Operations Manager – Residential HVAC
Location: Sonoma County, CA
Compensation: $130,000–$180,000 + Performance Bonus + Comprehensive Benefits
About the Opportunity
A rapidly growing residential HVAC company in Sonoma County is seeking an experienced Operations Manager to lead its field operations and help drive the next phase of growth. This is an excellent opportunity for a proven leader who thrives on building high-performing teams, improving operational efficiency, and creating scalable systems that support long-term success.
This is not a maintenance role. We're looking for someone who enjoys developing people, implementing processes, driving accountability, and leading multiple departments toward shared goals.
Responsibilities
You will oversee the daily operations of:
Installation Department
Service Department
Sales Team
Warehouse and Inventory
Fleet Coordination
Scheduling and Field Productivity
Quality Assurance
KPI Tracking and Performance Reporting
Hiring, coaching, and developing department leaders
Process improvement initiatives and operational efficiency
Your primary objective is to ensure every department operates cohesively, delivering exceptional service while maximizing productivity and profitability.
What Success Looks Like
Strong collaboration and communication across all departments
Projects completed on schedule and to a high standard
Improved operational efficiency and gross margins
Reduced callbacks and warranty work
Leaders who coach, mentor, and develop their teams
Outstanding customer satisfaction and online reputation
Departments consistently achieving key performance indicators
A culture of accountability, ownership, and continuous improvement
Qualifications
Proven experience leading multiple operational departments
Strong leadership skills with the ability to earn the respect of technicians, installers, and sales professionals
Excellent decision-making and problem-solving abilities
Demonstrated success holding teams accountable while fostering a positive culture
Highly organized with a systems-oriented mindset
Calm and effective under pressure
Entrepreneurial mindset with the ability to think strategically and execute operationally
Desire to grow with a rapidly expanding organization
Preferred Experience
Experience in the HVAC industry strongly preferred
Plumbing, electrical, or other residential home service management experience will also be considered
Residential home services leadership experience preferred
5+ years of operations management experience
Experience overseeing $10M+ in annual revenue is a plus
Compensation & Benefits
Base Salary: $130,000–$180,000
Performance-based bonus opportunities
Health benefits
Paid vacation and holidays
Company vehicle or vehicle allowance
Cell phone allowance or company-provided device
Ongoing leadership development and professional growth
Clear advancement opportunities into a Director of Operations or General Manager role
Why Join Us?
This is an opportunity to make a meaningful impact within a company committed to operational excellence, exceptional customer service, and building a strong team culture. If you're passionate about developing people, improving systems, and helping an organization scale successfully, we'd love to connect with you.