The Revenue Strategy and Operations Team Revenue Strategy & Operations sits at the heart of our ... The Customer Success Operations Manager Opportunity In this role, you will design, refine, and ...
The Revenue Strategy and Operations Team Revenue Strategy & Operations sits at the heart of our ... The Customer Success Operations Manager Opportunity In this role, you will design, refine, and ...
We deliver strategic programs and services that unite our organization. Work you'll do At Deloitte ... Program management and reporting * Drive project management activities including planning ...
We deliver strategic programs and services that unite our organization. Work you'll do At Deloitte ... Program management and reporting * Drive project management activities including planning ...
... spanning strategy, operations, fundraising, business development, government contracts, AI ... Build and manage CRM systems for investors, customers, partners, and opportunities * Create ...
... spanning strategy, operations, fundraising, business development, government contracts, AI ... Build and manage CRM systems for investors, customers, partners, and opportunities * Create ...
We advise senior leadership teams on complex strategic, operational, technology, and data-driven ... The Opportunity As a Manager in the Value Creation team, you will have the opportunity to work with ...
We advise senior leadership teams on complex strategic, operational, technology, and data-driven ... The Opportunity As a Manager in the Value Creation team, you will have the opportunity to work with ...
... strategy, analytics, risk management, consulting, technology delivery, or related fields ... Build relationships across business, risk, operations, technology, and frontline teams to gather ...
... strategy, analytics, risk management, consulting, technology delivery, or related fields ... Build relationships across business, risk, operations, technology, and frontline teams to gather ...
Senior Manager, Planning, Strategy & Value - AI & Digital Transformation What is the opportunity ... This role combines strategic thinking with operational execution, supporting portfolio planning and ...
Senior Manager, Planning, Strategy & Value - AI & Digital Transformation What is the opportunity ... This role combines strategic thinking with operational execution, supporting portfolio planning and ...
Strategy & Change We are seeking a well-rounded Senior Manager to join BMO's Day-to-Day Banking ... Leads the execution of operational programs; assesses and adapts as needed to ensure quality of ...
Strategy & Change We are seeking a well-rounded Senior Manager to join BMO's Day-to-Day Banking ... Leads the execution of operational programs; assesses and adapts as needed to ensure quality of ...
Senior Strategy Manager
Toronto, ON · Remote
We are looking for an analytical expert who excels at translating complex financial and operational data into clear, actionable business cases and performance management strategies across all our ...
Senior Strategy Manager
Toronto, ON · Remote
We are looking for an analytical expert who excels at translating complex financial and operational data into clear, actionable business cases and performance management strategies across all our ...
The Manager, Business Operations eCommerce drives strategy, execution, and growth of omni-channel programs. Responsibilities include capacity governance, operational planning, Captimus management ...
The Manager, Business Operations eCommerce drives strategy, execution, and growth of omni-channel programs. Responsibilities include capacity governance, operational planning, Captimus management ...
... spanning strategy, operations, fundraising, business development, government contracts, AI ... Build and manage CRM systems for investors, customers, partners, and opportunities * Create ...
Quick apply
... spanning strategy, operations, fundraising, business development, government contracts, AI ... Build and manage CRM systems for investors, customers, partners, and opportunities * Create ...
... spanning strategy, operations, fundraising, business development, government contracts, AI ... Build and manage CRM systems for investors, customers, partners, and opportunities * Create ...
New
Quick apply
... spanning strategy, operations, fundraising, business development, government contracts, AI ... Build and manage CRM systems for investors, customers, partners, and opportunities * Create ...
New
Senior Airports Partnerships and Operations Manager
Toronto, ON · Hybrid
CA$112K - CA$140K/yr
Execute Turo's airport strategy by translating priorities into clear plans, milestones, and ... Experience in management consulting, strategy & operations, business development, or a fast-paced ...
Senior Airports Partnerships and Operations Manager
Toronto, ON · Hybrid
CA$112K - CA$140K/yr
Execute Turo's airport strategy by translating priorities into clear plans, milestones, and ... Experience in management consulting, strategy & operations, business development, or a fast-paced ...
Corporate Strategy Manager
Toronto, ON · On-site +1
CA$109K - CA$159K/yr
Develop data-driven insights using internal and external data (market, financial, operational) to ... strategy. * Manage ad-hoc projects as requested by the Executive Leadership Team (ELT)
Corporate Strategy Manager
Toronto, ON · On-site +1
CA$109K - CA$159K/yr
Develop data-driven insights using internal and external data (market, financial, operational) to ... strategy. * Manage ad-hoc projects as requested by the Executive Leadership Team (ELT)
Director, Operations
Hamilton, ON · On-site
The Role The Director, Operations, reporting to the Executive Managing Director, is responsible for all aspects of the airport operations, spanning the day to day to long-term strategic planning and ...
