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Manager Operations Lumen Jobs (NOW HIRING)

Field Services Associate I

OR · Remote

$37K - $50K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... Daily operations consist of answering customer calls, facilitating dispatches for customer troubles ...

Service Delivery Rep III

OR · Remote

$47K - $63K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... Complete all operational and organizational tasks/processes independently and autonomously in ...

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale ... Transport Network Management functions in engineering and operations environment; operates as a ...

Senior Director- Chief of Staff

OR · Remote

$174K - $233K/yr

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale ... Experience in liaising with multiple operational contacts at executive and senior management levels

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Operations Specailist

Anaheim, CA · On-site

$70K - $75K/yr

... AT&T, Lumen, Spectrum, Cox, Verizon, or similar providers , and understand the operational ... This position functions as a concierge service for carrier management , supporting sales and ...

Sr Business Analyst

OR · Remote

$67K - $90K/yr

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale ... risk management across presales operational engagements. The Sr. Business Analyst serves as a ...

Senior Lead IT Engineer

OR · On-site +1

$132K - $176K/yr

... Lumen's Software Asset Management (SAM) tools. This role serves as a subject matter expert and ... Evaluate and implement automation opportunities to improve operational efficiency and system ...

Sr Technical Project Manager

OR · Remote

$84K - $112K/yr

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale ... Collaborate with Operations to align financial assumptions, contract terms, and delivery models.

Senior IT Infrastructure Engineer

OR · On-site +1

$84K - $112K/yr

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale ... Facilitate implementation tasks (Examples: operational standards, automation, developing ...

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Manager Operations Lumen information

See salary details

$31K

$63.5K

$118.5K

How much do manager operations lumen jobs pay per year?

As of Jun 5, 2026, the average yearly pay for manager operations lumen in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Operations Lumen vs Operations Supervisor?

AspectManager Operations LumenOperations Supervisor
CredentialsBachelor's degree, relevant certificationsHigh school diploma or equivalent, some certifications
Work EnvironmentCorporate office, field operationsField sites, distribution centers
Employer & IndustryLumen Technologies, telecommunicationsVarious industries, including telecom and utilities
Primary FocusOverseeing operations, strategic planningSupervising daily activities, team management

The Manager Operations Lumen typically handles strategic planning and overall operational management within Lumen Technologies, requiring higher-level credentials. In contrast, the Operations Supervisor focuses on supervising daily tasks and team coordination. While both roles are essential for operational success, the manager has broader responsibilities and a more strategic focus.

More about Manager Operations Lumen jobs
What cities are hiring for Manager Operations Lumen jobs? Cities with the most Manager Operations Lumen job openings:
What states have the most Manager Operations Lumen jobs? States with the most job openings for Manager Operations Lumen jobs include:
Infographic showing various Manager Operations Lumen job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Field Services Associate I

$37K - $50K/yr

Other

Medical, Life

Posted 5 days ago


Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

4th of 76 rated telecommunications companies


Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

Responsible for addressing incoming Customer issues as a member of the Field Tech Services Support Team. These requests come via an internal phone system, ticketing system or shared email inbox. Performs tasks associated with understanding and coordinating activities consistent with FTS Terms and Conditions on behalf of the company's customers. Daily operations consist of answering customer calls, facilitating dispatches for customer troubles, opening tickets, answering emails, closing tickets, and relaying information to the Enterprise Field Operations teams.

   Work from home position
   10-hour days, 4 days a week
   Monday through Friday
   On-Call Rotation during weekends

Location

This is a Work from Home position with in the U.S.

The Main Responsibilities

   Degree in Technology, telecommunications, related field, or relative degree desired. Technical degree highly desired. Equivalent experience can be considered.
   Possessing strong customer service skills, a desire to assist people, and the ability to handle difficult situations with diplomacy and professionalism. Follow up and follow through with customer issues through the use of internal systems that track, isolate, and resolve customer issues within established time frames
   Experience supporting Telecom Operations desired, but not required
   Experience in dealing with field technicians, LEC (Local Exchange Carriers), and other Carriers desired, but not required
   Experience with Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console. Must be detail-oriented, able to understand technical directions, have excellent organizational skills, ability to make quick decisions, multitask, and can work in a team and Call Center environment. Perform quality checks on time logged, notes provided, overall ticket management by both yourself, and additional resources supporting the work to drive increased revenue and reduction in credits.
   Must be willing to work on-call via cell phone, including weekends or holidays to support the operations staff. Flexibility to work various shifts on-call or in a 24x7x365 environment as needed by the business.
   Consistently act in a manner that demonstrates concern for quality service and customer satisfaction
   Demonstrated knowledge of three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuit switching/SS7), and TCP/IP (routers/higher-layer protocols); application of knowledge to facilitate effective interactions between customers and Field technicians to ensure customers' needs are met

What We Look For in a Candidate

   High School Diploma/GED or 1 year of relevant job experience. Relevant job experience is described as:
    Job experience in a similar industry
   Job experience with similar essential duties
   Customer Service Experience
   Ability to prioritize different avenues of work and multi-task

Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$37,740 - $50,490 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$39,762 - $53,015 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$41,655 - $55,539 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

  • Benefits
  • Bonus Structure

#LI-Remote

Requisition #: 341806

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.


What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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