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Manager Salesforce Support Engineer Jobs in Washington

ICF

Salesforce Integration Engineer (Public Trust)

Reston, VA · Remote

$57.75 - $76.50/hr

The team is seeking an Integration Engineer to support a large-scale federal Salesforce Center of ... Manage and support 150+ Salesforce API connections using Salesforce Admin Console, Connected Apps ...

fusionSpan

Project Manager - Salesforce

Rockville, MD · On-site

Collaborate with Consultants, Engineers, and Designers to define scope and estimate project budget ... Utilize and keep project management platforms up to date such as Salesforce, Jira, Confluence ...

fusionSpan

Project Manager - Salesforce

Rockville, MD · On-site

$60K - $120K/yr

Collaborate with Consultants, Engineers, and Designers to define scope and estimate project budget ... Utilize and keep project management platforms up to date such as Salesforce, Jira, Confluence ...

Sentrillion

Salesforce Developer

Ashburn, VA

$56.75 - $75.25/hr

Recruiting for Salesforce Developer with experience to join our team in our Ashburn VA facility ... Work with our institutional management team to establish suitable processes to support ...

Sentrillion

Salesforce Developer

Reston, VA · On-site

$115K - $195K/yr

Recruiting for Salesforce Developer with experience to join our team in our Ashburn VA facility ... Work with our institutional management team to establish suitable processes to support ...

asrcfh

Senior Salesforce Developer

Washington, DC · Remote

$142K - $173K/yr

... support our government customer programs. This is a fully remote position. Key Role : * Design ... Manage Salesforce release cycles, including code deployment, sandbox refreshes, and change ...

New

asrcfh

Senior Salesforce Developer

Washington, DC · Remote

$142K - $173K/yr

... support our government customer programs. This is a fully remote position. Key Role : * Design ... Manage Salesforce release cycles, including code deployment, sandbox refreshes, and change ...

New

Deloitte

Channel Sales Manager, Salesforce - FSI

Mclean, VA · On-site

$153K/yr

... and sales management across the Salesforce Financial Services teams. The CSM will develop ... Support marketing and event efforts by driving client attendance, promoting Deloitte's presence ...

Ignite IT

Salesforce Developer

Washington, DC · On-site

$62.75 - $83.25/hr

Work with our institutional management team to establish suitable processes to support ... Salesforce.com developer certifications * Strong understanding of the platform, with the ability to ...

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All JobsSalesforce Support Engineer JobsManager Salesforce Support Engineer JobsManager Salesforce Support Engineer Jobs in Washington

Manager Salesforce Support Engineer information

What is the difference between Manager Salesforce Support Engineer vs Salesforce Support Engineer?

AspectManager Salesforce Support EngineerSalesforce Support Engineer
CertificationsSalesforce Certified Administrator, Advanced Support certificationsSalesforce Certified Administrator, Support certifications
Work EnvironmentLeads support teams, manages escalations, strategic planningProvides technical support, resolves user issues, maintains Salesforce instances
ResponsibilitiesTeam management, process improvement, client communicationIssue troubleshooting, user training, system maintenance

The main difference is that the Manager Salesforce Support Engineer oversees support teams and strategic initiatives, while the Salesforce Support Engineer focuses on technical issue resolution and user support. The manager role involves leadership and planning, whereas the support engineer role is more hands-on with technical tasks.

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Manager Salesforce Support Engineer jobs near you

Salesforce Integration Engineer (Public Trust)

ICF International, Inc.

