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Manager Remote Call Center Agent Jobs in Tennessee

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... agent and supervisor user management, and system configuration in support of IT Call Center ...

kgs

AWS Certified AI Practitioner (Remote)

Nashville, TN · Remote

$62.50 - $82/hr

... call center workflows, reduce manual processing requirements, and enhance agent productivity ... managing AWS AI and ML solutions in a structured IT service delivery or data-driven operational ...

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. Benefits include medical, dental, and vision insurance, 401(k) retirement ... agent and supervisor user management, and system configuration in support of Call Center ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

... agent performance modeling, and customer satisfaction analytics. * Collaborate with program ... call center, service desk, or IT managed services program. * AWS Certified Machine Learning ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

... agent performance modeling, and customer satisfaction analytics. * Collaborate with program ... call center, service desk, or IT managed services program. * AWS Certified Machine Learning ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

... agent performance modeling, and customer satisfaction analytics. * Collaborate with program ... call center, service desk, or IT managed services program. * AWS Certified Machine Learning ...

Koniag, Inc.

Data Scientist (Remote)

Nashville, TN · On-site +1

... agent performance modeling, and customer satisfaction analytics. * Collaborate with program ... call center, service desk, or IT managed services program. * AWS Certified Machine Learning ...

IQVIA

Work from Home

Memphis, TN · Remote

$18/hr

... are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

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Manager Remote Call Center Agent information

What is a manager remote call center agent?

Manager Remote Call Center Agents are professionals who oversee and coordinate the operations of call center agents working remotely, often from their homes. They are responsible for managing agent performance, ensuring quality customer service, implementing policies, and meeting organizational goals. These managers use various communication and monitoring tools to support, train, and evaluate their remote teams. Their role is crucial in maintaining productivity and customer satisfaction while adapting to the unique challenges of remote work environments.

How does a manager remote call center agent effectively support and motivate a dispersed team?

Managing a remote call center team requires strong communication and the ability to foster engagement across different locations. Successful managers schedule regular virtual check-ins, provide clear performance metrics, and use collaborative tools to keep agents connected. They also prioritize ongoing training and create opportunities for team bonding to reduce feelings of isolation. Addressing challenges promptly and recognizing achievements are key to maintaining high morale and productivity in a remote environment.

What are the key skills and qualifications needed to thrive as a manager remote call center agent, and why are they important?

To excel as a Manager Remote Call Center Agent, you need experience in call center operations, team leadership, and performance management, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telephony systems is essential. Strong communication, problem-solving, and motivational skills help foster a productive remote team environment. These skills ensure efficient team oversight, high customer satisfaction, and effective remote workforce management.

What is the difference between Manager Remote Call Center Agent vs Customer Service Supervisor?

AspectManager Remote Call Center AgentCustomer Service Supervisor
CredentialsExperience in call center operations, communication skillsSimilar experience, often with leadership training
Work EnvironmentRemote, call center settingTypically in-office or remote, overseeing customer service teams
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Common Search & ComparisonYesYes

The main difference is that a Manager Remote Call Center Agent focuses on individual call handling and performance, often working remotely, while a Customer Service Supervisor oversees team operations, coaching, and performance management, which may be in-office or remote. Both roles require customer service experience, but the supervisor has additional leadership responsibilities.

Manager Remote Call Center Agent jobs near you

Remote Call Center Representative

Arnold Air Force Base, TN • Remote

MCI Military Recruitment
See more jobs at MCI Military Recruitmentexternal

$14/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our  team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers