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Manager Remote Call Center Agent Jobs (NOW HIRING)

ACD Connect

Remote Call Center Agent

$10/hr

Part Time Remote Call Center Agent ACD Connect is hiring for a Part Time Remote Call Center Agent ... Management and resolve customer complaints * Input customer donations in the computer system

Jobs for Humanity

Call Center Agents

$15.25 - $20.25/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars We are seeking a ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... manage complaints, troubleshoot significant customer service issues, and provide general ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... manage complaints, troubleshoot significant customer service issues, and provide general ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Robert Half

Call Center Specialist

Albuquerque, NM · Remote

$15/hr

Remote Call Center Agent NOW HIRING -- 100% REMOTE Looking for a work-from-home opportunity with room to grow? We are hiring 20-30 Call Center Agents to join a growing lead qualification team.

Robert Half

Call Center Specialist

Albuquerque, NM · Remote

$15/hr

Remote Call Center Agent NOW HIRING -- 100% REMOTE Looking for a work-from-home opportunity with room to grow? We are hiring 20-30 Call Center Agents to join a growing lead qualification team.

Remote Recruitment

Call Centre Agent

$15.25 - $20.25/hr

R23 000 per month Remote Recruitment is hiring a Call Centre Agent to work from home in South ... Log every conversation accurately in the CRM so nothing gets lost * Resolve straightforward queries ...

AnswerNet

Remote Call Center Agent

$14/hr

Customer Service Agent - Remote Job Type: Part Time - Work from Home Hours: Open Availability ... Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess ...

AnswerNet

Remote Call Center Agent

$14/hr

Customer Service Agent - Remote Job Type: Part Time - Work from Home Hours: Open Availability ... Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess ...

AnswerNet

Remote Call Center Agent

$14/hr

Customer Service Agent - Remote Job Type: Part Time - Work from Home Hours: Open Availability ... Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess ...

Jerry

Remote Call Center Agent

$19 - $21/hr

Call Center Agent Opportunity More than 80% of Americans own a car and see it as one of their ... Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs ...

Jerry

Remote Call Center Agent

$19 - $21/hr

Call Center Agent Opportunity More than 80% of Americans own a car and see it as one of their ... Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs ...

Jerry

Remote Call Center Agent

$19 - $21/hr

Call Center Agent Opportunity More than 80% of Americans own a car and see it as one of their ... Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs ...

Jerry

Remote Call Center Agent

$19 - $21/hr

Call Center Agent Opportunity More than 80% of Americans own a car and see it as one of their ... Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs ...

BCForward

Remote Call Center Agent

Albuquerque, NM · Remote

$19.90/hr

Position: CSR - Call Center Representative Worksite : Remote (Local to State of New Mexico) Start ... Recognize and alert management of risk and trends. * Quickly transition from one task to another.

Eyouth

call center agent

$15.25 - $20.25/hr

Call Center Agent WE - Telecom Egypt Egypt Menofia Remote A senior-level opportunity for an ... Remote Salary 11400 - 19000 EGP Customer Service, Communication, Problem solving, CRM basics ...

Jerry

Remote Call Center Agent

$19 - $21/hr

Call Center Agent Opportunity More than 80% of Americans own a car and see it as one of their ... Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs ...

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Manager Remote Call Center Agent information

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$25

How much do manager remote call center agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for manager remote call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a manager remote call center agent?

Manager Remote Call Center Agents are professionals who oversee and coordinate the operations of call center agents working remotely, often from their homes. They are responsible for managing agent performance, ensuring quality customer service, implementing policies, and meeting organizational goals. These managers use various communication and monitoring tools to support, train, and evaluate their remote teams. Their role is crucial in maintaining productivity and customer satisfaction while adapting to the unique challenges of remote work environments.

How does a manager remote call center agent effectively support and motivate a dispersed team?

Managing a remote call center team requires strong communication and the ability to foster engagement across different locations. Successful managers schedule regular virtual check-ins, provide clear performance metrics, and use collaborative tools to keep agents connected. They also prioritize ongoing training and create opportunities for team bonding to reduce feelings of isolation. Addressing challenges promptly and recognizing achievements are key to maintaining high morale and productivity in a remote environment.

What are the key skills and qualifications needed to thrive as a manager remote call center agent, and why are they important?

To excel as a Manager Remote Call Center Agent, you need experience in call center operations, team leadership, and performance management, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telephony systems is essential. Strong communication, problem-solving, and motivational skills help foster a productive remote team environment. These skills ensure efficient team oversight, high customer satisfaction, and effective remote workforce management.

What is the difference between Manager Remote Call Center Agent vs Customer Service Supervisor?

AspectManager Remote Call Center AgentCustomer Service Supervisor
CredentialsExperience in call center operations, communication skillsSimilar experience, often with leadership training
Work EnvironmentRemote, call center settingTypically in-office or remote, overseeing customer service teams
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Common Search & ComparisonYesYes

The main difference is that a Manager Remote Call Center Agent focuses on individual call handling and performance, often working remotely, while a Customer Service Supervisor oversees team operations, coaching, and performance management, which may be in-office or remote. Both roles require customer service experience, but the supervisor has additional leadership responsibilities.

What cities are hiring for Manager Remote Call Center Agent jobs?

Cities with the most Manager Remote Call Center Agent job openings:

What are the most commonly searched types of Remote Call Center Agent jobs?

The most popular types of Remote Call Center Agent jobs are:

What states have the most Manager Remote Call Center Agent jobs?

States with the most job openings for Manager Remote Call Center Agent jobs include:

What are popular job titles related to Manager Remote Call Center Agent jobs?

For Manager Remote Call Center Agent jobs, the most frequently searched job titles are:

Manager Remote Call Center Agent jobs near you

Remote Call Center Agent

Remote

ACD Connect
Call Centers • 11 - 50 employees
Learn more about ACD Connectexternal

$10/hr

Other

Retirement

Re-posted 18 days ago

Job description

Part Time Remote Call Center Agent

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.

Job Duties

  • Answer incoming calls and respond to customer's emails
  • Maintain a friendly and professional tone on all calls and interactions with customers
  • Management and resolve customer complaints
  • Input customer donations in the computer system
  • Identify and escalate issues to supervisors
  • Provide client service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints/issues using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary

Skills and Requirements:

  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset

Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

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