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Manager Remote Call Center Agent Jobs (NOW HIRING)

WellSky

Remote Call Center Agent

Florence, AL · Remote

$13 - $16/hr

... management and phone skills. If you're interested in joining our team, please see additional ... This is a remote, full-time position. Candidates must be able to work 40+ hours per week.

WellSky

Remote Call Center Agent

Johnson City, TN · Remote

$13 - $15/hr

... management and phone skills. If you're interested in joining our team, please see additional ... This is a remote, full-time position. Candidates must be able to work 40+ hours per week.

WellSky

Remote Call Center Agent

Johnson City, TN · Remote

$13 - $15/hr

... management and phone skills. If you're interested in joining our team, please see additional ... This is a remote, full-time position. Candidates must be able to work 40+ hours per week.

WellSky

Remote Call Center Agent

Florence, AL · Remote

$13 - $16/hr

... management and phone skills. If you're interested in joining our team, please see additional ... This is a remote, full-time position. Candidates must be able to work 40+ hours per week.

Harbor Health Services, Inc.

Call Center Agent

Dorchester, MA · On-site +1

$15.75 - $20.75/hr

Vernon Street in Dorchester (preferred but other health center sites would be considered.) Remote ... Manages the pre-registration process, ensuring that all data fields are appropriately and ...

Arizona Department of Administration

$33K/yr

Member Contact Call Center Agent Job No: 541433 Work Type: Full-time Location: REMOTE OPTIONS ... Remote work is a management option and not an employee entitlement or right. An agency may ...

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You will answer incoming calls from customers who want to signup, respond to inquiries, manage complaints ...

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How much do manager remote call center agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for manager remote call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

How does a Manager of Remote Call Center Agents effectively support and motivate a dispersed team?

Managing a remote call center team requires strong communication and the ability to foster engagement across different locations. Successful managers schedule regular virtual check-ins, provide clear performance metrics, and use collaborative tools to keep agents connected. They also prioritize ongoing training and create opportunities for team bonding to reduce feelings of isolation. Addressing challenges promptly and recognizing achievements are key to maintaining high morale and productivity in a remote environment.

What are Manager Remote Call Center Agents?

Manager Remote Call Center Agents are professionals who oversee and coordinate the operations of call center agents working remotely, often from their homes. They are responsible for managing agent performance, ensuring quality customer service, implementing policies, and meeting organizational goals. These managers use various communication and monitoring tools to support, train, and evaluate their remote teams. Their role is crucial in maintaining productivity and customer satisfaction while adapting to the unique challenges of remote work environments.

What are the key skills and qualifications needed to thrive as a Manager Remote Call Center Agent, and why are they important?

To excel as a Manager Remote Call Center Agent, you need experience in call center operations, team leadership, and performance management, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telephony systems is essential. Strong communication, problem-solving, and motivational skills help foster a productive remote team environment. These skills ensure efficient team oversight, high customer satisfaction, and effective remote workforce management.

What is the difference between Manager Remote Call Center Agent vs Customer Service Supervisor?

AspectManager Remote Call Center AgentCustomer Service Supervisor
CredentialsExperience in call center operations, communication skillsSimilar experience, often with leadership training
Work EnvironmentRemote, call center settingTypically in-office or remote, overseeing customer service teams
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Common Search & ComparisonYesYes

The main difference is that a Manager Remote Call Center Agent focuses on individual call handling and performance, often working remotely, while a Customer Service Supervisor oversees team operations, coaching, and performance management, which may be in-office or remote. Both roles require customer service experience, but the supervisor has additional leadership responsibilities.

What cities are hiring for Manager Remote Call Center Agent jobs? Cities with the most Manager Remote Call Center Agent job openings:
What are the most commonly searched types of Remote Call Center Agent jobs? The most popular types of Remote Call Center Agent jobs are:
What states have the most Manager Remote Call Center Agent jobs? States with the most job openings for Manager Remote Call Center Agent jobs include:
Manager Remote Call Center Agent jobs near you
Remote Call Center Agent

Remote Call Center Agent

WellSky

Florence, AL • Remote

$13 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 6 days ago. Applications are no longer accepted.

WellSky rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

120th of 186 rated software companies

Job description

The Sleep Coach is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of this job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building. ​We are looking for ambitious, highly motivated individuals who want to be a part of a fast-paced, rapidly growing organization. Applicants must be customer-focused, have the ability to multi-task, and possess exceptional time management and phone skills.

If you're interested in joining our team, please see additional details below and apply today!

Hours & Location:

  • This is a remote, full-time position. Candidates must be able to work 40+ hours per week.
  • Candidates must reside in one of the following states: Georgia, Alabama, Tennessee or Texas.
  • For all offered candidates, the necessary equipment will be shipped to your home before your start date.

Pay:

  • As a Sleep Coach, you'll start at $13 per hour.
  • After 90 days of successful performance, your rate will increase to $15 per hour, and after one year, it will rise to $16 per hour.

Key Responsibilities:

  • Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
  • Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
  • Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
  • Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
  • Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
  • Efficiently navigate the platform to process orders according to client-specific procedures.
  • Perform other job duties as assigned.

Required Qualifications:

  • GED or High School Diploma

Job Expectations:

  • Willing to work additional or irregular hours as needed
  • Must work in accordance with applicable security policies and procedures to safeguard company and client information
  • Must be able to sit and view a computer screen for extended periods of time

Company Description

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
Excellent medical with Rx, dental, and vision benefits
Mental Health support through EAP
Generous paid time off, plus 13 paid holidays
100% vested 401(K) retirement plans
Educational assistance up to $2500 per year

Apply