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Manager Systems Support Engineer Jobs in California

The Voleon Group

End User Support Engineer

Berkeley, CA · On-site

$115K - $135K/yr

Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp-ITS ... Manage tickets in the internal ticketing system with accurate documentation * Troubleshoot and ...

Cooley LLP

Product Support Engineer

San Diego, CA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley

Product Support Engineer

Santa Monica, CA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley

Product Support Engineer

San Diego, CA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley

Product Support Engineer

Palo Alto, CA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley

Product Support Engineer

San Francisco, CA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley

Product Support Engineer

Los Angeles, CA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley LLP

Product Support Engineer

Palo Alto, CA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley LLP

Product Support Engineer

Santa Monica, CA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley LLP

Product Support Engineer

Los Angeles, CA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Figma

Content Support Engineer

San Francisco, CA · On-site +1

We are looking for a Content Support Engineer to own the knowledge systems, strategy, and ... Experience building a content or knowledge management strategy including governance, information ...

The Rockridge Group

Systems Engineer

Pleasanton, CA · On-site

Systems Engineer II/vCIO Division: Managed IT Services Branch: Pleasanton, Santa Rosa and San Mateo ... Manage PSA * Field Service Support- Troubleshooting and ongoing hardware support (reliable ...

BayInfotech

Sr. Support Engineer

Santa Clara, CA · On-site

Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA ... Experience in using or integrating with Systems Management Technology. Hands-on experience with ...

Anthropic

Support Engineer

San Francisco, CA

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Manage high-urgency issues for your accounts with extreme ownership, and coordinate cleanly with ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in California? For Manager Systems Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in California look for? The top searched job categories for Manager Systems Support Engineer jobs in California are:
What cities in California are hiring for Manager Systems Support Engineer jobs? Cities in California with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

End User Support Engineer

The Voleon Group

Berkeley, CA • On-site

$115K - $135K/yr

Full-time

Re-posted 6 days ago

Job description

Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For nearly two decades, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the future.
Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced finance and technology professionals. In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more.
Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp-ITS) team and serve as the primary technical resource for employees across the organization. This position emphasizes hands-on user support, troubleshooting, and operational excellence, while maintaining a customer-first approach to IT service delivery.
In this role, you will be the first point of contact for technical issues, directly supporting the firm's software engineering, quantitative research, and financial operations teams. You will resolve user issues efficiently, maintain critical office technology systems, and collaborate with Systems Administrators and Engineering to ensure a seamless technology experience in a fast-paced, high-performance environment.
Responsibilities
  • Serve as first point of contact for technical issues via help desk, chat, email, and in-person. Manage tickets in the internal ticketing system with accurate documentation
  • Troubleshoot and resolve endpoint issues (macOS) including hardware, software, connectivity, and user accounts
  • Provision and configure endpoints across macOS environments. Handle device enrollment, software installation, and security policies
  • Administer collaboration tools (Microsoft 365, Slack, Zoom) for day-to-day user support, password resets, and license management
  • Handle onboarding and off-boarding including device setup, account provisioning, access control, and equipment retrieval
  • Maintain conference room systems (Zoom Rooms, AV equipment) and respond to meeting issues
  • Support IT projects including OS upgrades, software rollouts, and other user facing improvements
  • Create and maintain knowledge base articles and troubleshooting guides

Requirements
  • 2+ years in IT support, desktop support, or help desk roles
  • Proven experience supporting macOS and iOS in corporate environments
  • Working knowledge of Microsoft 365 and collaboration platforms (Slack, Zoom, Atlassian, etc.)
  • Experience with ticketing systems and ITSM platforms (Jira, Zendesk, ServiceNow, etc.)
  • Hands-on experience with conference room technology (Zoom Rooms, AV systems)
  • Excellent customer service and communication skills. Patient, detail-oriented, and able to explain technical issues clearly
  • Strong multitasking and prioritization skills in fast-paced environments
  • Creative and analytical thinker with a proactive, solution-focused mindset

Preferred Qualifications
  • Exposure to endpoint management platforms (Jamf Pro, Intune)
  • IT asset lifecycle management experience
  • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and directory services (Active Directory, Entra ID, LDAP)
  • Experience in financial services or regulated industries

"Friends of Voleon" Candidate Referral Program
If you have a great candidate in mind for this role and would like to have the potential to earn $7,500 if your referred candidate is successfully hired and employed by The Voleon Group, please use this form to submit your referral. For more details regarding eligibility, terms and conditions please make sure to review the Voleon Referral Bonus Program.
Equal Opportunity Employer
The Voleon Group is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
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About Voleon Group

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

11 - 50 Employees

Headquarters location

Berkeley, CA, US

Year founded

2007

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