Reston, VA • On-site

$57.75 - $76.50/hr

Full-time

Posted 23 days ago

Job description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.
The team is seeking an Integration Engineer to support a large-scale federal Salesforce Center of Innovation environment. This role will be responsible for designing, configuring, maintaining, troubleshooting, and documenting secure integrations across a complex Salesforce ecosystem, including Salesforce org-to-org, Salesforce org-to-Git repository, Salesforce app-to-app, third-party, service account, API, and middleware-enabled integrations.
The environment includes 50+ Salesforce applications across multiple organizations and supports numerous application teams across Integration, Stage, and Production environments. The role will support a high-volume Salesforce release and operations environment, including API connection management, production change support, incident response, sandbox coordination, and integration modernization efforts.
Job Location: Remote work is authorized. Must support US Eastern time zone working hours.
*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
What you will be doing:
  • Design, implement, maintain, and troubleshoot integrations across the Salesforce ecosystem, including Salesforce Org-to-Git Code Repo, Salesforce Org-to-Org, Salesforce App-to-App, third-party integrations, service accounts, and connected applications.
  • Manage and support 150+ Salesforce API connections using Salesforce Admin Console, Connected Apps, service accounts, certificates, and approved customer processes.
  • Collaborate with Salesforce Technical Architects, Salesforce Administrators, Developers, Release Engineers, Security Engineers, Business Analysts, application teams, and customer technical leads to define integration patterns, data flows, technical specifications, and implementation plans.
  • Support application onboarding and offboarding by validating integration readiness, API dependencies, authentication patterns, service account needs, sandbox readiness, and release impacts.
  • Support release management activities for major releases, minor releases, and hotfixes across Integration, Stage, and Production environments.
  • Participate in Technical Design Document reviews, with emphasis on integration architecture, API design, error handling, monitoring, authentication, data movement, rollback planning, and operational supportability.
  • Troubleshoot integration issues in coordination with application teams, O&M teams, Salesforce Support, security teams, and release management personnel.
  • Create and maintain integration documentation, API inventories, service account inventories, data flow diagrams, operational runbooks, troubleshooting guides, and Confluence knowledge articles.
  • Evaluate integration-related opportunities for modernization, automation, monitoring, and resilience across the Salesforce platform.
  • Support off-hours releases, outages, hotfixes, or urgent production events as needed, including mission-critical portal and login support.

Required Skills:
  • U.S. Citizenship required due to federal contract requirements.
  • Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance.
  • Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
  • Candidate must have lived in the U.S. for three full years out of the last five years.
  • 4+ years of hands-on systems integration experience supporting enterprise applications.
  • 2+ years of experience supporting Salesforce integrations, Salesforce APIs, Connected Apps, service accounts, authentication, or Salesforce platform administration/development.

Desired Skills:
  • 2+ years' experience with REST/SOAP APIs, JSON, XML, OAuth, SAML, certificates, API security, integration monitoring, and error handling.
  • 2+ year experience supporting production systems, incident response, root cause analysis, and technical troubleshooting in a mission or enterprise environment.
  • Experience supporting large Salesforce programs in federal, public sector, or regulated environments.
  • Experience with Salesforce Government Cloud, Salesforce Shield, Public Sector Solutions, Experience Cloud, or large multi-org Salesforce ecosystems.
  • MuleSoft Anypoint Platform experience, including Anypoint Studio, Runtime Manager, API Manager, Exchange, Design Center, and DataWeave.
  • MuleSoft Developer certification or Salesforce integration-focused certifications.
  • Experience with Salesforce CLI, VS Code Salesforce Extensions, Salesforce Developer Console, GitLab, GitHub, GitHub Actions, scratch orgs, and DevSecOps pipeline toolsets.
  • Experience with Salesforce Connect, Platform Events, Change Data Capture, External Services, Named Credentials, External Credentials, Data Loader, SFTP, ETL tools, or middleware platforms.
  • Experience managing API inventories, service account inventories, connected app governance, certificate rotations, and integration runbooks.
  • Experience supporting release management portals, helpdesk/ticketing platforms, ServiceNow, Jira, Confluence, and operational support tools.
  • Experience supporting high-volume release environments, including major releases, minor releases, production changes, hotfixes, and technical design reviews.
  • Experience supporting incident-heavy environments, including Tier 2/Tier 3 support and RCA responsibilities.
  • Strong written and verbal communication skills, including the ability to explain integration risks and dependencies to technical and non-technical stakeholders.

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00
Nationwide Remote Office (US99)

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