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Manager Systems Support Engineer Jobs in California

Accelint

Systems Engineering and T&E Support

San Diego, CA · On-site

$110K - $130K/yr

Report to the Assistant Program Manager (APM) and Lead Engineer (LE) on efforts that support test ... Provide systems engineering and T&E support to the program APM and LE, and collaborating with ...

Intuitive

Product Support Engineer

Sunnyvale, CA

The Product Support Engineer serves as a primary liaison between Intuitive's internal technical ... Familiarity with relational database management systems (e.g. SQL) and experience with statistical ...

Intuitive

Product Support Engineer

Sunnyvale, CA · On-site

The Product Support Engineer serves as a primary liaison between Intuitive's internal technical ... Familiarity with relational database management systems (e.g. SQL) and experience with statistical ...

Comet

Manager, Systems Engineering

San Jose, CA · On-site

$200K - $230K/yr

To complement our team, we are looking for a customer- and teamoriented individual for our division Plasma Control Technologies at the San Jose site as a Manager, Systems Engineering For over 75 ...

Comet

Manager, Systems Engineering

San Jose, CA · On-site

$200K - $230K/yr

To complement our team, we are looking for a customer- and teamoriented individual for our division Plasma Control Technologies at the San Jose site as a Manager, Systems Engineering For over 75 ...

ShipScience

Support Engineer

Los Gatos, CA · On-site

$110K - $150K/yr

... and escalation system that scales without adding headcount. Compensation Base salary: $110,000 ... Our platform empowers ecommerce businesses with automated carrier claims filing and management ...

New

ShipScience

Support Engineer

Los Gatos, CA · Remote

$110K - $150K/yr

... and escalation system that scales without adding headcount. Compensation Base salary: $110,000 ... Our platform empowers ecommerce businesses with automated carrier claims filing and management ...

ShipScience

Support Engineer

Los Gatos, CA · Remote

... and escalation system that scales without adding headcount. Compensation Base salary: $110,000 ... Our platform empowers ecommerce businesses with automated carrier claims filing and management ...

New

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in California? For Manager Systems Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in California look for? The top searched job categories for Manager Systems Support Engineer jobs in California are:
What cities in California are hiring for Manager Systems Support Engineer jobs? Cities in California with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Engineering System Support Engineer

Engineering System Support Engineer

Hermeus

Los Angeles, CA

$117K - $184K/yr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

Hermeus is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. As we move from go-live into stabilization and continuous improvement, we are building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance. This is not a traditional help desk role. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing system issues, improving system behavior, and enabling engineers to move faster with confidence. 

About The Role:

As an Engineering System Support Engineer, you will be the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.

Responsibilities

NX / Teamcenter Support (Tier 2/3) 

  • Resolve NX and Teamcenter issues impacting engineering workflows 

  • Debug assemblies, drawings, and modeling issues (and more) 

  • Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures 

  • Analyze system and client logs to identify root causes 

Engineering Workflow & Data Integrity 

  • Troubleshoot release workflows, approvals, and ownership issues 

  • Resolve stuck or failed workflows and parallel process conflicts 

  • Correct part creation, template usage, and data entry issues with engineering teams 

System Stability & Performance 

  • Diagnose client-side issues (cache, environment, SSO behavior) 

  • Differentiate system defects from user/configuration issues 

  • Support upgrades, patches, and environment changes 

  • Maintain stability during high-usage engineering cycles 

User Enablement & Support Experience 

  • Serve as primary support contact for NX and Teamcenter users 

  • Provide clear, actionable guidance to resolve and prevent issues 

  • Develop SOPs, troubleshooting guides, and knowledge base content 

  • Improve support processes (ticket quality, SLAs, escalation paths) 

Continuous Improvement 

  • Identify recurring issues and drive root-cause fixes 

  • Partner with PLM and engineering teams to improve usability 

  • Recommend UX improvements (defaults, templates, workflow simplification) 

  • Transition manual fixes into standardized, system-enforced solutions 

Requirements
  • Hands-on experience with Siemens NX (modeling, assemblies, drafting) 
  • 2+ years working with Teamcenter data structures and workflows 
  • Experience troubleshooting PLM/CAD issues in production environments 
  • Ability to read and interpret NX and Teamcenter logs 
  • Strong understanding of engineering workflows and product structures
  • Ability to distinguish user error from system/configuration issues 
Preferred Skills and Experience
  • Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience 
  • Experience with Active Workspace (AWC) 
  • Familiarity with release workflows and access control models 
  • Exposure to CAD standards, templates, and automation (Check-Mate or similar) 
  • Experience in aerospace or complex manufacturing environments
  • Understanding of PLM integrations with downstream  
$117,300 - $184,000 a year
The salary information provided is a general guideline only. Hermeus takes various factors into account, including, but not limited to, the position's scope and responsibilities, the candidate's professional background, education and training, essential skills, and market and business considerations, when presenting a job offer. Compensation is only one part of our total rewards package. Hermeus offers competitive salary and equity, unlimited PTO policy, generous parental leave, potential for year-end bonuses, and more!
 
100% employer-paid health care 
401k & retirement plans 
Unlimited PTO 
Weekly paid office lunches 
Fully stocked breakrooms 
Stock options  
Paid Parental Leave 
U.S. EXPORT CONTROL COMPLIANCE STATUS 
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a "U.S. person" as defined by22 C.F.R. 120.62or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending. 
 
EQUAL OPPORTUNITY
Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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