Director, Operations
Hamilton, ON · On-site
The Role The Director, Operations, reporting to the Executive Managing Director, is responsible for all aspects of the airport operations, spanning the day to day to long-term strategic planning and ...
Director, Operations
Hamilton, ON · On-site
The Role The Director, Operations, reporting to the Executive Managing Director, is responsible for all aspects of the airport operations, spanning the day to day to long-term strategic planning and ...
Director, Operations
Hamilton, ON · On-site
The Role The Director, Operations, reporting to the Executive Managing Director, is responsible for all aspects of the airport operations, spanning the day to day to long-term strategic planning and ...
Mission of this Role The Strategy Manager is the senior operational layer of Foundation's strategy practice. This role exists to own client relationships at the oversight level, develop the ...
Mission of this Role The Strategy Manager is the senior operational layer of Foundation's strategy practice. This role exists to own client relationships at the oversight level, develop the ...
Strategy Manager
Toronto, ON · Remote
CA$4.2K - CA$5.0K/wk
They're home to ad operations, campaign project management, and overarching client planning. The Strategy Manager will be a leader on key client relationships. In this critical role, you'll be ...
Strategy Manager
Toronto, ON · Remote
CA$4.2K - CA$5.0K/wk
They're home to ad operations, campaign project management, and overarching client planning. The Strategy Manager will be a leader on key client relationships. In this critical role, you'll be ...
Strategy Manager
Toronto, ON · Hybrid
... operations that connect millions of customers each year to the money they need, when they need it ... Strategy Manager The Strategy Manager is a high-impact role within the Office of the CEO, focused ...
Strategy Manager
Toronto, ON · Hybrid
... operations that connect millions of customers each year to the money they need, when they need it ... Strategy Manager The Strategy Manager is a high-impact role within the Office of the CEO, focused ...
Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People ... Minimum 6 years of progressive operational or management experience, with 3+ years as a second ...
Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People ... Minimum 6 years of progressive operational or management experience, with 3+ years as a second ...
Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People ... Minimum 6 years of progressive operational or management experience, with 3+ years as a second ...
Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People ... Minimum 6 years of progressive operational or management experience, with 3+ years as a second ...
Manager Strategy Operations information
See Ontario salary details
$27.5K - $42K
3% of jobs
$42K - $56.5K
5% of jobs
$56.5K - $71K
5% of jobs
$82.7K is the 25th percentile. Wages below this are outliers.
$71K - $85.5K
14% of jobs
$85.5K - $100K
13% of jobs
The median wage is $107.3K / yr.
$100K - $114.5K
19% of jobs
$114.5K - $129K
12% of jobs
$134.1K is the 75th percentile. Wages above this are outliers.
$129K - $143.5K
11% of jobs
$143.5K - $158K
9% of jobs
$158K - $172.5K
5% of jobs
$172.5K - $187K
4% of jobs
$27.5K
$111.7K
$187K
How much do manager strategy & operations jobs pay per year?
How does a Manager Strategy & Operations typically collaborate with cross-functional teams to drive organizational initiatives?
What are the key skills and qualifications needed to thrive as a Manager Strategy & Operations, and why are they important?
How much do manager strategy & operations make in the US?
What is the difference between Manager Strategy & Operations vs Business Analyst?
| Aspect | Manager Strategy & Operations | Business Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree, often MBA, experience in management or strategy | Bachelor's degree, often in business, finance, or related fields |
| Work Environment | Strategic planning, cross-department collaboration, leadership | Data analysis, process improvement, reporting |
| Employer & Industry Usage | Corporate strategy teams, management consulting, large enterprises | Business units, consulting firms, finance, and tech companies |
| Common Search & Comparison Intent | Understanding strategic roles, career path, responsibilities | Analyzing business processes, data-driven decision making |
The Manager Strategy & Operations focuses on high-level strategic planning, leadership, and cross-functional initiatives, while Business Analysts primarily analyze data, improve processes, and support decision-making. Both roles are essential in driving business success but differ in scope, responsibilities, and skill sets.
What is a Manager Strategy & Operations?

