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Manager Systems Support Engineer Jobs in California

CWPS

Systems Support Engineer II

Santa Clarita, CA · On-site

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Red River is seeking a Systems Support Engineer II to join our growing team! This position will ...

Red River

Systems Support Engineer II

Santa Clarita, CA · On-site

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Red River is seeking a Systems Support Engineer II to join our growing team! This position will ...

CWPS

Systems Support Engineer II

Santa Clarita, CA

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Red River is seeking a Systems Support Engineer II to join our growing team! This position will ...

LIBERTY DENTAL

Support recruiting, onboarding, succession planning, and talent development initiatives ... Experience managing systems engineering operations in a mid-sized enterprise environment. * Strong ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are popular job titles related to Manager Systems Support Engineer jobs in California?

For Manager Systems Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in California look for?

The top searched job categories for Manager Systems Support Engineer jobs in California are:

What cities in California are hiring for Manager Systems Support Engineer jobs?

Cities in California with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you

Systems Support Engineer II

CWPS

Santa Clarita, CA • On-site

Full-time

Posted 17 days ago

Job description

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

  • Collaboration - You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
  • Creativity- You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value "brainstorming" as an expression.
  • Empathy - You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
  • Integrity- You willingly receive and give feedback; you are open about what's working and what needs to improve; you admit mistakes openly and share learnings widely.
  • Judgment- You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
  • Purpose- You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
  • Resilience- You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
  • Selflessness- You are considerate when searching for new and different ideas; you seek what's best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

Red River is seeking a Systems Support Engineer II to join our growing team! This position will work onsite with one of our clients in Santa Clarita, CA. This role delivers premium workplace technology services to C-Suite executives, VIP users, and office-based staff, ensuring a reliable and seamless end-user experience. The engineer will handle day-to-day onsite support, device lifecycle tasks such as laptop rebuilds and refreshes, and general workplace technology needs across Windows, macOS, and mobile platforms. This position requires a polished customer-facing presence, strong communication skills, and the ability to respond with urgency, empathy, and professionalism in a fast-paced, executive-level environment.

Primary Position Tasks:

  • Provide daily onsite support for C-Suite executives, VIP users, and office staff, ensuring fast, professional, and customer-focused resolution of issues.

  • Deliver hands-on Windows and macOS support, including OS troubleshooting, hardware issues, performance problems, and peripheral setups.

  • Manage and support endpoint devices through Intune (Windows/iOS/Android) and JAMF (macOS), including enrollment, compliance, and policy troubleshooting.

  • Perform laptop imaging, rebuilds, and refreshes using SCCM and PXE-based workflows.

  • Support Exchange Online and Microsoft 365 applications, including Outlook client issues, mailbox access, and user configuration needs.

  • Provide iOS and Android device support, including MDM enrollment, email setup, and basic app support.

  • Handle general end-user support tasks, including password resets, account lockouts, onboarding/offboarding activities, and profile-related issues.

  • Troubleshoot and support printers and scanners, including connectivity, driver issues, and device configuration.

  • Document all work in ServiceNow, follow established KBAs/SOPs, and coordinate escalations with backend teams while owning communication and follow-through.

  • Provides after-hours on-call support to VIP escalations.

  • Participates in a rotating holiday on-call coverage schedule.

Minimum Education/Certification/Experience Requirements:

  • 5+ years of hands-on IT support experience in a large enterprise environment providing desktop, end-user, and onsite technical support.

  • Demonstrated experience supporting both Windows and macOS platforms, including hardware troubleshooting, rebuilds, and imaging processes.

  • Intermediate experience with Active Directory and Azure AD, including user management, group membership, MFA issues, and identity-related troubleshooting.

  • Working knowledge of Microsoft 365 and Exchange Online administration, including mailbox management, permissions, license assignment, profile issues, and service-related troubleshooting.

  • Practical experience with endpoint management tools, specifically Intune (Windows/iOS/Android) and JAMF (macOS).

  • Proven ability to deliver onsite, customer-facing support for VIP and C-Suite users with strong communication, professionalism, and urgency.

  • Ability to handle high-pressure situationsand deliver solutions quickly.

  • Experience working with ServiceNow or similar enterprise ticketing systems, including adherence to KBAs, Ticket/Queue Management, SLA compliance, and escalation workflows.

Preferred Education/Certification/Experience:

  • Exposure to network basics, such as VLAN concepts, port activation checks, and LAN/Wi-Fi troubleshooting before escalation.

  • Strong understanding of ITIL practices, especially Incident, Request, and Problem Management.

  • Preferred Certifications: Microsoft 365 Fundamentals (MS-900), Microsoft Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Cloud+, Microsoft 365 Endpoint Administrator Associate (MD-102)

Knowledge, Skills, and Abilities:

  • Strong proficiency in Windows and macOS operating systems, including understanding of system behavior, user profiles, permissions, and configuration fundamentals.

  • Solid knowledge of enterprise endpoint management principles across Intune and JAMF, including compliance, policy flow, application deployment, and device lifecycle concepts.

  • Working understanding of Microsoft 365 and Exchange Online, including mailbox structures, permissions, licensing concepts, and how identity services interact across the platform.

  • Strong grasp of Active Directory and Azure AD identity fundamentals, including authentication flows, MFA logic, group membership models, and access governance.

  • Familiarity with SCCM imaging and deployment principles, including task sequences, PXE boot mechanics, workstation preparation, and provisioning standards.

  • Demonstrated experience supporting end-to-end onboarding and offboarding workflows, including account readiness, access configuration, device preparation, and guiding users through their first-day experience.

  • Strong customer service and service empathy, with the ability to communicate calmly, respectfully, and professionally with VIP/C-Suite users and their delegated staff (executive assistants, chiefs of staff).

  • Ability to maintain a clean, organized, and professional work environment, including workstation setup standards, cable management, and diligence in preparing areas used by executive stakeholders.

  • Skilled in using ServiceNow for case tracking, prioritization, categorization, and adherence to enterprise workflows, including proper application of KBAs and SOPs.

  • Ability to think analytically and troubleshoot issues methodically, applying root-cause thinking and escalating appropriately while maintaining ownership.

  • Strong interpersonal, written, and verbal communication skills, with the ability to translate technical concepts into clear, user-friendly explanations.

  • Demonstrated ability to collaborate effectively with engineering teams, service delivery managers, security teams, and external vendors, maintaining alignment and accuracy in all communication.

Basic Qualifications:

  • U.S. Citizenship Required

  • Must successfully pass a background check and drug screening.

  • This is a 100% onsite role at the Santa Clarita, CA customer location.

  • Standard schedule is Monday-Friday, 8:00 AM - 5:00 PM

  • Ability to lift and move up to 50lbs

Basic Qualifications:

  • U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contactaccommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River hasan active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our ApplicantTracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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