounting processes andidentifyopportunities for automation, efficiency gains, and ...
Technical Support Analyst
Plano, TX · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Mandatory Skills Communication Skills Understanding and applying Active ...
Technical Support Analyst
Plano, TX · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Mandatory Skills Communication Skills Understanding and applying Active ...
... and analytics to meet client reporting needs. * Support client and data conversion teams in ... Provide end-user training on Workday functionality and help with change management. * Troubleshoot ...
... and analytics to meet client reporting needs. * Support client and data conversion teams in ... Provide end-user training on Workday functionality and help with change management. * Troubleshoot ...
... and analytics to meet client reporting needs. * Support client and data conversion teams in ... Provide end-user training on Workday functionality and help with change management. * Troubleshoot ...
... and analytics to meet client reporting needs. * Support client and data conversion teams in ... Provide end-user training on Workday functionality and help with change management. * Troubleshoot ...
Manage or coordinate work of IT analysts, configurators, and integration specialists supporting the Workday FINS portfolio. * Provide mentorship, work direction, and performance input for direct or ...
Quick apply
Manage or coordinate work of IT analysts, configurators, and integration specialists supporting the Workday FINS portfolio. * Provide mentorship, work direction, and performance input for direct or ...
Technical Support Analyst
Dallas, TX · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Job Details Provide both reactive and proactive assistance to all ...
Technical Support Analyst
Dallas, TX · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Job Details Provide both reactive and proactive assistance to all ...
... and analytics to meet client reporting needs. * Support client and data conversion teams in ... Provide end-user training on Workday functionality and help with change management. * Troubleshoot ...
... and analytics to meet client reporting needs. * Support client and data conversion teams in ... Provide end-user training on Workday functionality and help with change management. * Troubleshoot ...
Manage or coordinate work of IT analysts, configurators, and integration specialists supporting the Workday FINS portfolio. * Provide mentorship, work direction, and performance input for direct or ...
Manage or coordinate work of IT analysts, configurators, and integration specialists supporting the Workday FINS portfolio. * Provide mentorship, work direction, and performance input for direct or ...
Application Development Project Management Quality Assurance Business/Systems Analysis ... PCI, SOX, HIPAA) Technical Support Analyst Mandatory Skills Familiarity with network ...
Application Development Project Management Quality Assurance Business/Systems Analysis ... PCI, SOX, HIPAA) Technical Support Analyst Mandatory Skills Familiarity with network ...
Technical Support Analyst
Plano, TX · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...
Technical Support Analyst
Plano, TX · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...
HRIS Analyst
Houston, TX · On-site
... management standards * Support tenant maintenance activities during Workday's bi-annual release ... Excellent analytical, problem-solving, and communication skills * Ability to manage multiple ...
HRIS Analyst
Houston, TX · On-site
... management standards * Support tenant maintenance activities during Workday's bi-annual release ... Excellent analytical, problem-solving, and communication skills * Ability to manage multiple ...
Application Support Analyst
Houston, TX · On-site
Job Title- Application Support Analyst - Marketing & Sales (AMS) Location- Houston, TX, United ... AMS support exposure (incidents, change, problem management) ✔ Strong communication and ...
Application Support Analyst
Houston, TX · On-site
Job Title- Application Support Analyst - Marketing & Sales (AMS) Location- Houston, TX, United ... AMS support exposure (incidents, change, problem management) ✔ Strong communication and ...
Workday Configuration Analyst
Houston, TX · On-site +1
Workday Configuration Analyst KBR is looking for a Workday Configuration Analyst to report to the ... User Support & Training * Manage the Workday Help support queue as Tier 2 support; triage ...
Workday Configuration Analyst
Houston, TX · On-site +1
Workday Configuration Analyst KBR is looking for a Workday Configuration Analyst to report to the ... User Support & Training * Manage the Workday Help support queue as Tier 2 support; triage ...
About the Role Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional ...
About the Role Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional ...
HRIS Analyst
Houston, TX · On-site
... management standards * Support tenant maintenance activities during Workday's bi-annual release ... Excellent analytical, problem-solving, and communication skills * Ability to manage multiple ...
HRIS Analyst
Houston, TX · On-site
... management standards * Support tenant maintenance activities during Workday's bi-annual release ... Excellent analytical, problem-solving, and communication skills * Ability to manage multiple ...
Manager Workday Support Analyst information
What is a Manager Workday Support Analyst?
A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.
What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst?
To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.
What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?
As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.
What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?
| Aspect | Manager Workday Support Analyst | Workday Support Analyst |
|---|---|---|
| Certifications | Workday certifications, support experience | Workday certifications, support experience |
| Work Environment | Leads support teams, manages escalations | Provides support, troubleshooting, user assistance |
| Employer & Industry Usage | Used in HR and finance departments, often in larger organizations | Common in HRIS teams across industries |
| Search & Comparison Intent | Understanding managerial support roles in Workday | Entry to mid-level support roles in Workday |
The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.
What are the most commonly searched types of Workday Support Analyst jobs in Texas?
The most popular types of Workday Support Analyst jobs in Texas are:
What are popular job titles related to Manager Workday Support Analyst jobs in Texas?
For Manager Workday Support Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Manager Workday Support Analyst jobs in Texas look for?
The top searched job categories for Manager Workday Support Analyst jobs in Texas are:
What cities in Texas are hiring for Manager Workday Support Analyst jobs?
Cities in Texas with the most Manager Workday Support Analyst job openings:
Job description
Job Summary:
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications and automating tasks. The role involves utilizing shell scripting, SQL queries, and coordinating with various teams to manage incidents and ensure adherence to service level agreements.
Responsibilities:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Desing and development of automation related use cases
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Qualifications:
Required:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Design and development of automation related use cases.
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Company:
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions. Founded in 2005, the company is headquartered in Farmington Hills, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications and automating tasks. The role involves utilizing shell scripting, SQL queries, and coordinating with various teams to manage incidents and ensure adherence to service level agreements.
Responsibilities:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Desing and development of automation related use cases
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Qualifications:
Required:
• Possess basic knowledge of Unix, Linux to support Legacy applications.
• Utilize shell scripting and automation for recurring daily and monthly tasks.
• Develop skills in Power Automate and power script creation.
• Problem management / Design and development of automation related use cases.
• Write and execute SQL queries for data validation and reporting.
• Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
• Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
• Adhere to Service Level Agreements regarding all incidents and key performance indicators.
• Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
• Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.
Company:
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions. Founded in 2005, the company is headquartered in Farmington Hills, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About HCL Global Systems
Sourced by ZipRecruiter
HCL Global Systems is One of the Best IT Consulting Firm specialized in Application Development, Quality Testing, IT Courses Training, Staffing and Recruitment services. With wide range of experience, We are confident in our ability to help our Customers grow and improve their businesses. More than likely, regardless of the nature and scope of the problem, Our dedicated Team of Professionals can help you to achieve a cost effective business solution.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Farmington Hills, MI, US
Year founded
2005