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Manager Strategy & Operations Jobs in Austin, TX

Future Secure AI

Head of Product Operations

Austin, TX · On-site

$231K - $241K/yr

Required : • 7+ years in Product Operations, Product Management, Strategy & Operations, Chief of Staff, Program Operations or a comparable operating role • Proven people management experience ...

Apple

Contingent Workforce Strategy Lead

Austin, TX · On-site

Minimum Qualifications 7+ years managing strategic initiatives, programs, or operations with varying cross-functional partners, including significant experience stitching together teams to drive ...

Apple

Contingent Workforce Strategy Lead

Austin, TX

... management, staffing operations, workforce planning, or procurement Experience defining scope ... years managing strategic initiatives, programs, or operations with varying cross-functional ...

Apple Inc.

Contingent Workforce Strategy Lead

Austin, TX · On-site

$120 - $180/hr

Experience in strategic vendor management, staffing operations, workforce planning, or procurement * Experience defining scope, deliverables, and statements of work (SOWs) with business stakeholders ...

Addison Group

Operations Manager

San Marcos, TX · On-site

Job Title: Operations Manager Industry: Transportation / Private Charter / Fleet Operations ... Strong visibility with leadership and involvement in strategic operational decisions * Competitive ...

Deloitte

Kinaxis Manager

Austin, TX · On-site

Manager, Strategy, Growth, and Transformation Advance your career as a senior technical leader ... Strategy, Growth & Transformation on the US Supply Chain & Network Operations team, you will be ...

CVS Health

Operations Manager

Austin, TX · On-site

$18 - $28/hr

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: * Overall store management, supervision, and ...

Deloitte

Business Strategy Manager

Austin, TX · On-site

As a business strategy manager, you will work at the intersection of corporate, customer, M&A, workforce, and operational strategy; working among strategic advisors to help our clients shape their ...

Compass Group

MGR, OPERATIONS

Austin, TX · On-site

The Operations Manager is responsible for providing assistance in the oversight of business activities, strategic planning and development, and program administration. One of the roles of the ...

New

MAP

Experience Strategy Manager

Austin, TX · On-site

As an Experience Strategy Manager, you will be the strategic anchor for specific clients or major ... operations experts, and creative minds from 55+ nationalities. A global network We are part of the ...

Compass Group

MGR, OPERATIONS

San Marcos, TX · On-site

The Operations Manager is responsible for providing assistance in the oversight of business activities, strategic planning and development, and program administration. One of the roles of the ...

Compass Group

MGR, OPERATIONS

San Marcos, TX · On-site

The Operations Manager is responsible for providing assistance in the oversight of business activities, strategic planning and development, and program administration. One of the roles of the ...

Compass Group

MGR, OPERATIONS

San Marcos, TX

The Operations Manager is responsible for providing assistance in the oversight of business activities, strategic planning and development, and program administration. One of the roles of the ...

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All JobsStrategy & Operations JobsManager Strategy & Operations JobsManager Strategy & Operations Jobs in Austin, TX

Manager Strategy Operations information

See Austin, TX salary details

$55K

$123.6K

$215.6K

How much do manager strategy & operations jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager strategy & operations in Austin, TX is $123,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,200.00 and $156,100.00 per year, depending on experience, location, and employer.

What is a Manager Strategy & Operations?

A Manager, Strategy & Operations is a professional responsible for developing and implementing business strategies to improve efficiency and drive organizational growth. They analyze data, streamline processes, and collaborate with cross-functional teams to ensure operational excellence. Their work often involves identifying business opportunities, managing projects, and supporting decision-making at the leadership level. This role typically requires strong analytical skills, business acumen, and the ability to manage multiple priorities in a fast-paced environment.

How does a Manager Strategy & Operations typically collaborate with cross-functional teams to drive organizational initiatives?

A Manager Strategy & Operations works closely with various departments such as finance, marketing, product, and human resources to align company-wide initiatives with strategic goals. They often lead or facilitate cross-functional meetings, ensuring clear communication and coordination among stakeholders. By analyzing data and operational processes, they identify opportunities for improvement and help teams implement best practices. This role requires balancing strategic planning with hands-on operational support, making collaboration and strong relationship-building skills essential for success.

What are the key skills and qualifications needed to thrive as a Manager Strategy & Operations, and why are they important?

To thrive as a Manager Strategy & Operations, you need strong analytical abilities, business acumen, project management expertise, and typically a bachelor's or master's degree in business or a related field. Familiarity with data analysis tools (like Excel, Tableau), project management software (such as Asana or Jira), and often certifications like PMP or Six Sigma are valuable. Exceptional communication, leadership, and problem-solving skills set top performers apart in this role. These skills are crucial for driving strategic initiatives, optimizing processes, and ensuring cross-functional alignment for organizational success.

What is the difference between Manager Strategy & Operations vs Business Analyst?

AspectManager Strategy & OperationsBusiness Analyst
Required CredentialsBachelor's degree, often MBA, experience in management or strategyBachelor's degree, often in business, finance, or related fields
Work EnvironmentStrategic planning, cross-department collaboration, leadershipData analysis, process improvement, reporting
Employer & Industry UsageCorporate strategy teams, management consulting, large enterprisesBusiness units, consulting firms, finance, and tech companies
Common Search & Comparison IntentUnderstanding strategic roles, career path, responsibilitiesAnalyzing business processes, data-driven decision making

The Manager Strategy & Operations focuses on high-level strategic planning, leadership, and cross-functional initiatives, while Business Analysts primarily analyze data, improve processes, and support decision-making. Both roles are essential in driving business success but differ in scope, responsibilities, and skill sets.

How much do manager strategy and operations make in the US?

In the US, managers in strategy and operations typically earn a median annual salary of around $100,000 to $130,000, depending on industry, experience, and location. Senior roles or those in high-demand sectors can earn significantly more, often exceeding $150,000. Compensation may also include bonuses, stock options, and benefits.

What are popular job titles related to Manager Strategy & Operations jobs in Austin, TX?

For Manager Strategy & Operations jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Manager Strategy & Operations jobs in Austin, TX look for?

The top searched job categories for Manager Strategy & Operations jobs in Austin, TX are:

What cities near Austin, TX are hiring for Manager Strategy & Operations jobs?

Cities near Austin, TX with the most Manager Strategy & Operations job openings:

Manager Strategy Operations jobs near you
Infographic showing various Manager Strategy & Operations job openings in Austin, TX as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $123,563 per year, or $59.4 per hour.

PU&R Contact Center Operations and Transformation Manager

Deloitte

Austin, TX • On-site

Full-time

Re-posted 12 days ago

Key responsibilities

  • Lead contact center operations and transformation engagements for Power, Utilities & Renewables clients.

  • Assess current customer service operations and design future-state operating models to improve efficiency, scalability, and service quality.

  • Develop and implement transformation strategies leveraging digital self-service, automation, Generative AI, conversational AI, and workforce optimization.

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

47th of 154 rated financial services

Job description

Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certificationli>
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certificationli>
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...

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