Okta rating
9.8
Based on 5 frontline employees who took The Breakroom Quiz
3rd of 242 rated software companies
Job description
The Revenue Strategy and Operations Team
Revenue Strategy & Operations sits at the heart of our organization, driving operational excellence across our entire revenue organization. As part of Okta's Business Operations team, we amplify the impact across our rapidly growing Sales, Presales, Customer Success, Technical Account Management (TAM), and Renewals organizations by ensuring each function has the insights, tools, and processes to run effectively and efficiently. The team establishes rigorous standards and processes, and scales customer-centric operations to support our growth targets across the entire customer lifecycle.
The Customer Success Operations Manager Opportunity
In this role, you will design, refine, and continuously optimize our Customer Success Management Systems, bridging the gap between corporate strategy and regional execution to maximize Net Revenue Retention (NRR). You'll establish operations rigor and standards across the CX organization, ensuring that global and local standards are consistently adhered to while supporting growth objectives. You'll be the primary operational partner to the AMER VP of Customer Success and senior CX leadership, and will also coordinate with adjacent teams including Technical Account Management (TAM), Renewals, Support, and Professional Services. This is an ideal opportunity for an experienced, highly collaborative operations professional with exceptional analytical skills and a growth mindset to make a direct impact on how we integrate the customer journey from sales through to customer success.
What you'll be doing
- Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across processes, preventing regional drift or siloed operations while ensuring global standards support AMER growth.
- Establish and govern the Operating Rhythm: Maintain and govern the "operating rhythm" of the CX organization. Ensure critical cadences (e.g. Get Well Plans, Account Reviews, Path to Green reviews, and Leader Cadences) run effectively with 100% execution and high data quality.
- Drive Management System Optimization: Act as the operational owner of the AMER Customer Success Management System. Working closely with the Global CX Operations team to translate strategy into predictable regional execution across three core pillars: KPIs, Standards, and Operating Cadences.
- Enable Cross-Functional Handoffs: Actively drive Customer Success execution by working with operations peers to improve critical intersections. Optimize handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success.
- Maintain Customer Lifecycle Visibility: Keep an uncompromised view of the broader customer lifecycle through every major phase: Purchase & Plan, Learn, Deploy & Adopt, Use & Grow, Renew & Expand, and Advocate.
- Mitigate Risk via "Path to Green": Oversee the execution and accountability of regional "Get Well Plans", tracking Churn Dollars Saved against regional worst-case boundaries to proactively transition at-risk segments back to health.
- Shift to Leading Metrics: Drive the regional shift from lagging performance indicators (Renewal & Expansion rates) to leading ones (Stakeholder Expansion, Outcome Attainment, Customer Health targets >80% Green, and Lead Pass generation).
- Deliver Executive Read-outs: Prepare and lead comprehensive Monthly and Quarterly Business Reviews (MBR/QBR) for regional and global stakeholders, delivering a unified, metrics-driven narrative of AMER performance.
- Manage Documentation Lifecycle: Own the quality, freshness, and accuracy of the internal documentation repository, including playbooks, customer asset standards (SBRs, MBRs, QBRs), and operational frameworks.
- Capacity and Coverage Planning: Drive and support the resource planning process in partnership with Finance to ensure effective and efficient coverage of top priority accounts with aligned coverage strategies and priorities.
What you'll bring to the role
- 7+ years of experience and demonstrated success in GTM operations, customer success operations, or revenue operations, preferably within a SaaS and Enterprise business model.
- Proficiency in Salesforce (will consider other CRMs, but Salesforce experience is highly preferred); additional experience with CS platforms such as Gainsight is a plus.
- Exceptional analytical and quantitative skills with the ability to work with complex data sets, leverage data visualization and reporting tools, and drive sound decision-making.
- Deep understanding of the end-to-end customer journey, the enterprise software lifecycle, and business outcome attainment.
- Strong proficiency in leveraging AI tools and applications to drive operational efficiency, process automation, and data analysis.
- Outstanding collaboration and communication skills (both written and verbal), with a proven ability to partner with cross-functional teams, bridge gaps, and gain buy-in.
- A growth mindset with an appetite for constant improvement, change management, and navigating high-growth, performance-focused environments with extreme attention to detail regarding data hygiene, governance, and operational rigor.
- Proven track record of evaluating operational experiments, implementing successful learnings to optimize workflows, and serving as a true team player comfortable working with both global and local stakeholders to unify strategies.
#LI-MC1
#LI-Hybrid
#P25440_3496686
About Okta
Sourced by ZipRecruiter
Industry
Software development
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2009